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SACRAMENTO, Calif. (AP) — California's DMV is trying to improve customer service by accepting credit cards, upgrading its website and offering clearer instructions on how to obtain a new federally mandated ID, but Gov. Gavin Newsom cautioned Tuesday the agency's long wait times and other troubles aren't over."This is going to take a few years. Next year will be tough," Newsom said, referencing an expected surge in people using the Department of Motor Vehicles next year to acquire new IDs that will be required for air travel.Newsom spoke as he released a report detailing efforts the DMV is making to improve services after wait times averaged two hours last summer, prompting outrage from lawmakers and customers. The state hired the high-powered firm McKinsey & Company to recommend improvements, with the funding coming out of roughly 0 million in new money the DMV got in this year's state budget.Newsom also announced he's appointed Steve Gordon as the agency's director. Gordon is a longtime employee of the private sector, working for Cisco Systems and most recently for zTransforms, a consulting company focused on business-wide process improvement. He is not registered in a political party and will make 6,000. The state Senate must approve his appointment.The DMV has been plagued by slow-downs related to the state's "motor voter" registration program and an uptick in people applying for REAL IDs, the new federal IDs that will be required for airplane travel starting in October 2020. More than 28 million Californians may seek a REAL ID.Beyond hiring McKinsey, the state has brought in a public relations firm to create a statewide awareness campaign about the new IDs and a consulting firm to think about what DMV offices should look like. The report did not say how much each is being paid.Other changes include the planned acceptance of credit cards, which will start at a Davis office in September before expanding to Fresno, Victorville and Roseville. The state hopes to eventually accept credit cards statewide. The DMV has also started launching REAL ID "pop ups" at businesses and plans to open 100 kiosks in August, where people can do routine transactions such as renewing vehicle registration without going to a customer service window.The goal, Newsom said, is to improve through small changes. "We're not going big at first — we want to go small and build on successes," he said.The department plans to hire between 1,800 and 1,900 new workers, most of them temporary, through next year. Newsom's announcement comes a day before the DMV plans to close offices statewide for half a day for a day of training for its more than 5,000 employees.Republican lawmakers were divided on the Democratic governor's actions. Republican Assemblyman Jim Patterson of Fresno faulted Newsom for "making excuses" for the DMV rather than re-imagining it and criticized him for saying wait times could be long again next summer. But GOP Sen. Pat Bates from Laguna Niguel said Newsom was taking "steps in the right direction to help fix the DMV."The report did not address problems with the state's "motor voter" registration programming, and Newsom said an audit on the program will be coming out soon. 3234

Roughly 200 people are being asked to quarantine for 14 days after going to a gym in West Virginia.A member of Planet Fitness tested positive for COVID-19 after going to the gym on June 24, and the Monongalia County Health Department is urging anyone who was at the gym that day to watch for symptoms.The health department estimates about 205 people were at the Planet Fitness during the window of time they are concerned about.“Out of an abundance of caution, the club is temporarily closed for deep cleaning and we are not aware of any additional members or team members reporting symptoms at this time,” Planet Fitness said in a statement.West Virginia, as well as dozens of other states, has seen an increase in COVID-19 cases in the last few weeks. In the past 10 days, the state has seen an increase of about 400 cases; in the 10 days prior to that, cases rose by about 240. As of late Saturday afternoon, the West Virginia case count was 2,782, according to a statement from Monongalia County.Those who are quarantined should not leave their home unless to seek medical care, and should limit contact with others in their household as much as possible. 1167

