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A trendy shampoo making all sorts of promises has proven to be a real head-scratcher for both consumers and state investigators.Monat is mostly sold person-to-person through multi-level marketing.In 2018, 13 Investigates first broke the story of allegations of balding and scalp sores by some of its users.Lather, rinse, repeat: Monat is once again under the microscope, this time signing a compliance agreement and issuing refunds."I started noticing my hair was just falling out in handfuls," said Pam Benson of Moore, OK. She says her problems started after using Monat hair care products."I had also tried this on my daughter and my granddaughter. I tried the children's version on my granddaughter and her hair was falling out and my daughter's hair fell out."Benson says before Monat, "My hair was so thick that I couldn't put a ponytail holder around it twice." And after... "my hair got so thin I could put it around four or five times."When she complained to the company, she says a Monat rep told her, "It was detox. And they said your hair has to detox and get rid of all the build-up that's on your hair."That's just one of the claims the multi-level marketer is no longer allowed to make. In August, Monat signed an "Assurance of Voluntary Compliance" to resolve an investigation by the Attorney General in Florida, where Monat is headquartered. The attorney general's office launched its investigation into Monat's claims and business practices after a 13 investigation in March of 2018. The office was aware of more than 800 consumer complaints across the country."I had a very close friend who insisted that this was the best thing since sliced bread," said Las Vegas Realtor Lynne Bloomquist.She spent nearly 0 on Monat products in July 2018 but was able to get a refund after complaining to Monat that she had problems with her shampoo right away."My hair came out not feeling clean," Bloomquist said. She told them her hair lost its natural curl. And her scalp?"The biggest problem was the continuous itching," she said. Women across the country shared similar experiences in our initial investigation."I literally had almost a baseball size of hair in my hand. It's devastating," said Dana Sohovich, of San Diego in a 2018 interview."She's lost 3/4 of it. Her hair is breaking off," said Jessica Deetz, of Indianapolis, talking about her baby daughter. "I found massive amounts of hair--that were concerning--in her crib.""It was supposed to strengthen your hair," said Heather Fox, of Phoenix. "It was an expensive product and I thought it would help my hair, but instead, I'm devastated."The Florida agreement addresses those concerns. Attorney General Ashley Moody released this statement: "Consumers deserve full transparency and disclosure when purchasing products. Through our action, the company is permanently barred from making false or misleading statements in its marketing and sale of its beauty products, including with respect to its discount offers, and from making unsubstantiated claims regarding the supposed health benefits, safety, performance or efficacy of its products. I am also glad that my Consumer Protection Division secured refunds for consumers who relied on the company’s sales pitches and bought its products. I encourage any consumer who believes they were misled by the company and purchased a beauty product based upon the company’s untrue or unsubstantiated marketing and sales pitches to please contact my office—they may be eligible for a refund.” Consumers can contact our office by calling 1(866) 9NO-SCAM or file a complaint online at MyFloridaLegal.com.In the agreement, Monat says it has fully refunded ,000 to consumers so far, adding that it fully cooperated with the attorney general and presented "Thousands of pages of clinical studies that demonstrate (product) safety and efficacy... Acted reasonably and in good faith and conducted business fairly and honestly." The attorney general takes no position on those claims.In a new video supplied to the Attorney General as part of their ongoing compliance review, Monat Senior Vice President and Chief Legal Officer Tom Hoolihan talked about the agreement with executives and market partners earlier this month."You will hear that we can't claim we're vegan, we can't claim the benefits of our products. That's absolutely false," Hoolihan says. "We’ve got to make sure that the claims that we make are based on reliable and competent data. Are we vegan? Yes. Can we say that we’re gluten free? Yes. Can we say that we’re Leaping Bunny certified? Absolutely."Per the compliance agreement, Monat can't make any product claims that aren't supported by reliable, objective scientific evidence accepted by experts. The company must also preserve all data and documents about any clinical test or study, including who sponsored it. In signing the AVC, Monat didn't admit to any violations."You shouldn't be allowed to harm someone and say oh, I won't do it anymore. And then it be OK," said consumer Pam Benson. "Just because they didn't take accountability doesn't mean it didn't happen."There was no civil penalty, but Monat has to pay 0,000 to the A.G. to cover attorney's fees, investigative costs, and future enforcement."We had some issues, we took care of those issues, and going forward we’re going to make sure we don’t have those issues again. And it's all good," Hoolihan said in Monat's September Director Webinar. "I'm not worried about it. You shouldn't be worried about it. Ray (Urdaneta) and Stuart (MacMillan) aren't worried about it. It's boring legal stuff."Attorney Janet Varnell sees it differently. "This was a major investigation. And I don't believe for one minute that they should be taking it as lightly as they obviously are."Varnell represents plaintiffs in a pending class-action lawsuit against Monat that includes cases consolidated from across the country."We do not believe, and I do not believe as (the consumers') lawyer, that they (Monat) were operating on a sound scientific basis for making the types of claims they were making. This shampoo does not re-grow your hair! They can't prove that today and they couldn't prove it when they first started selling it."The lawsuit is separate from the Attorney General's action. Varnell sees both as consumer victories."The single most important thing that any Attorney General's office can do is get injunctive relief that stops bad practices. And that has definitely happened."On that September video call, Monat President Stuart MacMillan described some of the company's critics as "Haters.""Don't let the haters dictate to you what you can and cannot say," MacMillan tells the company's sales force. "Let that come from us."13 Investigates discovered something that came from them after signing the agreement with the Florida attorney general: In screenshots posted about a new sunscreen, Monat market partners claim Monat's Sun Veil SPF 30 is "Approved by the Skin Cancer Foundation." But in an email shared with 13 Investigates, the Skin Cancer Foundation said, "Monat has not submitted an application for Sun Veil SPF 30 and therefore it has not earned the Seal of Recommendation for being a safe and effective broad-spectrum sunscreen."We questioned Monat about that and they sent the following statement: "Some independent Market Partners may be getting a little ahead of themselves following our announcement of our forthcoming Sun Veil SPF 30 product. And, that’s our fault based on an announcement we made at a company event for our sales force two weeks ago. Indeed, we have submitted an application for a Seal of Recommendation from the Skin Cancer Foundation and as of Monday afternoon, September 21, 2020 the Foundation has notified us that our application has been approved. The product has not yet launched and is not yet available for sale. We are a proud member of the Skin Cancer Foundation Corporate Council. We remain in close touch with the Florida Attorney General’s Office to ensure we are in compliance with the Assurance of Voluntary Compliance that stemmed from matters related to our rapid growth in 2017 and 2018."The Florida attorney general is currently looking into the sunscreen claims. Per their agreement, for the next five years, Monat must allow the attorney general representatives access to any office, warehouse, retail location, or document storing facility to inspect and copy records and take sworn testimony. Monat must also quickly respond to customer complaints via a dedicated customer support number and email address.Click here to read the full agreement.Addendum to the court filingMonat sent the following expanded statement about the AVC: "We have been working closely with the Florida Attorney General’s office to address a number of matters related to customer relations and our rapid growth since 2017. We worked closely with the Florida Attorney General’s office to address a number of consumer complaints they received, providing thousands of pages of documentation and addressing each and every compliant. Some of the complaints also derived from overly aggressive marketing claims from some Market Partners. After a two-year process, we are pleased this matter has come to a close with no findings of wrongdoing. Our working relationship with the Florida AG’s office was productive and positive and they brought some important matters to light while empowering us to address them. We have clarified and more carefully addressed our marketing messages and our process for handling complaints to improve the customer experience. We grew incredibly fast in 2017 and 2018 – faster than we expected. We also grew faster than we were prepared for and as a result, we had some issues to address. We are confident, however, those issues around customer service, product returns, and clarity on our marketing messages have been resolved. We do not claim to be perfect, but over the last few years, we have worked hard to make great strides in building our corporate infrastructure: · We welcomed a new Vice President of Customer Care · Built out an enhanced customer service department · Started and then expanded our Compliance & Legal Department · As part of this compliance effort, we are now taking a more rigid approach to monitoring Market Partner messages and claims · We also welcomed a new Chief Science Officer Now, as we approach a billion dollars in sales with more than 2 million customers in 5 markets around the world, we continue to focus on manufacturing the safest and effective premium hair and skincare products. Each year we spend hundreds of thousands of dollars – over a million now in total -- to conduct thousands of tests to ensure our products are safe and effective. We continue to engage third-party scientific testing laboratories to validate the safety and effectiveness of our products. In each case the findings are conclusive -- our products are safe and effective for their intended purpose. Our company is stronger today because of our experience with the State of Florida and we look forward to a bright future for our employees, our Market Partners and our more than 2 million customers worldwide."Click here for more of our previous coverage.Click here for previous story about accusations of strong-arm legal tactics to silence critics. 11396

