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INDIANAPOLIS — A woman needed help after she spent nearly ,000 on Amazon gift cards from Kroger and they didn't work. "I love wearing jewelry. I wear a lot of jewelry that I know makes a woman feel really good; it makes her feel a little bit more bouncy," said, Lilly Ogle, who is a jewelry maker.The cash from her creations sold around the world helps pay the bills."I've sold pieces in Denmark, Finland, Germany—just all over," she said. "I use real stones; I use onyx, pearl, Mother of Pearl, jade, all kinds."Last year, she saved 5. That money was meant to buy Christmas gifts for her family."It took me a whole year to save that money," Ogle said. So she bought 5 in Amazon gift cards at her local Kroger store, and then this happened:"I got home 20 minutes later, tried to use those cards, and they said they have already been used—that's impossible. I just got them," Ogle recalled. She says Amazon told her they couldn't help because she did not order the cards directly from them.Though she had her receipts, Kroger said it could not help because gift cards are like cash. The cards "...cannot be replaced, and no refunds can be made."Kroger also said, "Cashiers have no way to know if the gift card belongs to the person presenting it or to someone else ... since the cards have no names on them and no ID is required for their use.""I'm not trying to get more than I paid for the cards. I feel like I deserve 5 back that I put out for the cards," Ogle explained. Blackhawk Network, the company that oversees the Amazon cards, said they could not provide specifics on what happened to Ogle's card. They did review our request and, in the end, refunded the 5. The company said in a statement:"We can share that we are in contact with her to resolve this matter to her satisfaction. Our advice to any cardholder that may have questions, concerns, suspicions about a card is that it's very important to call the customer service number on the back of the card immediately."We have processes to help victims of fraud through restitution when appropriate. However, we don't go at it alone. Blackhawk partners with law enforcement in our various geographies and retail industry organizations to enable a safer shopping environment for consumers."This article was written by Rafael Sanchez for WRTV. 2325

In many ways, we have come a long way since March when the pandemic first began, but in other ways, we have not.Infections and hospitalizations around the country from COVID-19 are rising quickly, as the United States just surpassed 250,000 deaths from COVID-19. The country is also setting records for the number of positive coronavirus cases. It has forced states to consider similar shutdown measures to the ones we saw in spring.Michigan, Washington state, Oregon, and New Mexico are mostly closed, as states like Colorado have recently announced more closures coming this weekend, including moving restaurants to take-out and delivery only.“It has been very busy [in the ICU] and it has really, as you mentioned, gone up in the last two weeks,” said Dr. Julia Limes of UCHealth in Colorado.Dr. Limes has been spending the last few weeks working out logistics for the ICU at the University of Colorado Anschutz Medical Center.“We have started deploying people from other parts in the hospital to come and help us on both the COVID floors and in the COVID ICU,” said Dr. Limes.“We already surpassed the numbers from the first surge, so it’s like what’s next?” added Maddie Smith, a critical care nurse in the hospital’s COVID-19 ICU.Smith has worked in the hospital’s COVID-19 ICU since March. She says the fear, stress, and unpredictability of this current surge might have consumed her once more if it was not for the lessons learned in the COVID-19 unit during the spring months.“We just know how to treat them better, and we know how to intervene with interventions, so that’s been really helpful,” said Smith.In the spring, hospitals were experimenting with different drugs to treat serious COVID-19 complications. Since then, the FDA has approved Remdesivir as a treatment option for certain patients 12 and older, based on findings that it helped some patients recover faster.Smith says doctors and nurses are now more familiar with the arc of how a patient might respond to symptoms so they can manage bed space and ventilator use better.All this comes as both Moderna and Pfizer announced this week they have both developed vaccines with 95 percent effectiveness.“[Caring for patients] is easier and it’s smoother than it was in the spring,” said Dr. Limes.Not only has patient care gained more clarity, but so too has self-care on the part of first responders, according to Smith.“It was hard,” she said. “I think the biggest part that got to all of us is these people don’t have family to be with. That first surge, it all hit us pretty hard because of the sadness that happened down here. We just kind of lean on each other to get through it.”How far this current wave will go is unknown, but by drawing from the past, these first responders say they will be ready to deal with it no matter what is thrown their way.“We just have a better sense of the trajectory, and that is hugely valuable as we go into this next surge,” said Dr. Limes. 2962

