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SAN DIEGO (KGTV) - San Diego Gas & Electric is warning customers of a scam in which people are getting phone calls and emails saying they owe hundreds of dollars for a new electrical meter.San Diego resident Maria Genova almost fell victim to the scam."It was very elaborate, very credible, very persistent and very convincing," she said.Genova showed 10News an email she received, and Iit had the SDG&E logo and even a QR code. The email said she owed 8.63 for a meter upgrade and if she didn't pay it, her service would be suspended.It also promised hundreds of dollars of other fees for removal, locksmith services and more.Genova also got a pair of phone calls about the issue, which had her convinced that it was legitimate."I was about ready to pay," said Genova. "I had my credit card in hand. But as soon as he said I had to pay cash, I knew there was something wrong."Genova called SDG&E, and Tthey told her the email and phone calls were not from the company.In a statement, SDG&E told 10News that they will never charge customers to replace a smart electric meter and that if they need to do any maintenance on a meter, technicians will contact the resident before doing any work.SDG&E said they've received reports of more than 13,600 scam phone calls already in 2019. It's something they constantly monitor, and they have a page on their website dedicated to helping people identify and avoid scams.Genova said she's glad she didn't lose any money and hopes other people can learn from her close call."Ask questions if you have any doubt," she said. "Call the company themselves, ask if this is true or not before you give anyone your information."Here is the full statement from SDG&E:"We can confirm that this particular case is indeed a scam. The important thing for our customers to know is that SDG&E will not charge them to come out and replace a smart electric meter. The exception to this is when customers choose to opt-out of having a smart meter and ask for an analog model instead. The cost for the opt-out is a one-time meter change fee of and an additional monthly charge, over a three-year period.SDG&E proactively tracks and maintains 1.45 million electric meters in our service territory daily. If we need to replace a malfunctioning meter, our technicians will knock on the door before changing it. If our customers have any questions or concerns about emails or phone calls they receive from people claiming to be with SDG&E, they can always reach out to our customer service team at 1-800-411-7343 to verify the information. We also encourage customers to file a police report in cases where they suspect fraud.Unfortunately, utility scams are a nationwide problem. This year, SDG&E has so far received reports of more than 13,600 scam calls targeting our customers. For tips on how to spot utility scams, visit sdge.com/scams." 2920

SAN DIEGO (KGTV) - Residents at Aquatera Apartments in Mission Valley say they are upset about how managers handled notifying them about a violent attack in their complex. Many residents saw police cars parked at Aquatera for much of the day on Sept. 4. An email from the management company was not sent notifying residents until Monday.Aquatera spokesperson Margie Newman confirms to 10News that a resident was assaulted on the premises. She says the resident went to Aquatera staff for help. Staff immediately called police. Newman says a suspect was arrested within the hour. Because the threat to residents was ended so quickly, the decision was made to gather more information before notifying other residents. "Our team simply wanted to get it right. The threat was passed. The perpetrator was caught within the hour, so we wanted to make sure that what we were sharing was the most accurate information," Newman said.Several residents told 10News they asked Aquatera staff what had happened and were not given answers. Monday, a resident checked the Crimemapping.com website, which aggregates police report data from the San Diego Police Department. It listed a rape at the Aquatera address at noon on the 4th. The resident contacted Aquatera management to ask why residents hadn't been notified about a sexual assault five days prior. A few hours later is when the email went out to residents, saying an assault had taken place and an arrest made. The email also listed a number of steps residents could take to increase their personal safety."It's disturbing that it took five days, especially when our safety is concerned. Very disturbing," said a resident who identified herself as Lisa. "My husband is now in charge of walking the dogs at night. I have mace that I actually bought today. It's really sad that now we have to walk around armed." 1864

SAN DIEGO (KGTV) — San Diegans played the role of Santa and Mrs. Claus on Saturday as they delivered some holiday cheer to seniors in need downtown.Volunteers from the non-profits Serving Seniors and Friends of Downtown teamed up to deliver bags filled with essentials to seniors. Bags were filled with items including food, blankets, fresh towels, and other care products.Organizers of the event say that the seniors they serve don't have families or anyone to visit them and, in some cases, this is the only present they receive during the holidays."Serving seniors sent us pictures last year and we got to see seniors receiving them and it brought tears to your eyes," Lori Carpenter, with Friends of Downtown, said.More than 200 bags were handed out during Saturday's event. 786

SAN DIEGO (KGTV) - Republican Assemblyman Randy Voepel is being called a valor thief, but his accusers have not produced hard evidence to back up their claims. Navy veteran and Republican state assembly candidate Larry Wilske addressed the media on Monday in front of downtown's USS Midway. He and others say the former mayor of Santee, Voepel, misrepresented his military service record. "This is serious business. It's a slap in the face to veterans," says Wilske. Wilske was joined by private investigator and retired Master Chief Petty Officer Terence Hoey, who has been looking into Voepel's military records.  "He's not a purple heart recipient, although he's repeatedly stated that he is and his chief of staff has doubled down on his claim," says Hoey. They're also alleging that Voepel falsely claimed he had combat experience in Vietnam. However, military discharge documents sent to us by Voepel's staff show that he served on the USS Buchanan and was awarded a ribbon for combat action, and was awarded other honors related to his service in Vietnam. The Wilske supporters believe the discharge documents have been forged. “This document has been altered, thus rendering the form essentially void,” says Hoey. Voepel’s staff denies that Voepel ever claimed to have been awarded a purple heart and 10News couldn’t find proof of the claim, anywhere. Additionally, a military service record provided by Hoey does not include a purple heart award in his list of decorations. Wilske and his supporters say there are multiple credible witness testimonies and video evidence that’ll reveal the whole truth, but they have yet to be fully produced. Wilske and Hoey deny that their allegations of stolen valor are tied to political mudslinging. “The one thing we can't square here is that round peg with Voepel and his wild and comedic claims,” adds Hoey. There was one alleged witness at Monday’s press conference. He said he’s a veteran who met Voepel at a recent political event and claims Voepel lied to his face about his service history. Voepel’s staff is unsure as to whether the two have ever even met.  Voepel denied our request for an interview. He denies all allegations of stolen valor. 2273

SAN DIEGO (KGTV) - San Diego Police and Crime Stoppers released photos Wednesday in the search for the burglars responsible for taking half a million dollars’ worth of items during break-in at the Fashion Valley Hermes de Paris store.Up to 10 people got out of three vehicles at the north end of the mall about 4:15 a.m. on Sunday, January 18. Surveillance video shows the group approaching the store and using a pry bar to open the front door.The group stole purses, jewelry and clothing worth 0,000 in just two minutes.RELATED: San Diego mall burglars steal from HermesPolice said the group wore hooded sweatshirts and gloves. The vehicles used for the heist were a white Chevy Suburban and two blue sedans with paper license plates.Investigators conducting follow-ups uncovered new surveillance photos of people they believe to be responsible for the crime.The pictures show three men inside a market. Police did not release details about the location of the store.Anyone with information about the crimes is asked to call San Diego Police 619-692-4800 or the Crime Stoppers anonymous tip line at 888-580-8477. Tips leading to an arrest could lead to a ,000 reward. 1181