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SAN DIEGO (KGTV) — There is new frustration for San Diegans trying to cutback their spending amid coronavirus restrictions.Some companies are refusing to freeze automatic renewals despite being closed. That's leading to resentment as workers across the county face layoffs, furloughs and reduced hours. Amanda Sullivan, a mental health professional, says she's still being billed a month for her 24 Hour Fitness membership, despite the gym shuttered. 24 Hour Fitness promises instead to add the lost time to the end of her membership. "It feels like robbery," she said. "We're taking your money, you can't do anything about it, we're telling you this is what we're offering, we'll just tack on time at the end."Sullivan said her emails to 24 Hour Fitness have gone largely ignored, or she's received boilerplate responses. Meanwhile, 24 Hour Fitness has shuttered its call center. In a statement, the gym stood by its decision, noting it also made available its subscription app that includes exercise instruction."24 Hour Fitness is focused on the continued health and safety of our club members, team members and guests. With that in mind, we have made some difficult decisions to ensure our ability to provide services to our club members and sustain our business over the long term," the statement said.The coronavirus shutdowns have prompted a variety of responses from membership-based businesses.While 24 hour is billing as normal, other gyms, like CorePower, OrangeTheory and Chuze have frozen fees. LA Fitness will only keep billing if a club reopens in the San Diego market by April 1.The San Diego Zoo and SeaWorld say they will extend annual passes to make up for the lost time. Spokespeople for both parks say additional questions should be directed to customer service. Consumer attorney Frederick Schenk, of CaseyGerry, says each subscription contract is different but he says it's always worth a phone call to ask for a refund. "I'm finding that vendors are working with their customers to come to terms with this horrible dilemma," Schenk said. "We're all facing it, and we have to face it together. So if a vendor thinks that it's going to take advantage of its members it will find in the not-too-distant future it will have lost that member and many others."Michael Weiner, a consumer attorney with Slate Law Group, said it is difficult to analyze situations without seeing individual contracts, but in general a consumer would appear to be on strong legal footing if he or she is being billed for something they aren't getting. Weiner suggested reaching out to corporate, and posting on social media if things don't change. "If they were still rebuffed, there are multiple avenues to take, from hiring counsel to speak to the company on their behalf, to filing a complaint with the Consumer Financial Protection Bureau and the local San Diego Chamber of Commerce," Weiner said. Sullivan, who has the 24 Hour Membership, said her days as a member there are numbered. 2999

SAN DIEGO (KGTV) — This year, many will agree that the lights that routinely illuminate the holidays are needed more than ever. Year after year, a variety of San Diego County areas dress up their homes in spectacular Christmas light displays. Some homes go all-out, covering every inch of the property in lights. Some put together elaborate scenes bringing out the kids in us.FOR A COMPREHENSIVE LIST OF HOLIDAY LIGHTS IN SAN DIEGO COUNTY, VISIT OUR CONTENT PARTNERS AT SAN DIEGO FAMILY MAGAZINEWhatever the display's theme or skill level, it's a tradition that many have come to enjoy every year.(This year, many neighbors are asking the public to enjoy the lights from their cars and to avoid walking around neighborhoods or gathering due to the pandemic.)Here's where you can find some of the best lights throughout San Diego County this year:North CountyCarlsbad: The "Carlsbad Christmas House" lights up with flamingos and penguins, animated window displays, dancing with Santa, and the Land of Misfit Toys at 7607 Romeria Street. More info.Del Mar Fairgrounds: A magnificent display of lights and sounds will ring in the holidays at the Del Mar Fairgrounds this season, with Holidays in Your Car from Dec. 5 - Dec. 24, Dec. 26 - Dec. 30, and Jan. 2, 2021. More than one million LED lights, holograms, and projection mapping animated to holiday music will take over the fairgrounds for visitors to enjoy their own little sleigh ride, with some displays standing at over 40 feet high. More info.Rancho Bernardo: Homes lining the cul-de-sac of Tristania Pl. are dressed top to bottom with lights, spelling out "hope," "joy," and "Noel" across homes plus much more.Carmel Mountain: Homes in the Fairway Village area of Carmel Mountain will be decked out in lights! Check out the lights from Dec. 1 to Jan. 1 from dusk to 10:30 p.m. nightly. Vehicles are welcome to drive around and visitors are asked not to walk around the neighborhood. More info.Poway: "Candy Cane Lane" covers Hickory Ct., Hickory St., Butterwood Ct., and Rockrose Ct. in Poway, beginning the weekend after Thanksgiving until at least Jan. 1. More info.Rancho Penasquitos: "Christmas Card Lane" can be found on Oviedo St. off Black Mountain Rd. Homes create plywood "cards" with Christmas themes or cartoons and light displays from dusk until about 10 p.m. throughout December. More info.Scripps Ranch: "Merry-tage Court" can be found at Stonebridge Pkwy and Merritage Ct. covered in bright holiday themes throughout December from dusk until about 10 p.m. nightly.East CountyLakeside: Homes on Paseo Palmas Dr. can be seen dressed up in lights this season, as lights string together each home at "Tinsel Town." Visitors can see the displays from about 5 p.m. to 10 p.m. throughout December. More info.Santee: "Starlight Circle" or "Sunburst Santee" covers Tomel Ct. off Magnolia Ave. Residents have their own schedule for how long lights will be up, but visitors can usually catch them from about 5:30 p.m. to 10 p.m. More info.El Cajon: Homes on Pepper Dr. will be dressed up in festive holiday lights. The hilltop street becomes a neighborhood beacon every holiday season. More info.Lemon Grove: Lemon Grove's "Santa Claus Lane" can be found on Sheri Lane.Central San DiegoTierrasanta: Visit 5306 Belardo Dr. for a decked out light display and nightly beginning the Saturday after Thanksgiving. More info.Clairemont: Clairemont's "Clairemont Christmas Park" on Lana Dr. & Jamar Dr.SeaWorld San Diego: While SeaWorld San Diego is closed, the park's sky tower will light up like a Christmas tree throughout the month.Bankers Hill: "The Forward House" in Banker’s Hill is located at Ivy St. and 1st Ave. and has been a neighborhood holiday tradition for years. The house will be lit generally from 5 p.m. to 10 p.m. More info.South BayChula Vista: "Christmas Circle" is on Whitney St. and Mankato St. in Chula Vista. Homes along the streets will be lit up throughout December from dusk until about 10 p.m. each night.Chula Vista: Homes on Porch Swing Street deck out their properties in lights and string them across the street overhead throughout the month of December. 4153

