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(KGTV) -- A North San Diego County couple said they were promised plane tickets for an extremely low price, but when they paid up, they were left with nothing. Robert, who declined to use his last name, loves to travel with his fiancé. In October, he said they got an invitation in the mail to listen to a timeshare presentation.“If you [go], you’re offered one of several gifts—a cruise, a TV, an iPad, and so forth,” Robert said.They decided to check it out, although they knew they just wanted the gift. He said after the presentation, the couple declined the timeshare, but they were entered into a raffle in which they received the cruise with two airline tickets.Robert was only interested in the plane tickets, so they filled out the required paperwork and paid the fee attached to the prize. “It’ll charge you for the both of you, for both of your tickets,” he said.PDF: Read correspondence between Team 10 and My Ultimate Getaway Robert mailed the money with the forms and waited. Instead of receiving tickets, Robert said he instead got more paperwork to enter another program. “You have to sign up [on] a website and then you have to pay to get discounted tickets,” Robert said. “We’re like, what’s going on? These are not free tickets.”The return address on the envelope he received came from “My Ultimate Getaway.” According to the pamphlet, it said: “In order to keep your promotional vacation reserved for a full year, you must register and submit your vacation request for online.” It also asked for a “booking fee of .95.”Robert told Team 10 there was no mention of signing up for a program to get these plane tickets and said “100 percent” they were told it was free.The couple felt misled. They complained to the Better Business Bureau out of Virginia where My Ultimate Getaway has a listed address. Team 10 spoke to another woman from Kansas who said she also gave money with the promise of plane tickets.“We wrote the check for to this Getaway place September the 14th,” said Kathy, who did not want to use her last name. Instead of plane tickets, she “finally got something in the mail. They wanted more money.” BBB records show the man behind My Ultimate Getaway and another similar business called Hot Promotional Vacations out of Maryland is Charles Colvin, also known as Charles Colvin Lemley. A search of state records found Charles Lemley listed as president of My Ultimate Getaway and owner of Hot Promotional Vacations. Robert said he emailed Colvin and showed Team 10 an email where he responded “he would be refunded as soon as possible.” That was mid-January. “We’ve been patient,” Robert said. When Team 10 questioned Colvin regarding My Ultimate Getaway, he responded via email: “We provide gift incentives to companies to market their products or services, nothing more.” He blamed the companies for giving “a false impression that these gifts are free.”When pressed on who the companies are and why he is doing business with them if they are giving a “false impression” to customers, he did not answer that question.Colvin told Team 10 in an email on February 20th that he processed the refund and the couple would “receive it in a couple of days.” After Team 10 got involved, Robert said they received their refund Feb. 26. Robert regrets opening that first piece of mail and hopes to stop others from making his mistake. “If you promise something, please give the customer what they want,” he said. “They get nothing in return except headaches.”The Better Business Bureau suggests when dealing with vacation or travel: Be wary of “great deals” and low- priced offers. Be suspicious of companies that require you to wait at least 60 days before taking your trip. Ask detailed questions. Get all information in writing before you agree to buy. Don’t give your credit card number or bank information over the phone unless you have confidence in the company you are dealing with. Don’t send money by messenger or overnight mail. Check out a company with the Better Business Bureau before you buy. Don’t be pressured into buying. If in doubt, say “NO.” 4107

(KGTV) - Body camera video released Friday shows YouTube shooter Nasim Aghdam telling Mountain View Police she had no plans for violence, hours before she opened fire at the company's San Bruno headquarters.The police recording shows officers identify Aghdam’s car in a Walmart parking lot in Mountain View about 1:30 a.m. on April 3. Less than 12 hours later, Aghdam would open fire in a courtyard at the YouTube campus, injuring three people before turning the gun on herself. Mountain View Police said the license plate showed Aghdam's vehicle was linked to a San Diego missing persons report filed by her family. The MVPD said seven record systems were checked during this time, including the Armed and Prohibited Persons System. The APPS cross-references records of persons who lawfully purchased weapons with the records of those who are prohibited from owning them. The systems checks for Aghdam came back negative, police said.RELATED: Police shooter Aghdam visited gun range before shootingTwo officers knocked on the window and woke up Aghdam, who had been sleeping in the back seat. During their conversation, officers asked Aghdam if she knew her family in San Diego had reported her missing.“We didn’t get along together so I left them,” Aghdam said. She explained that she didn’t get along with her father and drove straight to Mountain View from San Diego. Aghdam also said she went to Northern California to start fresh in a place without memories.Officers asked Aghdam if she was taking medication or needed to take medication. She shook her head, “no”.RELATED: Federal agents search YouTube shooter's San Diego homeDuring questioning, Aghdam also told officers that she didn’t want to hurt herself or anyone else, and had no plans to commit suicide.Shortly after the police body camera recording ended, one of the officers called Aghdam’s family in San Diego to report that she had been found. Her father, Ismail Aghdam, answered the phone and confirmed that he had not been getting along with his daughter, police said. He thanked officers for the call and hung up.One hour later, the father called Mountain View Police to let them know his daughter had recently become upset about changes on the YouTube platform that had impacted videos she had created on living a vegan lifestyle, police said. The father suggested that may have been one of the reasons Aghdam was in Mountain View.RELATED: Shooter's family told 10News they warned police about YouTube grudge10News talked with Aghdam’s family at their home in Menifee the evening of April 3. They said that they tried to warn authorities before the shooting.The family said she felt she reached the most people through her YouTube page but her relationship with the company turned ugly when YouTube changed its filters and she began to lose followers and viewers."I Googled 'Mountain View' and it was close to YouTube headquarters, and she had a problem with YouTube," her brother told 10News. "So I called that cop again and told him there’s a reason she went all the way from San Diego to there, so she might do something."Mountain View Police said that during their call, Aghdam’s father did not bring up any concerns about his daughter’s behavior, any potential for violence, or a likelihood that she could be a danger to herself or others.RELATED: Female shooters are rare, YouTube attacker joins short list“A review of the incident revealed that our officers followed proper procedure and protocol. In this case, they checked on the welfare of a person who, at the time, was reported missing but whose actions, demeanor, and answers did not present any information which would cause us to believe she would be a threat to herself or others,” said Chief Max Bosel. "The tragedy of the incident at YouTube weighs heavily on our hearts but we support and stand by the actions taken by our officers in their contact with Ms. Aghdam.”The YouTube shooting case is being investigated by San Bruno Police. 4023

