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SAN DIEGO (KGTV) -- The City of San Diego says it is working to earn back the public's trust after thousands of families got hit with erroneously high water bills this year. But the problems appear to be persisting. Ed Kitrosser and his wife just got a bill for 3, more than double the usual for their home in Pacific Beach."We're on automatic sprinklers. Nothing has changed, the setting has not been changed for several years," said Kitrosser. RELATED: Inside San Diego: Audit shows City sent thousands of faulty water billsKitrosser is one of about a dozen residents in the P.B. and La Jolla area complaining about outrageously high water bills they received in September. Their concerns come after a city audit found that about 3,000 San Diegans got erroneous water bills, largely due to human error. Shawn Tobias, of La Jolla, is questioning a bill he received for more than ,800."You call the city and say 'I'm pretty sure you made a mistake on this' and they say 'no, no, this is what you used,' and then your heart drops," Tobias said. RELATED: San Diego man furious with city over ,000 water billThe city, meanwhile, says it is making progress on installing a series of reforms after the audit. That includes increased oversight on meter readers, addressing a backlog of meters that need repair, and improving communication with customers."We are now holding everyone accountable," said Johnnie Perkins, the city's deputy chief operating officer. "It's going to take some time, because this wasn't created overnight, but we're certainly going to improve it as fast as we can."The city says it is not charging late fees or turning the water off on anyone disputing a bill. RELATED: City launches app to help customers monitor water bills  1801

SAN DIEGO (KGTV) - The coronavirus pandemic has put extra pressure and stress on families across San Diego. Now, experts worry that could be leading to a rise in child abuse."It's extraordinarily troubling," says Dr. Shalon Nienow, the Child Abuse Pediatrics Program's Clinical Director at Rady Children's Hospital's Chadwick Center."Since we started the pandemic, our volume has increased," Dr. Nienow says, noting that outpatient services are up 82% and inpatient treatment is up 75% since mid-March.Studies over the last decade have shown that economic struggles often lead to increases in child abuse. Nienow believes the Pandemic coupled with the economic downturn, has made it worse."People are isolated," Dr. Nienow says. "They don't have access to support services, and they're forced to take on roles they're not prepared for, such as being a teacher."The increased instances of child abuse and maltreatment may not be purely physical. San Diego County District Attorney Summer Stephan says her office has seen a dramatic increase in internet crimes against children during the pandemic. She says the amount has quadrupled since March."Kids are at home, they're on their tablets," Stephan explains. "On the internet, the predatory behavior of people trying to sexually exploit and recruit and get our kids to go into harm's way is really exploding... There is a direct correlation between kids being at home, out of school, out of their sports, and the increase of predatory and abusive crimes against them."Making matters worse, says Stephan and Dr. Nienow, is that the number of calls and reports of child abuse to Child Welfare Services has dropped dramatically since March.An ABC 10News Investigation in early April showed a nearly 60% drop in calls to CWS at the start of the pandemic. The county says now they're still seeing a 30% drop.In 2019, CWS fielded around 27,000 calls from April through August. In 2020, CWS took only approximately 19,000 calls."We certainly know families have more needs now than ever before and are struggling with all of the effects from the pandemic," says Dr. Kimberly Giardina, the Director of San Diego County Child Welfare Services.Experts believe the drop in calls is because kids are spending less time around teachers and doctors, who are legally required to report any signs of abuse they see."They tend to be a significant safety net for kids, and now that safety net is somewhat gone," says Dr. Nienow."Our teachers and counselors are the eyes and ears," adds Stephan. "They are the Safe Harbor."In their absence, the County and DA's office has launched training programs, which teach people how to recognize signs of abuse during online interactions like Zoom classes or telehealth visits. The county also authorized million in CARES Act funding to pay for community outreach and education.Stephan also sent a 7-page letter to Governor Gavin Newsom, detailing the scope of the problem. She asked him to take it into account when deciding whether or not to let schools reopen for in-person learning."I felt a responsibility that these alarming statistics become part of that conversation because the health of our kids and their safety has to be paramount," says Stephan.Dr. Giardina says Child Welfare Services is also working hard to make sure kids are safe. Their employees follow up on every call they receive and found ways to conduct in-person visits during the pandemic safely."We are out there," she says. "Our staff are working hard every day to make sure that those kids are safe."Experts all say it has become critical for parents, other family members, and neighbors to report any signs of abuse they see."Educate yourself," says Stephan. "Educate your children so that they can remain safe while we wait for our life to go back to normal and for kids to go back to school and to the safety of having those mandatory reporters.""It takes a village to raise healthy kids," says Dr. Nienow. "Especially now, when people are expected to deal with different stressors in their life, providing support to those families is really important."For more information, or to report suspected child abuse, call the County Hotline at 858-560-2191. You can also call 211.Within the state of California, you can call toll free, 1-800-344-6000. 4307