INDIANAPOLIS -- Indianapolis police are looking for a woman accused of shoplifting and throwing her own feces at an employee of an east side Menards.According to an incident report filed in the case, IMPD officers were dispatched to a Menards location around noon on Tuesday.Upon arrival, they spoke with the store’s loss prevention officer, who told them he’d spotted a woman take a video camera out of its box and place it into her open personal bag.When the loss prevention officer attempted to stop the woman from leaving the store, she “reached behind her and dug into her pants and pulled out a handful of feces and threw it at him, striking him on his chest.”The loss prevention officer said the woman then ran out of the door.Police said the stolen camera was eventually recovered, and investigators were able to recover surveillance video. The woman had not yet been identified.  906

It seems like it'd be pretty easy to call 911 in an emergency. But what if you can't actually talk to the dispatcher because it could tip off where you're hiding or that you're in danger? Smartphone technology is giving you a way to do that without saying a word.Maybe you're in the back of a taxi or a ride share and you want to need to get help or at least let somebody know where you are. Or maybe you're walking by yourself and something or someone around you is making you feel a little uncomfortable. A few taps on your phone and help can be on the way.We know our cell phones can make calls. But if you need help, they can also be your voice if you can't speak.It's called Emergency SOS and it comes installed on Apple iPhones. If you have a newer model you hold the side button and one of the volume buttons. If you have an older model, you press the side button five times in a row. Either way the emergency sos slider pops up. You slide it, and a call goes straight to your local emergency dispatch.Agent Dutch Smith with the Lakewood Police Department says this type of technology can be very helpful. When the service is used, the person does not have to say a word, and it shows the dispatcher the number and most importantly, the location."We can do triangulation to try and find out where you live," Smith said. "So basically what you're doing is you're pinging off the cell towers to find out exactly where the call came from."From there, your information is automatically sent to law enforcement on the ground closest to you, so they can head out to help."It may be a life or death situation involving where you need police response," Agent Smith said. "Location is paramount for us to be able to get there in a timely fashion to be able to deal with whatever has been called in."When the call ends, it even sends a text to your emergency contacts. But dispatchers ask that you only use this tool when you really need help, not to test it out.Taking the phone beyond a tool that helps you in every facet of life, to one that could help law enforcement potentially save it."I think it's two fold," Agent Smith said. "It really can help us all out."Samsung's Galaxy Android phone has a similar emergency mode, but you need to set it up by going into settings section, and "privacy and security." When activated, it'll also take a picture of where you are send it to your emergency contacts and record for five seconds.In addition to what comes with your smart phone you can also find emergency apps that you can download as well. 2577

In one exceptional piece of journalism, content creators led readers to understand everything about "The Wall" that President Donald's Trump has proposed for the U.S.-Mexico border.That content includes an aerial video of every foot of the border. It allows people to explore every piece of fence and "even stand at the border in virtual reality." It was made as an effort of the Arizona Republic with the USA Today Network, and it is the winner of a prestigious journalism award.Go here to see "The Wall" project"The Wall" is one of many tireless journalism efforts named a winner of the 65th Scripps Howard Awards. WATCH THE 65TH SCRIPPS HOWARD AWARDSThe winner in the Scripps Howard Awards' "Topic of the Year — Divided America" category, VICE News sent a correspondent behind the scenes with white nationalist leaders as well as counterprotesters in Charlottesville, Virginia in the days after a "Unite the Right" rally in 2017 that left three dead.VICE News' content is called "Charlottesville: Race & Terror" and includes comments from residents of Charlottesville, members of the Black Lives Matter movement and the Charlottesville Police.Go here to see "Charlottesville: Race & Terror""Harassed" by the New York Times also won a Scripps Howard Awards honor in the "Investigative Reporting" category. The piece uncovers "the secret histories of prominent men across industries who were accused of sexual harassment and misconduct that affected women ranging from actresses to factory workers to food servers." The articles in this series were a catalyst for the #MeToo movement.See "Harassed" by the New York TimesThe Scripps Howard Awards aim to spotlight the very best in quality journalism that impacts the world in which we live. Journalists spend countless hours away from those in their personal lives in order to expose truths and bring about change and justice. Those being honored with these awards, in several categories, are journalism heroes. 2078