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SAN DIEGO (KGTV) --Concertgoers have questions about show refunds with tickets bought from third party vendors.Danny Memeo is one of those people. He went to Kaaboo in Del Mar last year. It was a special time for him and his wife, Kelly.“We got to see Tom Petty right before he died, so we're super thankful,” Memeo said. They had a great time, so decided to go again this year.“So we got the tickets, and then all this stuff happened,” Memeo said.He bought the tickets through Vivid Seats. It cost roughly ,800 for their entire family. “That’s a lot for anybody,” he said.Meanwhile, his family got devastating health news. Kelly’s cancer returned. Danny said her prognosis is not good, with an estimated 12 months left to live.“[We’re] thankful for 12 months, thankful for family,” Danny said. “But wow, what a difficult year for a lot of people.”Back in July, Kaaboo officially announced there would be no event this year. “All pass holders will have the option for a full refund,” said a statement on its website.Because Danny’s family bought tickets through a different site, it’s a different story. As of Monday morning, he did not have any luck getting his money back.“They just said… when it does get rescheduled, you’ll get those tickets and you can sell them if you don’t want them,” Danny said the company told him.Vivid Seat’s website said that if an event is canceled, customers “will receive a Rewards Cash loyalty credit for 110% of the full value of your order total.”For postponements, customers “will need to hold onto [their] tickets for now.”Team 10 contacted Vivid Seats and informed them of the Memeo family’s situation.A spokesperson said they would refund them immediately.“Vivid Seats was happy to refund Kelly. At Vivid Seats we have refunded thousands of orders totaling tens of millions of dollars since the global pandemic shut down all live events in America. We have also provide an over million dollars in extra store credit to customers during this difficult time. As one of the few marketplaces still offering a full cash refund, Vivid Seats is communicating with each consumer once an event is canceled.” 2151

SAN FRANCISCO (AP) — A Northern California fire department says a telecommunications company slowed its internet communications at a crucial command center set up to help fight one of the state's largest wildfires.KQED radio reported Wednesday that Verizon acknowledged it wrongly limited data speed to the Santa Clara County Fire Department while its firefighters helped battle the state's largest-ever wildfire in Mendocino County three weeks ago, the Mendocino Complex Fire.The county had reached its monthly data capacity under its internet plan with Verizon when the company significantly slowed service.RELATED: 625

San Diego (KGTV)- Family members of a man shot and killed by police in El Cerrito are demanding answers. Witnesses told police they saw the man swinging a shovel at officers before shots were fired. The family says the man had a mental illness. The aunt who called police Saturday night tells 10News she called 911 so officers could help get her nephew to a mental health facility. “We all call police for help,” says Grace Carolino. She says she’s still in disbelief that her cousin was shot and killed over the weekend. “It’s really bothering our family what happened because he’s not a threat.”Police said when they arrived at the home on Adelaide Avenue the man resisted arrest. Officers used a taser on the man. Witnesses say the man was swinging a shovel at police. Then another officer fired shots. “I can not imagine how the police officer used deadly force,” says brother Anthony Carolino. According to the District Attorney’s office, between 1993 and 2017, 79 percent of officer-involved shootings had some evidence of drug use or mental health concerns. Just last week, Governor Newsom signed a new law requiring officers to use every non-lethal option. But the Carolino family says that wasn’t the case over the weekend. “We have the taser; we have the pepper spray, we have the canine unit, we have a police negotiation team. Those things are not here.”The family says they are hoping this doesn’t happen to another family. 10News reached out to the San Diego Police Department to ask if they were aware of the man’s mental illness, the time frame of when the taser and gun were fired and how long officers were there before the shooting. We are still waiting to hear back.  1735

