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SAN DIEGO (KGTV) -- The City of San Diego says it is working to earn back the public's trust after thousands of families got hit with erroneously high water bills this year. But the problems appear to be persisting. Ed Kitrosser and his wife just got a bill for 3, more than double the usual for their home in Pacific Beach."We're on automatic sprinklers. Nothing has changed, the setting has not been changed for several years," said Kitrosser. RELATED: Inside San Diego: Audit shows City sent thousands of faulty water billsKitrosser is one of about a dozen residents in the P.B. and La Jolla area complaining about outrageously high water bills they received in September. Their concerns come after a city audit found that about 3,000 San Diegans got erroneous water bills, largely due to human error. Shawn Tobias, of La Jolla, is questioning a bill he received for more than ,800."You call the city and say 'I'm pretty sure you made a mistake on this' and they say 'no, no, this is what you used,' and then your heart drops," Tobias said. RELATED: San Diego man furious with city over ,000 water billThe city, meanwhile, says it is making progress on installing a series of reforms after the audit. That includes increased oversight on meter readers, addressing a backlog of meters that need repair, and improving communication with customers."We are now holding everyone accountable," said Johnnie Perkins, the city's deputy chief operating officer. "It's going to take some time, because this wasn't created overnight, but we're certainly going to improve it as fast as we can."The city says it is not charging late fees or turning the water off on anyone disputing a bill. RELATED: City launches app to help customers monitor water bills  1801

SAN DIEGO (KGTV) — The average price for a gallon of gas in San Diego rose again Saturday, increasing a cent and pushing San Diego's average into the region.While consumers have seen pockets of a gallon gas in previous weeks, Saturday marked the first time since 2015 the county's average climbed over .This compares to the state's overall average of .98 a gallon and the national average of .82 a gallon.MAP: To find the best price on gasoline around San Diego CountySan Diego's average gallon of regular gas cost .02 a gallon Saturday, up from .99 on Friday and .77 a week ago. At this time last year, San Diego County was paying .57 a gallon on average.A series of refinery issues have made high demand even more costly for drivers.A fire shut down the Wilmington Phillips 66 refinery on March 15. Then, the Valero refinery in the Bay Area shut down due to a scrubber malfunction days later. Two plants in Southern California experienced outages in El Segundo and Wilmington. PBF Energy in Torrance had routine maintenance, which decreased production.RELATED: Flying cars wouldn't just save time — they could help the environment, study saysOut of state refineries could help California out with production, but supplies take time to ship.To make matters worse, the Energy Information Administration says 2019 could show the highest gasoline demand on record as early as this summer, considering early demand numbers for April, AAA reports. The EIA added that shrinking supplies and high demand could push prices at the pump higher.The county's highest average on record was achieved in October 2012, when the average price for a gallon of regular gas was .72. 1693

SAN DIEGO (KGTV) - The cycle of debt is something a lot of people are desperate to break. One of the biggest challenges is keeping up with credit cards, payments and beating the interest rates. Now, a San Diego startup is offering people an opportunity to make purchases on items they may need for themselves or their families, without interest rates, credit checks, or penalties. Marc Schneider is the CEO of Zebit, an online shopping site designed to help people facing financial hardships, get on track, make payments and get what they need. “We’re trying to provide sort of an Amazon for the under-served,” said Schneider. RELATED: San Diego Workforce teams up with UCSD Extension to offer student loan alternativeWhile growing up, Schneider and his family faced financial struggles of their own. “I’ve supported my mother since I was 15 years old. I grew up in a mobile home with a separated family. Ended up being homeless on food stamps,” said Schneider. Now, Schneider is a successful entrepreneur, with Zebit hitting million in 2017, and million last year. “Zebit was built to change how consumers get access to credit, to give them a fair deal and have zero gotchas,” Schneider said. In order to make purchases on Zebit, you first need to create a profile which includes providing your current employment status and driver’s license. The company then uses that information to verify your employment and determine how much of a Zebit line you will receive. The Zebit line is similar to store credit or having a credit card, but without the interest rates and penalties and with the chance to make payments for purchases over a 6 to 12 month period of time. RELATED: Realtors expect busy spring for buyers and sellersFor example, a MacBook Air on Zebit may cost around ,273. The may break down to 8 upfront with 12 payments of a month. A five-piece dining set may cost around up front, with monthly payments around dollars.“We’ve heard stories like you save my Christmas, my daughter wouldn’t have had a birthday present if it wasn’t for you, I couldn’t get married because I didn’t have a way to finance an engagement ring,” said Schneider.Some of the items on Zebit can cost 5 to 10 percent more than some items on Amazon, however the company still stresses that their interest-free model and competitive prices makes it a great shopping experience that was designed with people who may not a lot of money, or struggle with credit card payments and interest rates. “I wanna build a big company that makes an impact on a consumer base, a consumer base that tends to be invisible that tends to be neglected and a consumer base that tends to really rip people off over time,” said Schneider. Schneider hopes his company will help others break their own cycle of debt. 2808

