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CHULA VISTA, Calif. (KGTV) - A South Bay mom says the dinner she ordered using a food delivery app never arrived, and the driver couldn't be tracked down."It was my second time using the app," said Melissa Stone.Last Sunday, when Stone's kids had a craving for burgers and fries, she signed into her Grubhub app and ordered an early dinner from Bull Chicks in Chula Vista. An hour passed, but there was no food."Went onto the app, checked the delivery status, and it said it was delivered," said Stone.Confused, she checked her front door but didn't see any deliveries. She called the restaurant. An employee told her her food had been picked up by the driver 15 minutes earlier. She asked for the driver's information and got a woman's name and number. Stone says she tried to contact the driver, but the number was disconnected."I'm upset and hangry at this point," said Stone.She says when complained to Grubhub, they didn't have any answers but gave her a refund."I think somebody was hungry, took my food and ate it," said Stone.Melissa posted the incident on Facebook and got several responses from local Grubhub customers with similar stories, including one involving a male driver who reportedly picked up the food but didn't deliver it."They never received their food," said Stone.And they may not be alone. According to a 2019 survey by US Foods, nearly 30% of drivers with food delivery apps, admit to snacking or stealing the food they're responsible for delivering. A Gruhhub spokesperson issued the following statement:"Our mission is to connect hungry diners with great, local restaurants. We always want our diners to have the best experience possible, and the vast majority of our 450,000 orders each day are completed without incident or complaints. But when things don’t go as planned, we appreciate hearing feedback and work hard to make it right.We looked into the two orders brought to our attention and found they are separate, isolated incidents. Both diners were helped by our customer care team and received refunds for the affected orders and promo codes for future orders. We did not find any evidence of misconduct by our drivers during either of the deliveries.Overall, we have zero tolerance for misconduct from our delivery partners, and we work to immediately resolve incidents. Our drivers sign a contract before partnering with us that makes it clear that misconduct is not permitted. As a matter of practice, we do extensive motor vehicle and criminal background checks before contracting with a driver, and we periodically re-run these checks while any driver is contracted with us." 2628

CHULA VISTA, Calif. (KGTV) -- A South Bay family spoke about the frightening moments that took place when a police chase ended in front their home and then turned into a shootout on their driveway Monday afternoon.Mark Yturralde said his son-in-law had the quick thinking and presence of mind to shut the door to prevent a suspect, later identified as David Angulo, from getting into their home on Rutgers Avenue.“I didn’t have time to be kind or nice. I had to shove my wife and granddaughter into a closet, and I told them to stay low, keep quiet, don’t come out until I tell you. I tried to watch from a corner,” said Yturralde.RELATED: Carjacking, pursuit leads to deadly officer-involved shooting in Chula VistaAccording to Chula Vista police, Angulo was a known gang member wanted in connection with at least three shootings in June. Police said Angulo carjacked a pickup truck in an area near Main Street, refused to pull over for officers, and led a pursuit into east Chula Vista.Police said Angulo lost control of the truck and crashed into a car driven by an active-duty military member. While the other driver was seriously injured, Angulo got out of the truck and ran to a family’s driveway.Angulo, according to police, opened fire at officers -- the exchange of gunfire that Yturralde said went on for several minutes. Shots struck and flattened the tires of vehicles parked in the driveway, but none of the bullets penetrated the house.Yturralde and Chula Vista police credited Yturralde’s son-in-law for keeping the incident from turning into a hostage situation, or worse.Angulo was killed during the shootout, and police said an investigation will determine how many shots were fired and who opened fire first. Police will also review officers’ body camera footage.Police promised the investigation findings will be released in a timely manner.The three officers involved in the incident were not injured.Family members said they found five shell casings in their backyard. They told ABC 10News they are grateful to police but also offered their condolences to Angulo’s family, even though he put their family in danger. 2145

CHULA VISTA, Calif. (KGTV) - The impeachment hearing was front and center Wednesday afternoon in Professor Phil Saenz’s political science class at Southwestern College.As lawmakers questioned witnesses in the first public hearing, Saenz walked his class through the impeachment process and the latest developments that came from the testimony.“How many of you, based on what you know right now, believe there's at least enough for an impeachment?” he asked the class.RELATED: Impeachment hearing testimony further connects President to Ukraine pressureMore than half raised their hands, but as the discussion continued, it became clear many were still skeptical that the impeachment process had made much impact yet.“Right now, today, it’s not impeachably wrong,” said Gerard Cook.His classmate, Shadi Bargho, said he thinks the allegations are enough for impeachment but understands there are conflicting narratives.“There’s just so much being put out there that it’s really easy to put it on the side and not pay attention to any of it,” said Bargho. 1060

CHULA VISTA (KGTV) -- A brand new health clinic for military veterans opened its doors in the South Bay Friday.The new Veterans Affairs San Diego Healthcare System (VASDHS) facility is located at 353 H Street, Chula Vista.The new VASDHS facility will replace the current clinic at 865 3rd Avenue, which opened in December 2015. It's three times the size of the facility it's replacing and will serve up to 25,000 veterans.The million clinic has 28 exam rooms,12 consultation rooms, and optometry and women's health and mental health services. In addition, the clinic will expand the capacity for appointments.Many veterans had to drive to La Jolla or Mission Valley for these services.Due to the coronavirus pandemic, the new VASDHS clinic is built with physical precautions like plexiglass separating the patients and staff at the front desk.According to the Veterans Affairs website, 529 veterans have been diagnosed with COVID-19 in San Diego County and have been treated within the health system. 1012

CHULA VISTA, Calif. (KGTV) - Police have arrested three people in the death of a man found slumped over the steering wheel of his still moving vehicle.Chula Vista Police arrested Britney Canal, 29, of Chula Vista, Cesar Alvarado, 39, of National City, and Michael Pedraza, 27, of San Diego, in the murder of 59-year-old Mario Serhan.Witnesses found Serhan slumped over the steering wheel of his vehicle with an apparent gunshot wound to the head just before 1 p.m. on April 11. The vehicle was coasting through the intersection of Industrial Blvd. and L St. before it collided with a storage business, police said.ORIGINAL STORY: Chula Vista Police investigating suspicious death after man crashes into buildingMAP: Track crime in your neighborhoodPolice interviewed witnesses at the scene, and collected video footage and evidence to identify the three suspects.Canal, Alvarado, and Pedraza have been charged with murder and are now in custody.The investigation into Serhan's murder is ongoing, though, and police ask anyone with information to call 619-691-5151. 1107