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SAN DIEGO (KGTV) - A pair of recent restaurant closures are highlighting some of the struggles owners are facing as the industry grapples with major shifts in the way it does business.Last month, Brooklyn Girl in Mission Hills and Urban Solace in North Park both closed their doors. Facebook posts thanked long-time customers but gave few answers as to why.Industry experts think it's a sign of bigger problems in the hospitality sector, as rising costs and changes in people's behavior are combining in a "perfect storm" of problems.RELATED: El Pollo Grill to open new location in Chula Vista"These are seasoned operators, people who have been in business for a long time. And for one reason or another they're just stumped," says Stephen Zolezzi, the President and CEO of the Food and Beverage Association of San Diego.His association tracks the total number of licenses given out in San Diego to food and beverage vendors. Zolezzi says over the last three years, there's been an increase of 300 licenses. While that may make it seem like the industry is growing, Zolezzi sees it differently."Previous years, we've seen increases of 1,000 or 2,000 licenses," he says.RELATED: Restaurant closing in Coronado highlights uncertain future for Orange AvenueZolezzi says the cost to operate a restaurant is becoming too expensive to manage. The prices of rent, insurance, and goods have all gone up in the past year. There are also higher labor costs because of minimum wage hikes and low unemployment creating favorable hiring conditions for employees.But cost isn't the only factor."Customer loyalty, today, is really at a low," says Zolezzi. His members say diners now would rather go to multiple places once than become regular, dependable customers at a few spots."You could be doing everything right," he says. "Great food, great service, great value; but the customers just move on because there's something else."RELATED: New east Chula Vista shopping center quickly taking shapeAnother factor is the rise of delivery apps like GrubHub, DoorDash and Postmates. Zolezzi says these apps can charge restaurants as much as 30% of the total bill, plus delivery fees, to carry their food. That cuts into already razor-thin margins and in some cases cause restaurants to lose money on each delivery order."If you don't have that factored into your business plan, it could create a negative," he says.Zolezzi says it's now up to the industry to adapt, as restaurant owners need to constantly reinvent their location, menu, and marketing to bring in more customers. 2568

SAN DIEGO (KGTV) — A medical helicopter transporting a heart from Grossmont Hospital for transplant crashed on the helipad of a Los Angeles-area hospital on Friday.The AgustaWestland A109 medical helicopter flipped onto its side after experiencing a hard landing on the roof of Keck Hospital of USC at about 3:15 p.m., according to a statement from the hospital. Three people on board, the pilot and two medical personnel, escaped without major injuries. Nobody on the ground or in the hospital was injured, the hospital and FAA said. Patient care at the hospital was not interrupted.The helicopter was carrying a heart from Sharp Grossmont Hospital in La Mesa, according to helicopter service provider Helinet. The hospital said in a statement that the organ was safely delivered to the intended patient in time for surgery.“We are fully cooperating with the NTSB and FAA on their investigations,” said Helinet COO and President Sean M. Cross. “Our company prides itself on professional operation and maintenance of aircraft as core values - the safety of our customers and pilots is always our top priority. We are happy that at this time there appear to have been no serious injuries.”The FAA and National Transportation Safety Board are investigating the crash.Helinet says it completed more than 1,300 helicopter air ambulance missions in 2019. Company officials are also on-site assisting in the investigation. 1424

SAN DIEGO (KGTV) -- A local hardware store is hoping to find the family of a mysterious model the store used for an ad when it first opened its doors in the late 1800s.The woman, known as the “Hardware Lady,” modeled hardware items on her dress for one of San Diego Hardware’s first advertisements 125 years ago.The company is hoping to identify the mystery model in time for their December 8 anniversary party. The store also hopes to honor the model and her family.The model’s dress was styled with keys, locks and chains and a small wood burning stove. The woman’s crown was made of spoons, clothespins and other hardware from the store.The store was founded in 1892 and now operates in Kearny Mesa and online. 721

SAN DIEGO (KGTV) - A new Father Joe's Villages bike program is giving homeless clients a hand-up, teaching them valuable skills in demand throughout the community.It's the latest addition to their STEPs program which stands for Skills and Training Enhancement Programs.After several weeks of hands-on training, homeless individuals receive a certificate as well as resume help and other workforce skills.RELATED: This is San Diego's plan to become more bike-friendlyThe program doesn't technically launch for several more weeks but caught the attention of a former music manager who is currently biking across the country for a good cause.Through his Dream Machine Tour, Charlie Jabaley is on a mission to change a million lives through giving to people in need.During his stop in San Diego, Jabaley learned the bike program was in need of more supplies. He visited local bike shops and collected thousands of dollars in donations.The bike program officially kicks off in June and you can also follow Jabaley's cross-country journey on his Instagram handle @charlie.Several businesses donated and are helping the bike program get off the ground: 1158

SAN DIEGO (KGTV) - A San Diegan who was killed in the mass shooting at the Borderline Bar was honored Thursday on the anniversary of the attack, both in Coronado and Thousand Oaks.Justin Meek's family attended a large public dedication ceremony for the Healing Garden in Thousand Oaks, a park and permanent memorial site with 12 stone slabs representing the victims."It's not that we are moving on, but that we are moving forward," Meek's father Roger said in an interview.RELATED: Coronado native among victims of the Thousand Oaks bar shootingMeek, a promoter and occasional security guard at the bar, broke out windows so others could escape when gunfire erupted last November, according to family members. Witnesses said Meek had his hands outstretched, trying to block the gunman when he was shot."All Justin ever wanted to do was serve and protect, and that's what he did that night," said his mother Laura Lynn Meek.RELATED: Family remembers local Borderline shooting victimMeek had plans to join the Coast Guard, and he worked as a lifeguard in Coronado. On Thursday, artist Bill Pavlacka built a sand sculpture in Meek's honor outside the main lifeguard tower."Sometimes people just don't take a moment to sit back and reflect," he said. 1254