Roughly 27 million Americans are claiming some form of unemployment according to the Department of Labor as of late August, and that means millions are without employer-provided health insurance benefits.An estimated 12 million people in this country have lost their health insurance during the COVID-19 pandemic, based on research from the Economic Policy Institute. The group looked at net employment levels between February and August 2020, and job churn levels to estimate losses of health insurance coverage.They say roughly 6.2 million workers right now have lost health insurance that they previously got through their employer. The number was closer to 9 million initially in March and April, but estimates show roughly 2.9 million workers have gotten jobs between April and July.When you consider spouses and family members covered by a person’s employer-provided health insurance benefit, the number of Americans without health insurance during the pandemic is estimated around 12 million.The study also looked at opportunities to get coverage. They found Medicaid in certain states has been increasing enrollment, with five million additional people signing up between February and June 2020.For people who find themselves in this situation, there are some options. It basically comes down to three options: through COBRA, on the Affordable Care Act subsidized marketplace or by enrolling in a public plan like Medicaid or Medicare.If a spouse has employer-provided benefits, or a parent if you are 26 or younger, look into joining their plan within 30 days of losing benefits. 1596

Roger Goodell would like to see Colin Kaepernick back in the NFL this season. The NFL commissioner said during ESPN’s “The Return of Sports” special on Monday that he is encouraging teams to sign the 32-year old quarterback, who hasn’t played the past three seasons. Kaepernick was with the San Francisco 49ers in 2016 when he kneeled during the national anthem to protest racial injustice. He became a free agent following that season and did not receive a contract offer.Seattle Seahawks coach Pete Carroll said last week that he received a call from another team about Kaepernick. Carroll and the Seahawks brought in Kaepernick for a workout in 2017 and had another planned in 2018 before it was canceled.Kaepernick held an open workout in front of several teams in Atlanta in late 2019 but was still not offered a contract. 836

Retailers and logistics experts say, like everything else in 2020, this year's holiday shopping season will be like no other. You can expect delays, out of stock items and missed deadlines.David Bolotsky is the founder and CEO of the online retailer Uncommon Goods, which connects independent artists, designers and makers with customers. The Brooklyn-based company was at the epicenter of the pandemic and had to shut down for three months. Then, when everyone started shopping again, they did well.Now, they, and many other businesses, are encouraging people to get started on their shopping. No need to wait for Black Friday. In fact, they're warning people to start before Thanksgiving. Like now.“Demand has been strong and a friend of mine calls it ‘Shipaggedon,' concern about what’s going to happen in the transportation network,” says Bolotsky, who also says the supply chain will be limited. “What I think it means for shoppers is if you see something you want, I would buy it now; stick it under the tree.”Kirsten Newbold-Knipp, chief growth office at Convey, a technology company that helps retailers with on time deliveries said, “All the delivery trucks are out and they are busy, you may not have heard of it but there’s sort of a shortage going on right now. They’re having a capacity crunch, not enough drivers, not enough trucks not enough warehouses right now, because of all the things the pandemic has done. We’ve started shopping online more and more and no one anticipated it.”Logistics and shipping are her expertise.“We help them think about what are the trucks doing what are the packages doing what’s happening with on time delivery what kind of damage is happening so they can give consumers the best delivery experience- holidays or not,” Newbold-Knipp said.This year, holiday gifts will undergo a true supply and demand issue, magnified by a pandemic and already backfilled orders. Add in staffing made difficult by things like social distancing and we've got problems.“The other thing that consumers don’t think about is that the actual warehouse space to be able to fulfill orders is limited. They might not have the inventory so fulfillment times are delaying, the pick and pack piece is taking longer and the trucking piece is taking longer,” said Newbold-Knipp.She said consumers need to think ahead, have a backup plan, look for alternatives, use multiple retailers, shop locally, and sign up for text alerts."Only 5% are signing up for SMS alerts, but by regulation the retailer can’t spam you. They’re only allowed to send you a transactional note via text,” Newbold-Knipp said.She also said things that tend to sell out are the items that don't have much variation, such as televisions, toys and specific electronics.“If we see the kind of growth at Christmas that we’ve seen the last few months, we could be looking at 50% growth over last year in terms of online demand,” BolotskyHe recommends having Santa come early, and hide those items until the big day. 3006

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