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SAN DIEGO (KGTV) -- A La Jolla store in an upscale mall is facing scrutiny from customers who told Team 10 they were misled after buying hundreds—even thousands—of dollars worth of skin care products.Team 10 spoke to at least two customers who had similar complaints. When they tried to return unopened products, they said they were sold lies.Christianna Ortiz regrets walking into Gold Elements at the UTC mall on La Jolla Village Drive.“I’m honestly very embarrassed I fell for it,” Ortiz said.Last summer, she said Gold Elements employees encouraged her to purchase products, including a skin care regiment.“He wanted me to buy it for 0. I said yeah, that's not going to work. He said I'll tell you what, I'll throw in a facial and I was like, now that sounds interesting, but I don't want to come here alone. I'll throw in two facials,” Ortiz said the employee told her.When she went to her appointment, she said employees would not give her the facials she paid for.“I said, I want to return the stuff then and he said no return.I said I paid for something that was an outright lie,” Ortiz said.Ortiz said they never told her there was a no refund policy.She disputed the charge with her credit card and could not believe what happened next.“They sent me back the copy of my receipt along with another sheet of paper that listed the refund policy. I had never seen that sheet of paper, didn't exist!” Ortiz said.“You’re hustled,” said Sharon Garrow, another Gold Elements customer.Garrow spent nearly ,500 on products in September. She admits spending more than she should. When she tried to return the products the following morning—less than 24 hours later—she said she was not allowed to.She went to the store Saturday, where she said an employee told her there was nobody who could help her. She went again on Monday. “He [said] there’s no return on [these] products,” Garrow said.It was on her receipt, but like Ortiz, she signed on a computer and said the policy was not visible on the screen. She said nobody told her anything in person and there were no signs in the store that customers could see.A Team 10 investigative photojournalist also visited the store. He also did not see any return policies in the store.On the California Attorney General’s website, it says: “Stores that do not accept returns must clearly display their policy.”The California Civil code states that retail sellers shall display their policy “either on signs posted at each cash register and sales counter, at each public entrance, on tags attached to each item sold under that policy, or on the retail seller’s order form, if any.”Goods that cannot be resold due to “health considerations” are an exception. Both women said they never opened the Gold Elements boxes before trying to return the items.When Team 10 visited the store to get answers, there were no managers available to talk to us. An independent esthetician told Team 10 to contact a Gold Elements promoter. That person did not call back.Less than an hour later, a man who claimed he was the owner called Team 10 and said they always give the best help to customers and have not had problems with refunds. The man would not agree to an in-person interview, saying that he was not in town.He told Team 10 all future communication would be with his lawyer, but would not give his lawyer’s name.It was a different story on the Better Business Bureau website, where the store has an F rating. A 2017 class action lawsuit filed in Northern California against Gold Elements products and affiliated companies.Part of the complaint was that “complimentary facials” were not honored when customers tried to use them.““If I got taken, so many other people are probably getting taken. Somebody has to stop it,” Ortiz said.Team 10 discovered the La Jolla store could also be violating different state code.On Gold Elements’ wall is a price list for facials. The Board of Barbering and Cosmetology, under the California State Department of Consumer Affairs, said a business that charges for facials should have an establishment license.The store has no record of that license.The women have a warning for others.“It’s not like I’m a dummy,” Ortiz said. “Do what I usually do. Check reviews ahead of time.”The Attorney General’s office said if any customers have concerns about a return policy, or lack of one, you can file a complaint with their office. 4419
SAN DIEGO (KGTV) -- A man attempting to kill weeds set his house on fire in San Diego on Sunday morning, according to firefighters.The man was trying to use a hand-held propane torch to kill the weeds in a planter box in front of his property when the plants caught fire.Shortly after the plants caught fire, the flames spread to the rest of the house.Firefighters arrived quickly and were able to extinguish the flames in about 5 minutes.Authorities estimate there is about ,000 in damage to the house.No one was injured. 533

SAN DIEGO (KGTV) -- A new report shows that a majority of San Diegans decide to move to the region before landing a job. According to Apartment List, more than 65 percent of San Diego metro renters are location-first movers who chose to move to the area prior to searching for a job. The report also shows that only 32 percent of San Diego renters plan to settle down in the area long-term. Compared to the national average, fewer San Diegans plan to settle down in their current metro. RELATED: How much you need to earn to buy a home in San Diego CountyAccording to a report, renters in more affordable areas around the U.S. are more likely to plan on settling down in their current metros.More than 42 percent of people living in more affordable areas plan to settle down in their current metros. 854
SAN DIEGO (KGTV) -- A march involving attorneys and staff from the Federal Defenders of San Diego, Inc. is set to take place in downtown San Diego Monday afternoon.The Black Lives Matter To Public Defenders march will begin outside of the Federal Defenders of San Diego Inc. office on Broadway at 12:15 p.m. Participants will walk to the courtyard of the federal courthouse, across the street from the San Diego Hall of Justice on 330 Broadway.Once at the courtyard, longtime San Diego County public defender Geneviéve Jones-Wright will deliver remarks and “address the role public defenders play in our criminal justice system and the statewide call from California public defenders to end police violence,” according to a news release.The San Diego march is one of several involving public defenders and attorneys happening Monday across California.Other counties having their own Black Lives Matter To Public Defenders marches include Los Angeles County, Orange County, Santa Clara County, Contra Costa County, San Francisco County, and Alameda County. 1063
SAN DIEGO (KGTV) — A longtime North Park business has been forced to shutter its doors due to the economic toll of the pandemic.A&B Sporting Goods has sat on University Ave. for 79 years. The business told ABC 10News that it thrives off of local youth sports, which have largely been canceled this year due to the coronavirus.Owner Greg Schloss, whose father and grandfather worked at the store before him, said he hadn't planned on closing shop, but could not keep the business going any longer."I've worked here 40 years. The neighborhood is driven by a lot of kids playing ball in this neigborhood. And at the moment, for the past sever, eight, nine months, there's no kids playing any organized sports," Schloss said.RELATED: Rebound: Find resources for small businesses amid the pandemicAs for himself, Schloss said he's not ready to retire and he's hoping some of his longtime customers may be able to help him find a new job.In a Facebook post, the shop told fans they will close as of the end of the year and thanked the community for its support over nearly eight decades."It is with heavy heart that we announce that A&B Sporting Goods is closing shop as of the end of the year. We cannot thank our friends enough for your ongoing support. We were so fortunate to be part of the North Park community for so many decades. There was never anything better than your kids coming in every year to pick up their North Park Little League apparel and equipment," a Facebook post on the store's site read. Shoppers are also encouraged to stop in and shop over the next month. The store's social post added that everything will be sold and reasonable offers for merchandise will be accepted. 1707
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