(KGTV) - Fact: students with involved parents, no matter their income or background, are more likely to:Earn higher grades and test scores, and enroll in higher-level programsBe promoted, pass their classes and earn creditsAttend school regularlyHave better social skills, show improved behavior and adapt well to schoolGraduate and go on to post-secondary educationIs your child in a position to succeed? Are you in a position to help? Much of what you need for a positive start to the school year is available online, if you know where to look. 10News has done the navigation for you and put together this web guide for your district.District OverviewDehesa Elementary School DistrictEd-Data provides you with interactive, at-a-glance information about your district, including:Student DemographicsStudent PerformanceLocal Revenue ElectionsFinancial DataSchool Directory/District MapsClick here for a list of schools in the districtNew to the district? Click here to find your school by address.Bell Times/Bus InformationWhen does school start? When do classes end? And when does the bus show up? Here are the links you need, including how to get in touch with the Transportation Department.Bell times/bus schedule (contact individual schools)School MenusClick here for the most recently posted menus for breakfast, lunch, and snack options for each grade level.Click here for nutrition services information and FAQs, such as making special dietary requests.Parent PortalClick here for the District's main parent resource page. Turn to this website for information about important district forms, engagement opportunities, and parent FAQs.AccountabilityIs your school showing academic progress? How much is the district paying its administrators? How many discipline problems are there in the classroom? 10News has collected the data to help hold your district accountable.Transparent California: District Salary DataSchool Accountability Report Cards (SARC)Classroom Behavior/DisciplineSchool BoardThe Board of Education provides policy and financial oversight for the district.Main PageBoard Meetings and Agendas 2125

(KGTV) — Hundreds of thousands of unemployment debit cards in California have been frozen due to fraud, according to the state's Employment Development Department.The EDD says 350,000 debit cards have been frozen because of a variety of fraud indicators, including a high number of claims at a single address. It wasn't clear how much the debit cards were worth, but law enforcement officials say they've uncovered fake cards amounting to ,000 each, KABC reported."The Department’s top priority is to quickly verify the identity of any claimants in this group that may have been impacted by scammer attacks, while we work to shut down the potentially fraudulent claims," the EDD said.Impacted EDD claimants who may have their cards frozen are advised to take the following action:"Claimants who receive an email, text message, or mailed notice from EDD requesting them to provide identity verification documents should visit EDD’s website to login or register for a UI Online account and upload the documents through the Document Upload feature. The EDD has implemented various methods to help expedite the verification process. Payments will be reestablished for claimants verified to be legitimate and accounting will be done to clear them from any connection to a possible fraudulent claim initiated in their name or involving their address.For claimants who receive an email, text message, or mailed notice and need assistance in providing the identity documents, a new AskEDD dropdown menu has been implemented for them to provide contact information following these steps:Select the category 'Unemployment Insurance Benefits'Select the sub-category of 'Payments'Select the topic “Frozen EDD Debit Card” and press Continue to provide contact and claim information.For claimants who can’t access funds on their EDD Debit Card and have not received any messages from the EDD, it’s likely that Bank of America has frozen the card because of a suspected transaction, and EDD does not need to verify their identity. In these cases, claimants are advised to contact B of A at the number on the back of their card (1.866.692.9374). The EDD does not remove funds from a card and has no access to the transactions on the card for privacy reasons."The EDD says that more than 40 arrests have been made since August for fraud, including a rapper who boasted in a music video about committing unemployment benefits fraud. 2425

(KGTV) — Here are some of the key races from Election Day.(* marks a race's incumbent)Democrats projected to take the house,The Democratic Party is projected to take control of the U.S. House, ABC News and CNN report, as Republicans are set to retain control of the U.S Senate. 300

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