SAN DIEGO (KGTV) - The federal watchdog agency that aims to protect consumers from unfair, deceptive, or abusive practices is suing a San Diego-based company.On Tuesday, the Consumer Financial Protection Bureau (CFPB) sued Encore Capital Group and its subsidiaries, claiming they violated the terms of a 2015 legal agreement.The CFPB claims, “Since September 2015, Encore and its subsidiaries violated the consent order by suing consumers without possessing required documentation, using law firms and an internal legal department to engage in collection efforts without providing required disclosures, and failing to provide consumers with required loan documentation after consumers requested it.”The lawsuit says after the effective date of the consent order, “Encore filed more than 100 lawsuits to collect consumer debts after the applicable statutes of limitations had expired."The lawsuit also claims Encore failed to disclose that consumers might incur international-transaction fees.In response to the lawsuit, the company's Executive Vice President, General Counsel, and Chief Administrative Officer Greg Call said Encore is built on a foundation of treating their consumers fairly and respectfully."We are disappointed that the CFPB has chosen to file this lawsuit on outdated issues, but we will continue to engage with the CFPB and work to ensure that we maintain policies and practices that fully comply with all applicable legal requirements. We believe that there will be no material operational impact as a result of the suit," said Call. "We fully corrected the issues underlying the allegations in this lawsuit years ago and are unaware of any unresolved consumer impact."DEBT COLLECTION LAWSUITSPart of the complaint talked about debt-collection lawsuits.In July Team 10 discovered a 157% increase in the number of rule 3.740 collections lawsuits filed in San Diego County court from 2015 to 2019. That involves any debt collection company."If you look not just in the county of San Diego, throughout the state of California, and in fact the dockets throughout the nation, we have a massive epidemic right now," said attorney Abbas Kazerounian during a July interview.Kazerounian said if someone's been sued or contacted by a debt collection company, they need to know their rights."The amount of debt is irrelevant," he said. "It's the method of collection that's controlled by these statutes."RESOURCES:Coping with debthttps://www.consumer.ftc.gov/articles/0150-coping-debtHelp available for renters, homeowners struggling to pay for housing during pandemichttps://www.10news.com/rebound/coronavirus-money-help/help-available-for-renters-homeowners-struggling-to-pay-for-housing-during-pandemic 2724

SAN DIEGO (KGTV) - The college admissions bribery scandal has parents and students outraged at the possibility of elite access to America’s top universities that would bypass an increasingly competitive application process. The alleged bribes reflect the growing cost of ensuring students have their pick of higher education. As a teen advances through high school, the costs mount from college prep, tests, application fees, and social events associated with the milestone of graduation. For families in San Diego, where the median income for a family of four is ,400 according to the city's website, many of these options are not financially viable. Families who can afford the basic admissions costs and key senior year extras are looking at an investment of roughly ,300.10News broke down the expenses associated with college preparation through senior year to see what it takes to gain admission. COLLEGE PREP Preparing for college can start while children are in middle school and kick into high gear when students reach high school. Multiple companies offer college prep, including tutoring and full-service counseling. Prices can range from about ,000 into six figures for assistance through four years of high school. Kaplan offers a variety of options including tutoring starting at 99 and live online learning with an expert for 9 (at time of publication). The Princeton Review’s website indicates its ‘most popular’ choice for students is a course called SAT 1400+ for about ,400. Students will earn a score about 1400 in two months, the website indicates. Parents who choose to invest in these programs can look for discounts on company websites depending on the time of year. A free alternative is Khan Academy, a nonprofit which offers videos, study drills, and a personalized learning dashboard across a variety of subjects. TESTINGThe testing process opens sophomore year when students are allowed to take the PSAT. There are two different tests in spring and fall which cost students if the schools don’t pay. The test is used by the National Merit Scholarship program to find eligible students. Those who earn high scores receive recognition on college applications and possibly, scholarships. High school seniors are usually required to complete the SAT to be considered for admission to college. Each test costs .50, and the test with the essay is .50. Fee waivers are available for low-income students. There is no limit to the number of times seniors can take the test, but only the most recent six scores stay on file. High scores are a top priority for college admissions counselors. The ACT, which many universities do not require, has a fee of .50 with the Writing section and .50 without Writing. APPLICATION FEESA senior who wants a wide range of options for universities may wish to apply to multiple schools, which means more application fees and a more significant financial burden on families. Although many universities offer fee waivers, they are usually limited to low-income students. The University of California had an application fee of per campus for the 2018-2019 school year, making the popular choices of UC San Diego, Berkeley, UCLA, and UC Santa Barbara a significant investment. California State University allows students to submit one application for its colleges, with a fee for each college. The University of San Diego also had a fee. While public universities may seem expensive, private schools may cost more. According to U.S. News and World Report, Stanford University had the highest application fee in the nation at . SENIOR YEAR COSTSBefore your student makes a decision, he or she might want to travel to campus. Day trips can be inexpensive but visiting colleges far from home can involve flights, hotel rooms, and a bigger food budget. After the admissions pour in, parents can expect to pay a retainer to secure a student’s spot at the college of their choice. That can be hundreds of dollars, in the case of SDSU. Other senior year expenses can include a cap and gown () and a yearbook (up to 0). Prom can be a financial burden with the average cost at about 0, according to Money.com. That trip to Disneyland for Grad Nite is also pricey. Tickets start at and don’t include food, transportation, hotels, and souvenirs. 4350

SAN DIEGO (KGTV) — The Filipino community in San Diego numbers around 200,000, second only to Latinos.This election the effort to get out the vote among that group has stepped up.Jo Ann Fields is among those getting out the word. She's been manning a phone bank nearly every day for the past few weeks. "It's important for us to get out the vote so we can grab the attention of our decision-makers and get things done," Fields said.Fields is the Government and Public Relations Director for the Asian Pacific Islander Initiative. The group does many things to support and advance its community, including civic engagement."We are the second largest ethnic group after Latinos we are the largest segment among Asian Pacific Islanders," says Fields.According to the San Diego County Registrar of Voters, more than 46,000 special language ballots have been requested in Filipino this year.Fields says there are several factors she thinks will encourage people to vote in record numbers, including having a Filipino candidate on the ballot, such as Todd Gloria, who is running for San Diego mayor."This is the first time someone from our community would be the leader of a city with 1 million-plus residents so that's really exciting," Fields said.The effort to get out the vote has been impacted by COVID-19, but the outreach is all done virtually this year."Phone banking is one way, text banking is another, virtual town hall like we will have Friday," Fields recalls.That town hall is designed to answer questions about how and when to vote. That's information Fields says is more important than ever this year. 1619

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