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High-tech crooks have figured out a way to get around two-factor authentication and access some customers’ bank, email and cell phone accounts.Two-factor authentication is the process where your bank, email provider or other business texts you a one-time code that must be entered to get access to your account after you enter your password. Without the code, a user cannot log into an account.Businessman Robert Ross says crooks got his cell phone company to change his SIM card without his knowledge so calls, texts and two-factor authentication messages no longer went to his cell phone, but instead to one the hacker had in his possession. A SIM card is the little chip in most phones that tells a cellular company which handset should receive a call or text.“Hackers stole million from me,” Robert Ross said.A 21-year-old man was later arrested.Ross says 0,000 was stolen first and then 0,000 again later."What the hackers did is they called up AT&T and they impersonated me, and they said, ‘Hi my name is Rob Ross and I got a new phone with a new SIM card. And could you please change the SIM card number in my account,’” Ross said.AT&T would not confirm or deny the specifics of Ross situation.The hacker never touched Ross’ cell phone, he says but was able to route all his calls and texts to the hacker's phone. This included two-factor authentication texts needed to get into Ross’ bank accounts and Gmail account."I look up from my phone, to my laptop and I saw that in real time, my Gmail was going from being logged in to logged out and then I looked back down at my phone. I clicked through the lock screen and I saw that I had no service," he said.He says preventing messages from reaching his Gmail might have delayed him finding out that money has been moved from his account.Metropolitan State University of Denver professor Steve Beaty, who is a cybersecurity and information technology expert, says sometimes crooks can get into a customer’s cell phone account by knowing the answers to security questions."What's your mother's maiden name? What is your pet's name? The problem is, all of those can be found out very easily through breaches and through social media," Beaty said.Beaty says the growing number of breaches shouldn't deter you from using two-factor authentication for your Gmail and bank accounts. He says, instead make it harder for people to impersonate you."I recommend lying about your secret security questions so that you’re not using your mother's maiden name, not your pet name, not your favorite car. I can figure out all of those things about you on Facebook and Twitter," Beaty said.The suspect who police say broke into Robert's accounts has been caught. He's from New York City and faces 21 charges.In Ross’ case, his money was stored in a virtual currency.He doesn’t expect to get his money back.AT&T sent the following statement:“We continually look for ways to enhance our policies and safeguards to protect against these sorts of scams. When our customers are victims of identity theft, we strive to reverse activity related to their account with us and restore service as quickly as possible.”AT&T has a web page with news and information about SIM swaps here: 3250

GULF BREEZE, Fla. – A Florida man accidentally shot and killed his son-in-law who jumped out of bushes to surprise him on Tuesday.Santa Rosa County Sheriff Bob Johnson says the “horrible accident” happened outside the home of the father-in-law, 61-year-old Richard Dennis.Before the deadly shooting, Johnson says another relative banged on the front door of the Gulf Breeze home at about 9:30 p.m., startling the father-in-law, who then ran the family member off. At about 11 p.m. that night, the son-in-law, 37-year-old Christopher Bergan, arrived to an area airport from Norway and went directly to Dennis’ house to surprise him for his birthday. “At 11:30, Mr. Dennis hears the same type of banging on the back door that he heard on the front door earlier, so he turns on the back-porch light, he steps out and Mr. Bergan jumps out of the shadows, scaring Mr. Dennis,” said Johnson. “Mr. Dennis gets off one round, striking Mr. Bergan, killing him instantly.”Johnson says an investigation revealed that the incident “was totally accidental” and that no charges are warranted in the case. “Anybody who is religious out there, you need to pray for this family because I can’t imagine what they’re going through. It’s horrible,” said Johnson.Watch Johnson's full press conference below: 1299

His lawyer says Edward Brown found a handgun in a fanny pack and decided to fire it out of curiosity.But the sound of gunshots on the city's South Side apparently drew the attention of two Chicago police officers who pursued Brown, 244

Hundreds of divers donned their wetsuits and air tanks on Saturday to become the largest group to conduct an underwater cleanup.The Guinness World Record-setting 633 divers 185

For travelers, there are few things more annoying than a delayed flight.That's what Kristen Dundas of Windermere, Florida, thought until her Southwest Airlines flight from Orlando to Washington was delayed Thursday -- and she actually ended up enjoying the experience."My flight to Washington DC has been delayed for almost 2 and a half hours and I was getting HEATED until this gate agent started playing games with everyone waiting to pass the time and now I'm like I'll wait all damn night if you keep this up," she tweeted Thursday.The tweet included a video showing a gate agent hosting a contest for the "worst driver's license picture."The agent also hosted a paper airplane contest, said Dundas.She said winners were awarded vouchers and Southwest merchandise.In reply to Dundas' tweet, a Southwest Airlines representative replied: "I'm glad our agent was able to make the delay a little more bearable for y'all, Kristen! We hope to have you on your way ASAP."Although Dundas didn't participate in the games herself, she called the experience "awesome.""I was really irritated that the flight kept getting delayed because I was going for a quick weekend trip to DC to visit friends," she told CNN."Once he started playing games, I was laughing and having a great time and didn't even mind that the flight was delayed."The delay lasted about three hours, Dundas said. But when the flight took off, passengers clapped and cheered for the gate agents."This video is another great example of how we encourage our employees to have fun with customers," Dan Landson, a spokesman for Southwest Airlines, told CNN. 1630