SAN DIEGO (KGTV)— Two Marjorie Stoneman Douglas High School alumni were in San Diego for a book tour Sunday evening. Sofie Whitney and Brendan Duff shared details of the most horrific moments of their lives — the 2018 Parkland School Shooting. They were two of several authors who wrote the New York Times Best Seller, "Glimmer of Hope."The event was part of a special talk series called "Community Divided: Humanity United," hosted by the Lawrence Family Jewish Community Center. "We may have different faiths or cultures. We may have different political perspectives. At the heart of it all of it we are human," CEO of the Lauren Family Jewish Community Center, Betzy Lynch said. "Valuing that human life and value in that, and other human beings is more important than any difference amongst any of us."Valentines Day 2018 was supposed to be a celebration of love. But for Sofie Whitney, it was anything but love."Awful. Like it was my worst nightmare... it was everyone's worst nightmare," Whitney said. At the time, Whitney was a senior at Stonemason Douglas High School in Parkland, Florida. She was in drama class when a gunman committed the worst school shooting in the history of the country. Seventeen students and staff lost their lives. "It was unfair that so many people had experienced such a loss, and so many people experienced such trauma, and that it wasn't abnormal," Whitney said. It was not abnormal then. And not abnormal now. Mass shootings, unfortunately, are still a part of the American story. "We just need to collectively remind ourselves that this is a uniquely American problem, so we need to address this as Americans. Not as one side of the political spectrum or the other," Brendan Duff said. Duff had graduated from Stonemason Douglas High School the year prior. He heard about the tragedy from his younger brother, who survived the shooting. The Communication student at Elon University immediately flew home, and became the spokesperson for what later became the "March for Our Lives.""It's our crazy, messed up minds somehow led to this incredible movement forming from just a bunch of kids," Whitney said. Months following the tragedy, survivors did countless interviews. They started the "March for Our Lives" -- the campaign to fight against gun violence. They spoke to every publication, every station, and anyone who would listen. They did not stop until the media attention suddenly faded. The next stage was their book, "Glimmer of Hope.""With the book, we had a lot more time to streamline our process, and figure out what we wanted to include and how we wanted to tell our story," Duff said. He and Whitney collaborated on the chapter titled "Becoming a Team." In it, they wrote stories about survivors and victims. Duff wore several bracelets on his arms, each of them honoring the fallen. ?"We take little parts of these people with us," Duff said. "It doesn't just stop when the tragedy is over. It doesn't just stop when the trigger is pulled. This is something that we take with us, and so we take them with us physically too."Audience members were moved by the young adults' presentations. 72-year-old Lynne Jett from Vista went home with a signed copy of the New York Times Best Seller. "We can't let this happen anymore. We can't let our children sacrifice. That's why I am here," Jett said in tears. "If they are willing to stand, I am certainly willing to listen. And I am hopeful that it gives me energy for the future." 3487

San Diego (KGTV) One plate at a time, a San Diego couple is hoping to help those living on the streets with no food to eat. They’re using their new food trailer to do just that. ‘#FeedingEveryone’ is the goal for the Duwara Consciousness Foundation. “Our foundation is about serving anyone and everyone,” says co-founder Harisimran Khalsa. Through donations from the community, couple Davinder and Harisimran were able to purchase a food trailer to help feed the homeless. The couple says they’re committed to helping others. They left their jobs, sold businesses, and are now living a simpler lifestyle. “When your passionate about something, you have to live the life of and see how it is,” says Davinder Singh. “We decided that we would give up the house that we were living in.”The 16-foot trailer is equipped with a griller, 2 part stove, refrigeration and prep space. Every food item made is plant-based. Donations and volunteers strictly power the organization. They are serving at least two locations every week. They hope to grow the non-profit and eventually purchase a shower bus for the homeless.  The organization has partnered with the Jewish Family Service to feed the homeless on Thursdays and Fill-A-Belly to serve those in need on Tuesdays. They are also working on a partnership with the Alpha Project in Downtown. Serving locations and times, as well as a donation page, is listed on the Duwara Consciousness Foundation website.  1507