SAN DIEGO (KGTV) -- There's your frozen dinners like Salisbury steak and meatloaf, and then there's frozen meals packaged by San Diego native Ashleigh Ferran that bring familiar flavors to your table from popular restaurants like Juniper Ivy, Galaxy Taco and Ranch 45."Instead of walking down grocery aisles and supporting other sources from the U.S., you're buying not just from local restaurants but they are all sourced locally and kitchens in San Diego restaurants. You're taking those dollars and putting it back into the local economy," Ferran said.The idea came when Ferran lost her job amid the pandemic. She took her skills in hospitality, customer service and food to create In Good Company, a frozen meal delivery service that helps restaurants while satisfying people's hunger."Chefs are able to pick a dish w great margins and they keep all profit for their business," said Ferran.And these aren't meals you'd find at the restaurant, they're off menu entrees created just for Ferran's business. Each one feeds about 2-3 people and comes in a reusable container they pick up once it's empty. "It's easy to see your trash pile up with to-go containers, so we're helping you lighten your load while doing something great for the planet," said Ferran.In Good Company provides good eats while giving a lifeline to restaurants who could certainly use all the help right now. "It's openness to collaborate, think about how we can support each other, stay safe and bring joy around the dinner table. That's what keeps me inspired and happy to share that with everyone else," said Ferran.You can purchase meals until Saturday, Dec. 12. Every month they'll work with a new set of local restaurants and chefs. 1720

SAN DIEGO (KGTV) -- The San Diego Blood Bank is asking for convalescent plasma donations from patients that have recovered from COVID-19. The plasma is used at local hospitals to help fight COVID-19. Although not a cure for the virus, the plasma has proved to be effective for some patients. The blood bank says they are running low on convalescent plasma because requests from hospitals have gone up. The process of donating takes a little more than an hour, including the check-in process. To donate plasma you must have had a positive COVID-19 test, recovered from the virus and be symptom free for 28 days. Donations are by appointment only. One plasma donation could help as many as 3 to 4 people fight the virus. If you'd like more information about donating, click here. 786

SAN DIEGO (KGTV) -- The Poway man at the center of a multimillion-dollar Ponzi scheme was sentenced Wednesday to 12 years in prison. Numerous victims spoke to Dougherty via video conferencing due to COVID-19 protocols.In a plea deal, Christopher Dougherty pleaded guilty to grand theft and securities fraud back in March. He also received a white-collar crime enhancement, according to the District Attorney’s office. Prosecutors say there were nearly 50 victims, many who were elderly.He originally faced more than 80 felony counts after his arrest in April 2019.Team 10 first spoke to several alleged victims of Dougherty early last year. They said he stole the money he was supposed to invest for them. Some of his victims met Dougherty through their jobs as educators while he worked as an investment advisor with various school districts.“The lessons we learned from you were beyond the academic acumen. They are about the dark side of life,” said victim Cheryl Biagi during victim impact statements Wednesday afternoon.Biagi said Dougherty not only took money from her, but also her niece and her 91-year-old mother who has since passed away.“We know you are guilty of so much more than securities fraud and grand theft, but we hope when you get out of prison, you make every effort to repay every dime to those people who believed in you,” Biagi said.Investigators said Dougherty offered victims investment opportunities in companies he owned, then used some of their funds for his personal expenses like home remodeling, travel, and college tuition.For the first time, Dougherty spoke about his crimes. He offered an apology that lasted roughly 17 seconds.“To everyone, I accept full responsibility for my actions. I want to sincerely apologize to you and your family members and I also want to let you know I did make a mistake and I will not do this in the future. I extremely apologize,” Dougherty said in court.It is an apology that falls short for many victims. Jerry and Diane Cole told Team 10 they lost more than .6 million in the scheme.“This wasn’t money that basically fell out of the sky to us. This was the product of 50 years of our married life together… of working, saving, putting away money,” Cole said.Cole said they have been able to survive, thanks to their children and close friends. They believe Dougherty has no remorse for his crimes.Although Dougherty is ordered to pay restitution, many victims are doubtful they will see their money again.Deputy District Attorney Michael Zachry called this case “extremely egregious.” Zachry said there was over million dollars taken in with million net loss to victims.“It’s more than just money. It’s really their entire lives,” Zachry said. 2731

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