A new political ad could be masquerading as an official correction to the sample ballots that hit mailboxes across San Diego.It's the latest swing in the fight over the state's recent 12-cent per gallon gas tax hike.The mailer, sent to two million Californians mail-in voters, is titled "Election Ballot **Correction**" and says the correct title for Proposition 6 should be "Gas Tax Repeal Initiative.”Proposition 6 is on the November ballot to repeal the state's gas tax increase and new vehicle registration fees. The state raised the levies last year to generate billions of dollars in infrastructure projects. Dave McCulloch, communications director for Reform California, which sent out the mailer, says the Attorney General's ballot language does not make that clear. It instead reads that Prop 6 "eliminates certain road repair and transportation funding...repeals a 2017 transportation law's taxes and fees designated for road repairs and public transportation."We sent out this mailer to make sure that everyone in California knows Prop 6 is the gas tax repeal," McCulloch said. "We know that when people discover that Yes on 6 means to repeal the gas tax, they're much more in favor of it because they realize what it is.”The Attorney General's office did not immediately respond to a request for comment. The mailer instructs voters to keep it with their sample ballot mailed to them. Thad Kousser, a political scientist at UC San Diego, said ballot language is often contentions. But he noted the gas tax increase has been so heavily covered that most people will associate with Prop 6. He says this mailer reinforces that. "When they get to their ballot on election day, they're not going to see repeal the gas tax," Kousser said. "They're going to see a proposal written legal language that says exactly what this bill does, which is it changes transportation fees and cuts funding for things." That mailer does include disclosures that it's not official and that Reform California paid for it. Still, Catherine hill, a local spokeswoman for the No on 6 campaign, called it deceptive."It's made to look like a registrar of voters piece, so it's made to look official, so it's misleading," she said. The San Diego Association of Governments says more than 200 million dollars in funds from the tax increase have already been awarded to the region. 2399