SAN DIEGO (KGTV) — The first-ever professional sports event to be held on an active military base will be held in San Diego this February.As a special thank you to the military, the San Diego Seals pro lacrosse team will play a regular season game on the flight line of MCAS Miramar on Saturday, Feb. 22, 2020, against the Vancouver Warriors. The team has dubbed the first regular season pro sports game on a Marine base the "Rumble on the Runway."RELATED: Padres, D-Backs meet in regular-season games in Mexico City“With more than 100,000 active-duty military personnel calling San Diego home, we are forever grateful for their commitment to protecting our freedom, this city and this great country,” said Seals president Steve Govett. “This game, and the events surrounding it, are a way for us to say ‘thank you’ to them and their families for their service.”A special arena will be constructed to host the event and Seals players will also take part in a series of events leading up to the game with the military and their families.The event will be closed to season ticket members and select active duty, reservist, and retired military guests.RELATED: Padres players surprise San Diego elementary school students with new bikes“MCAS Miramar has a deeply rooted relationship with the San Diego community,” said Col. Charles Dockery, commanding officer, MCAS Miramar. “We strive to be outstanding neighbors to our fellow San Diegans by working hand in hand with them every chance we get. Miramar is grateful to host our San Diegan neighbors for Rumble on the Runway right here on the flight line.”Tickets will be made available to season ticket members online and are already available to military patrons. 1718

SAN DIEGO (KGTV) - The family of a man killed in 2013 is pleading with the community for new leads as the case has now been left unsolved for more than half a decade.Ralph Green was killed on October 20, 2013.  He was murdered on Jewell Street in the Mountain View neighborhood, on the porch of his daughter’s home while at her 32nd birthday party.His daughter, Chanel Green, says the shooting happened suddenly, catching everyone by surprise.“My mother was on her way outside, so it was a blessing I didn't lose both my parents that day,” Chanel said. “I remember (my mother) shrieking, ‘oh my god, Ralph’s been shot.’ And I ran to the door to see my dad walk holding his neck.”Green says he was shot three times, once through this throat.“My brother catches him, and I moved my brother out of the way, and I laid (my father) down on the ground, and I start screaming, “oh my god, my dad’s been shot, call the police,’” she said. “My dad bled out on the floor, and all I could hope was that he heard me when I told him I loved him.” Channel’s aunt, Jennetta Pierce, was also shot.  Pierce is Ralph’s cousin-in-law.Pierce says she was inside the house, by the window, when the bullets started flying. One of them hit her on the lower back.“I got hit, but I didn’t let anyone know I got hit because my kids were there, and I just told them to get up under the table,” Pierce recalled.  After that, emergency crews came inside the house and took her to the hospital, where she spent two weeks.  She says she spent the next five years focused on moving forward.Police have said the shooting was random.  Chanel says there have been tips, and potentially leads given to the police but none have panned out.  But she’s convinced that there are people out there that know something, that can give her and her family the closure they need.“For anybody who knows somebody that knows something to come forward, now is the time, to tell the truth,” Chanel said. Anyone with information can contact San Diego Police or Crime Stoppers at 888-580-8477. 2087

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