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Best Buy has succeeded during the online shopping era by beefing up its customer service. Once again, the retailer will lean on its customer service chops by expanding its partnership with Apple to offer repairs on iPhones and MacBooks at all of its stores.The two companies announced the agreement on Wednesday. Best Buy had offered Apple-certified repairs at select stores and will now bring repairs to its nearly 1,000 stores across the United States. Best Buy's specially trained Geek Squad employees will fix customers' Apple devices.For Best Buy, the expanded deal with Apple will give its existing customers another reason to visit its physical stores and could help the retailer attract new shoppers."This will drive traffic to Best Buy stores," said Michael Pachter, managing director at Wedbush Securities. "If the repair is something that will take an hour, the consumer will be captive in the Best Buy store and likely to purchase something."Best Buy has worked in recent years to improve customer service at its stores, a key advantage over Amazon and other online players. The retailer has positioned itself as the expert in a complicated consumer electronics market. It retrained sales workers so they could offer better advice to puzzled shoppers having trouble deciding which TV model or smart watch to buy."Our business strategy is based on offering superior levels of customer service," Best Buy said in its annual securities filing.Best Buy's relationship with Apple is also critical to its business. Apple is one of Best Buy's largest suppliers, along with Samsung, Hewlett-Packard, Sony and LG. Last year, Apple expanded its distribution to Costco, a move many analysts believed was a blow to Best Buy.Best Buy has around 900 Apple mini-stores at its locations that offer Apple products. Often, Apple mini-stores are placed at the front of Best Buy's big-box stores."Apple would say that Best Buy provides the best retail experience for their products and services outside of their own home," former Best Buy CEO Hubert Joly told analysts last year.For Apple, the expanded deal with Best Buy gives customers new access points for repairs outside of Apple's own store network. Apple said it has tripled the number of authorized third-party service locations in the past three years."We're always looking at how we can reliably expand our network of trained technicians and we're excited to partner with every Best Buy store," Tara Bunch, Apple's vice president of AppleCare, said in a prepared statement. 2537

BIRMINGHAM, Ala. – A dying man’s wish to be baptized was granted by the University of Alabama at Birmingham (UAB) Hospital. The 140

As reports circulated Wednesday about the alleged "Momo Challenge" that encourages children to harm themselves, YouTube issued a response saying no videos of the sort had been published recently on its platform."We want to clear something up regarding the Momo Challenge: We’ve seen no recent evidence of videos promoting the Momo Challenge on YouTube. Videos encouraging harmful and dangerous challenges are against our policies," YouTube said in a tweet. "If you see videos including harmful or dangerous challenges on YouTube, we encourage you to flag them to us immediately. These challenges are clearly against our Community Guidelines."Facebook, which owns WhatsApp — a platform reportedly targeted by the challenge — also issued a response."We care about the safety of our community and want to provide assistance for people in distress. As outlined in our Community Standards, we don't allow the promotion of self-injury or suicide and will remove it when reported to us," the statement read. "We also provide people who have expressed suicidal thoughts, and people who want to reach out to a friend who may be struggling, with a number of support options and resources. These global tools and resources were developed with the help of over 70 mental health partners around the world and we’re continuously improving them to build a safer and more supportive community on Facebook." 1402

An autopsy report released Friday has revealed the cause of death of the 7-year-old Guatemalan girl who died after being taken into US Customs and Border Protection custody late last year.Jakelin Caal Maquin died from a bacterial infection known as streptococcal sepsis, according to the autopsy report from the medical examiner's office in El Paso County, Texas. The report says streptococcus bacteria was found in the girl's lungs, adrenal gland, liver and spleen. It goes on to say the infection was "rapidly progressive," which led to "multiple organ dysfunction and death."Jakelin died in December, two days after she and her father, Nery Gilberto Caal, 29, were detained by US Customs and Border Protection.The law offices of Lynn Coyle, who represents Jakelin's family, released a statement saying it will continue to ask for an independent investigation of her death."While the report sheds light on Jakelin's cause of death, it still leaves many questions that require further review," the statement said. "The report's findings suggest that Jakelin's chances of surviving would have been improved with earlier medical intervention. As we requested back in December of last year, the family seeks a thorough independent investigation of this matter to learn why medical intervention was delayed."The autopsy does not indicate how or when Jakelin caught the infection.CNN reached out to the CBP for comment, and was 1436

BALTIMORE — On a cold day in February, Evelyn Businsky was on her couch when the sliding glass door behind her spontaneously shattered."I was glad that the curtain was closed because it just burst out," Businsky said. The inside pane of the door shattered into a thousand little pieces on her living room floor. Her and her husband immediately called the remodeling company that installed the windows and doors about 20 years ago. They chose Homefix Custom Remodeling for their lifetime warranty. An estimator came out the next day but the Businskys say they were unable to get an answer on when the door would be replaced and how much it would cost. The company eventually called the couple to let them know they were going to replace the door at no cost.As for why or how the door shattered, the Businskys figured it was the combination of the polar vortex and the hot air coming from their space heater. However, Mike Geraci, director of marking and business development at Caplan Glass in Baltimore, isn't convinced that's what caused the glass to give out."I doubt very seriously because of the cold weather and heater, looks like five or six feet away, that it caused that door to explode," Gerarci said.He said it could've been stress, potentially some temperature imbalance or the materials inside the glass."One of the ingredients in float glass is nickel alloy, and if there's a large concentration of that particular ingredient in the glass, that could cause the glass to fracture or split," Geraci said.However, this is rare and uncommon."Very rare for that to happen. There's thousands and thousands of tempered glass being produced every hour," Geraci said.And yet, the U.S. Consumer Product Safety Commission received nearly 30 reports in the last six months of shower doors, TV stands, casserole dishes and glass appliances exploding out of nowhere."There's a process called heat soaking where they take the glass, they heat it up and then they put it right into warm water and in that bath any kind of informality in the glass should make it explode in water to prevent it from happening after purchase but it's hard to say. Again, these are very rare cases," he said.When deciding on windows and doors in your home, you do have another glass option. On impact, tempered glass shatters into tiny little pieces while laminated glass splinters but stays in place. These are designed to protect the consumer from being injured. While laminated glass may appear to be a better option to protect against break-ins, tempered glass is actually four to five times stronger. Laminated glass is also typically more expensive, however, it can be replaced faster.Homefix Custom Remodeling said the Businskys door should be ready in six to eight weeks. The couple is happy it's getting taken care of, but the lengthy timeline and fluctuating weather gives them some concern."I have COPD, and if I get a cold you've got to figure it's like somebody else getting pneumonia. And if I get pneumonia, I could die," said Evelyn Businsky.Homefix Custom Remodeling said they're not an emergency glass replacement company and are unable to expedite the replacement. In an email, a spokeswoman for the company wrote: "We are eager to see the door replaced, and are doing all that we can to facilitate that outcome." They also say they tried calling the couple and left a voicemail, but never heard back. The couple disputes this.The CPSC issued a 3453