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SAN DIEGO (KGTV) - Some local Uber customers got a major case of sticker shock when they see just how much they were being charged for their rides.On Wednesday afternoon, Kelley Rowe and two others were trying to get from the airport to the convention center to get her Comic-Con badges. Rowe, who flew in from Wisconsin, clicked and approved an Uber ride for .08. Not long after, she got an alarming message. "I got a text from my credit card company asking if it was fraud. Uber tried to charge ,308 to my credit car," said Rowe.The pending charge on her credit card was 100 times the actual cost. "It was huge sticker shock. I'm sure I swore immediately," said Rowe.Her bank put a hold on the charge and the ride never happened. Her credit card was now suspended during a week she needed to use it. "I'm very lucky I had credit card attached and not a debit card," said Rowe. Others may not have been so lucky. Some customers tweeted the ride drained their accounts. According to the Washington Post, an unknown amount of riders in San Diego and Washington D.C. experienced what Uber calls a glitch from a 'known' issue.Uber called it a system error in a message sent to Rowe. The company saying the overcharges will be reversed, but Rowe says needs to be more forthcoming and apologize. "They should be explicit about what the problem was, the scope and what they're doing to prevent it in the future. An apology would demonstrate some form of accountability and remorse," said Rowe. 10news reached out to Uber to find out if the problem has been corrected for good, but have not gotten a response. Experts suggest riders not link debit cards with rideshare companies. 1688

SAN DIEGO (KGTV) — San Diego restaurants are taking extra precautions, and going out of their way to care for the most vulnerable neighbors during the stay at home order.Victor Lopez, owner of El Pollo Grill, said he's delivering free meals to seniors in need. "Today we're actually going to send 10 more right now," Lopez said. They've served about 90 customers in three days. When it comes to the bill, he's paying about 70 percent and donations are covering the rest.LISTINGS: Who is open for business in San Diego during stay-at-home order"We have the food, we have the resources, we have a little money left over so we're willing to take the hit," Lopez said. The hit right now is 30 percent, but Lopez said the 37 year old business is focused on community. Across town, D.Z. Akin's is also worried about their customers, "we try between every customer to sanitize ourselves, sanitize the pens, sanitize the counters." Son of the founders, Elan Akin, said he often sees an older crowd.Customers, like Philip McCabe, say they normally see more people. The lunch rush Wednesday mean about 7 people standing in the deli with lots of space in between. The dining room was closed with a sign on the chair.RELATED: San Diego hospitals start drives for personal protective equipmentMcCabe said he's been coming to the authentic Jewish deli for 25 years and always stops by when he's in the neighborhood.The delicatessen celebrates 40 years in business this year. It was founded by a couple who fell in love at an LA butcher shop.They've expanded their College Area business five times and enjoyed some famous diners, from Tony Gwynn, to Alex Trebek. Each celebrity has a picture on the wall.RELATED: Small business stimulus loans could be forgivableAkin is focused each day on keeping the doors open and the orders ready.Lopez feels like he's in a catch-22, if he keeps the doors open, he's exposing his employees to people potentially carrying the virus, but if he closes, he's letting the community down.Lopez said he's commissioned a plastic barrier to be installed Sunday to run from the ceiling to a few inches above the counter-top, to protect his employees and customers.RELATED: San Diego hospitals start drives for personal protective equipmentLopez is also collecting donations to sponsor 60 ICU nurses in San Diego hospitals, providing them with food every day. If you would like to help, contact him through the restaurant's Facebook Page.Both Lopez and Akin are running businesses their parents created out of love, hoping they can continue bringing joy and tasty food to their neighbors."What's been nicest to see is how everyone is being positive. They're looking at the opportunity to spend time with their families, to get things done around the house," Akin said smiling.Both restaurants hope to weather the storm. 2838

SAN DIEGO (KGTV) -- Seven patients from Rady Children’s Hospital took a break from their treatment and got in the water with Bottlenose dolphins.SeaWorld trainer Jorge Villa hosted the children for the experience. Villa holds a special place in his heart for Rady Children’s because he was treated there when he was diagnosed with Diabetes at the age of 12.For many of the children, it’s therapeutic and offers them a chance to forget about whatever health challenges they face and focus on being a kid.“It just brings you into the playful childishness that you have in your heart and in your mind,” said Juliana Abraham, 14. She’s been fighting a rare form of brain cancer.  Her mom says faith, prayer, and a positive attitude have helped Juliana persevere.Rady has been offering the dolphin interaction program to patients since 2008. It was first inspired by SeaWorld dolphin trainer and cancer survivor Joy Clausen-Soto.For more information on the program, contact Rady Children’s Hospital at 858-576-1700. 1038

SAN DIEGO (KGTV) — Singer Alicia Keys and her husband, rapper and music producer Swizz Beatz, are behind the purchase of a a -million mansion on the cliffs of La Jolla, according to the Wall Street Journal.The paper, citing sources familiar with the deal, say Keys and Beatz, whose real name is Kasseem Dean, bought the 10,600-square-foot home that is said to have inspired Tony Stark's Malibu home in the "Iron Man" film franchise. The home has also played a part in television spots, including one for Visa Black Card, WSJ reported.PHOTOS: See inside La Jolla's ultramodern 'Razor House'Dubbed "Razor House," the La Jolla mansion was originally placed on the market last summer for million. The home sits on a cliff sporting vast ocean views and features glass walls throughout the home. The property also boasts four bedrooms, a theater, a library, steam rooms, fireplace, and glass pool table.Razor House was constructed in 2007 by architect Wallace E. Cunningham and is regarded as a local architectural marvel. The home was listed by Laleh and Niloo Monshizadeh of Coldwell Banker Residential Brokerage in La Jolla.Keys is a 15-time Grammy winning singer-songwriter has has sold more than 60 million records. Dean has produced singles for artists such as Kanye West and Beyonce.City News Service contributed to this report. 1344

SAN DIEGO (KGTV) -- SeaWorld San Diego is making Halloween “Spooktacular” this year.Starting Oct. 2, park guests can don their favorite costumes and take part in physically distanced activities such as Cookie Decorating with Cookie Monster and Elmo, Pumpkin Scavenger Hunt, and the all-new Sesame Street Halloween Dance Party.And what would a Halloween celebration be without candy? Candy will be available for all guests and be delivered through special candy chute for safe trick-or-treating.The park’s Spooktacular event will be held Fridays, Saturdays, and Sundays through Nov. 1. As an added bonus, through Nov. 1, kids age 3-9 get into the park for free with one full-paid adult admission.Park officials said: “Annual Pass Members and Fun Card holders also receive FREE admission to Spooktacular and must make a reservation to visit the park. Guests are encouraged to purchase their date-specific tickets and make reservations soon because space is limited.”Park officials remind guests that strict health and safety measures are in place. The park's health and safety guidelines can be found at https://seaworld.com/san-diego/park-info/park-safety/.For additional detailed information on Spooktacular, including tickets and reservations, visit https://seaworld.com/san-diego/events/halloween-spooktacular. 1320