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SAN DIEGO (KGTV) - Feeling overwhelmed by bills? 10News is exploring solutions for making it in San Diego and found there may be a way around the mountain of debt.A recent study by Lendedu suggests companies are open to allowing consumers to negotiate their bills. Using data provided by the company Truebill, Lendedu analyzed which companies tend to be more generous in negotiating with customers.Satellite service providers were analyzed in the report. Customers of SiriusXM had the highest success rate in negotiations, according to Lendedu. Consumers had negotiation success rates in the 80s with three other companies, Suddenlink, Centurylink, and Dish Network, the report showed.The study went on to note, “When it came to how much companies actually knocked off the average customer’s bill, SiriusXM once again led the way; the average SiriusXM customer was able to decrease that monthly charge by 40 percent or more. Immediately behind SiriusXM was CenturyLink, ADT Security, and DirectTV, who all fell into the 25 to 29 percent range in terms of the percentage the bill was decreased by post-negotiations.”RELATED: Making it in San Diego: How to deal with large medical bills"They're looking at who you are as a consumer," said Steven Osinski, a sales and direct marketing professor at San Diego State University. Osinski says the way businesses make their money, especially when it comes to services, is through recurring revenue. Once you're signed up, many will cut deals to keep you."There’s an industry term that we call churn, and basically what happens is it costs about five to ten times on average more money to obtain a new customer then it does to keep one," said Osinski.If you're thinking about trying to negotiate, Osinksi says companies are looking at certain factors before they agree to different terms.RELATED: Making It in San Diego: San Diego woman climbs out of 3,000 debt hole"They’re looking at who you are as a consumer,” he said. “Are you paying your bills on time, are you prompt, do you have extended coverage, have you been with them for a long time."Osinski says don't be afraid to ask companies for a lower price. You never know what they might say. 2199

SAN DIEGO (KGTV) — Erica Norman spent months saving thousands for a cruise down the Mexican Riviera on the massive Norwegian Bliss. Norman and about 4,000 others boarded that ship this week and were whisked away from the Port of Los Angeles. They were excited for a trip down to Cabo and Mazatlan - but instead, they wound up in San Francisco."I paid ,000 for this cruise and it's just a tour going in a circle in California," said Norman, who lives in Orange County. "I'm not happy about that."Norman said that about two hours into the cruise, the passengers got an announcement that the ship would divert to San Francisco, San Diego, and make one stop in Ensenada before heading back to Los Angeles. The ship made the call to avoid Hurricane Willa down south. RELATED: Tropical storms force Norwegian Bliss cruise ship to divert to San Diego"The safety and security of our guests and crew is always our top priority," Norwegian cruises said in a statement. "Guests were notified of the change as soon as our operations team was able to confirm the modified itinerary."But Norman said many of the guests felt blindsided. "I think they knew ahead of time, and then once they got us out in the water then they decided to change the itinerary because no one could get off at that time," Norman said. The Bliss reached San Diego Wednesday morning. At 1,094 feet long and a capacity of 4,004 passengers, it's the largest to ever dock in San Diego, a city that usually gets older ships on less traveled routes. RELATED: Cruise industry booming as season begins in San Diego"The guests will visit all the attractions, go on tours, go to restaurants, go shopping," said Adam Deaton, who directs cruise business for the Port of San Diego. About two dozen taxicabs waited for the passengers as they disembarked on Harbor Drive. Bikes that normally would have baked in the sun were rented. And pedicab drivers said they were finding new passengers. A food mart across from the ship had a line about 10 deep. "I'd rather be safe than sorry to even get in the area of Willa," said Lillie West, a passenger who said she was glad the ship diverted.West had never been to San Diego and said she had 0 to spend locally. The Port says most cruise ships have a 0,000 impact to the local economy in their stops in San Diego, although the Bliss is so big it could be up to million.But not everyone planned to spend their dollars in San Diego, Norman included."I work 45 minutes from here, and I'm just trying to find something to do to make the best of it," she said. For Norman, that was to go back onto the Bliss, the ultramodern ship where many of the amenities are prepaid. 2761