A new report through the Brookings Institute found that COVID-19 is the third leading cause of death for Black Americans.A former director of the Centers for Disease Control and Prevention agrees with that.The Brookings report looks deeper at disparities. It says the mortality rate for Black Americans is more than twice that for Asian or white Americans.“So, only cancer and heart disease will kill more African Americans this year,” said Trevon Logan, a professor of economics at The Ohio State University. “So, things like stroke, diabetes, all of those are taking a back seat to the coronavirus.”Logan is one of the authors of the report, which finds the impact of the pandemic has disproportionately hit Black Americans in terms of health and money.Some of the contributing problems are a lack of access to care, more dense housing making it easier to be exposed to the virus, African Americans are more likely to be front line workers, and they’re more likely to be in low-wage jobs that have led to high levels of unemployment.“We were devasted in the last great recession and were only beginning to come out of that tunnel, that dark tunnel, in the last year,” said Logan. “So, these setbacks that are experienced by the African American community both in terms of health and economically are simply a different, or a magnitude that they are for the population overall.”Logan says the pandemic has exposed the lack of a safety net to get us through times of crisis. He says there needs to be policies to help all who are unemployed, not just race specific. 1573

A South Florida pediatrician is helping parents stay informed about the effects of the coronavirus on children."I always tell parents, listen to your sixth sense," said Dr. Marcos Mestre with Nicklaus Children's Hospital in Miami.Mestre said that most children infected with COVID-19 experience mild symptoms and do "incredibly well" and don't need to admitted to the hospital. But, he added that children with underlying health conditions like a compromised immune system, obesity, or asthma may be at greater risk of having complications."Their hospitalization, if they need to be hospitalized, might be a little bit longer," Mestre said.WATCH INTERVIEW WITH PEDIATRICIAN: 682

A proposed bill to ban non-medically required male circumcision on babies and children in Iceland is receiving backlash from religious communities."Those procedures are unnecessary, done without their informed consent, non-reversible and can cause all kinds of severe complications, disfigurations and even death," said Icelandic Progressive Party MP Silja D?gg Gunnarsdottir.She said a child should be old enough to give "informed consent" for the procedure and defended the proposed ban as being about protecting children's rights, adding that it would "not go against the religious right of their parents."The European Jewish Congress (EJC), condemned the bill saying the ban would be an "effective deterrent" that would "guarantee that no Jewish community will be established" in the country."Iceland would be the only country to ban one of the most central, if not the most central rite in the Jewish tradition in modern times," the EJC statement said, adding that this would "attack Judaism in a way that concerns Jews all over the world."One in three men globally are estimated to be circumcised, with the majority for religious and cultural reasons.If the ban were to come into effect it would be a "violation to the right of religious freedom," according to Imam Ahmad Seddeeq of the Islamic Cultural Centre of Iceland, who estimates the country's Muslim community to have "at least" 2,500 members."People who believe in something try to do it as long as it is legal, if it's not legal here they will do it in [their] home countries or other countries," Seddeeq told CNN.A 2012 review by the American academy of pediatrics found the health benefits of circumcision to outweigh the risks, though not great enough to recommend the procedure become routine."The health benefits of circumcision include lower risks of acquiring HIV, genital herpes, human papilloma virus and syphilis. Circumcision also lowers the risk of penile cancer over a lifetime; reduces the risk of cervical cancer in sexual partners, and lowers the risk of urinary tract infections in the first year of life," the group said at the time of the review.However, the study also found the procedure poses risks such as "bleeding and swelling."In 2012, a judge in Cologne, Germany made a similar ruling that religious circumcision amounted to bodily harm against a child who has no say in the matter. The decision came in a case involving a 4-year-old boy who experienced complications following the practice. The judge ruled that a child's right to physical integrity outweighed the desire of his parents to have him circumcised for religious reasons.The new bill in Iceland - where female circumcision was banned by law in 2005 - was put forward by representatives from four of Iceland's political parties arguing that while many children do not have any complications, some do and "one is too many if the procedure is unnecessary," said Gunnarsdottir.It is "uncertain" when discussions on the bill about boys will conclude and what the outcome of the vote will be, she said.  3066

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