SAN DIEGO (KGTV) - For three days, faith organizations from across the country will be in Point Loma for the San Diego National Church Safety & Security Conference hosted by Rock Church.The conference has been held for the last nine years and aims to help churches, synagogues and mosques become safer by providing tips and tools to better prepare for attacks, like mass shootings.Several topics will be discussed including how to work with law enforcement, incident reporting, emergency evacuations and more.There are also many vendors on hand, offering products and services which include surveillance systems, background checking and first aid supply kits.Organizers hope attendees will take away three main points. “Do something, don’t just do nothing. A lot of churches have anything in place, ” said Rock Church safety director Mike Diggs, who spent 20 years in law enforcement. “The other thing is, we want you to learn how to keep children safe at your establishment,” he continued. “And the third is to prepare for a critical incident, active shooter situation, natural disaster.”The event goes on until Friday. You can register to attend here. 1166

SAN DIEGO (KGTV) — Holiday light displays are one of the best aspects of the holiday season.Thousands upon thousands of lights in some cases dress up homes and businesses throughout San Diego County, bringing out families and friends to enjoy the sights and sounds of the season.Throughout the county, San Diegans have numerous displays to drive to and admire. Some are snuggled in cul-de-sacs around town, others, larger events that continue the fun throughout the end of the year.Here's where you can catch San Diego's best light displays this season:(Links for display locations can be found by clicking the location in the map above.)Displays"Carlsbad Christmas House" can be found on Romeria Street in Carlsbad. Lights are on display from Dec. 2 to Dec. 31, from 5 p.m. to 10 p.m. (closed rain days.) "Christmas on Knob Hill" is located at Knob Hill Road in San Marcos. Lights are displayed from Nov. 22 to Dec. 30, from 5 p.m. to 9 p.m. Santa will make an appearance from Dec. 14 to Dec. 23, from 6:30 p.m. to 7:30 p.m. "Candy Cane Lane" covers Hickory Ct., Hickory St., Butterwood Ct., and Rockrose Ct. in Poway. "Christmas Card Lane" is located on Oviedo St. off Black Mountain Rd. in Rancho Penasquitos. "Belardo Lights" runs on Belardo Dr. through Dec. 27. Lights will be on from about 6 p.m. to 10 p.m. nightly. "Starlight Circle/Sunburst Santee" covers Tomel Ct. off Magnolia Ave. in Santee. Residents have their own schedule for how long lights will be up, but they’ll generally be on from about 5:30 p.m. to 10 p.m. "The Forward House" in Banker’s Hill is located at Ivy St. and 1st Ave. The house will be lit generally from 5 p.m. to 10 p.m. Events"December Nights" will hit Balboa Park on Dec. 7 and 8. The park will be decked out in lights as well as holiday music, vendors, and food. "Jungle Bells" welcomes the holidays to San Diego Zoo from Dec. 14 - Jan. 6. The park will run daily light shows and entertainment with zoo staff and animals. "San Diego Bay Parade of Lights" brings out boats dressed in hundreds of lights to the bay, as they parade on the water Dec. 9 and 16. "Garden of Lights" at San Diego Botanic Gardens showers the garden in more than 125,000 lights, and hosts marshmallow roasting, a musical light show, and more. "Christmas Celebration" at SeaWorld San Diego runs from Nov. 17 to Jan. 6, bringing a 40-foot Christmas tree, Santa’s village, and delicious foods to the theme park. 2429

SAN DIEGO (KGTV) -- Despite skyrocketing prices, San Diego’s housing inventory is up in 2018, according to a new report by Trulia. The trend in America’s Finest City sits opposite the national trend, which is seeing a declining inventory. The national drop in inventory in the fourth quarter of 2018 was mainly driven by a drop in for-sale homes, however, in San Diego, the total for-sale inventory rose by more than 27 percent. San Diego’s trade-up inventory saw the largest increase at more than 46 percent. The report points out that, despite inventory gains in San Diego, prices continue to rise, outpacing wage growth. The trend places homeownership out of reach for many first-time homebuyers. Other Making It stories: Winter months may provide home buying opportunities98-year-old woman heads to court to fight eviction from Ocean Beach homeGranny flat an option for families 891