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CHULA VISTA, Calif. (KGTV) - A South Bay mom says the dinner she ordered using a food delivery app never arrived, and the driver couldn't be tracked down."It was my second time using the app," said Melissa Stone.Last Sunday, when Stone's kids had a craving for burgers and fries, she signed into her Grubhub app and ordered an early dinner from Bull Chicks in Chula Vista. An hour passed, but there was no food."Went onto the app, checked the delivery status, and it said it was delivered," said Stone.Confused, she checked her front door but didn't see any deliveries. She called the restaurant. An employee told her her food had been picked up by the driver 15 minutes earlier. She asked for the driver's information and got a woman's name and number. Stone says she tried to contact the driver, but the number was disconnected."I'm upset and hangry at this point," said Stone.She says when complained to Grubhub, they didn't have any answers but gave her a refund."I think somebody was hungry, took my food and ate it," said Stone.Melissa posted the incident on Facebook and got several responses from local Grubhub customers with similar stories, including one involving a male driver who reportedly picked up the food but didn't deliver it."They never received their food," said Stone.And they may not be alone. According to a 2019 survey by US Foods, nearly 30% of drivers with food delivery apps, admit to snacking or stealing the food they're responsible for delivering. A Gruhhub spokesperson issued the following statement:"Our mission is to connect hungry diners with great, local restaurants. We always want our diners to have the best experience possible, and the vast majority of our 450,000 orders each day are completed without incident or complaints. But when things don’t go as planned, we appreciate hearing feedback and work hard to make it right.We looked into the two orders brought to our attention and found they are separate, isolated incidents. Both diners were helped by our customer care team and received refunds for the affected orders and promo codes for future orders. We did not find any evidence of misconduct by our drivers during either of the deliveries.Overall, we have zero tolerance for misconduct from our delivery partners, and we work to immediately resolve incidents. Our drivers sign a contract before partnering with us that makes it clear that misconduct is not permitted. As a matter of practice, we do extensive motor vehicle and criminal background checks before contracting with a driver, and we periodically re-run these checks while any driver is contracted with us." 2628

CHULA VISTA, Calif. (KGTV) - A Chula Vista mom says she was left holding the bag when her son's school wouldn't let her drop of her his lunch, which was needed for medical reasons.Adriana Escodbedo says the fruit, veggies, and turkey sandwich she packed for her 13-year-old son Danny on Thursday served a purpose. Early that morning, he was at the hospital getting an injection for a medical condition. Though he had some food afterward, his lunch period at Eastlake Middle School wasn't for another six hours."It's recommended they have something in their stomachs if they're getting injected with this medication," said Escobedo.RELATED: Parents concerned with short lunch times at San Diego Unified schoolsAfter Escobedo dropped him off at school, she discovered that Danny - for the first time ever - left his lunch in the car. Hours later, she went back to the school to drop it off and went to the main office."I let the two women in the office know that he took medication that day," said Escobedo.Escobedo say she wasn't allowed to drop off the lunch, but could set up an account in the cafeteria. Escobedo declined, as Danny has food sensitivities."As a mom, I just felt so frustrated. Are you kidding me? I can't give my son his lunch?" said Escobedo.RELATED: Sweetwater Unified families call for action to fix overcrowded cafeteriasEscobedo was determined to deliver her lunch. She checked her son out of the school, walked off campus, handed him the lunch, and then checked him back into the school.10News reached out to the Sweetwater Union High School District. A spokesperson says the policy is spelled out in the school handbook. The years-old policy came about because too many lunch drop-offs ended up sapping school resources and creating concerns about food spoilage. The district says there are exceptions - including medical reasons - but in this case, Escobedo didn't bring up the health issues, which she says is not true. She says staff should be trained to know the policy and any exceptions."As a mom you just want to do what's best for your child," said Escobedo.The district spokesperson tells 10News:"the front office staff will make an exception based on the situation and only on a limited basis ... the staff members who spoke with the parent said that they offered to call the student out of class so that they could give the student their lunch. The parent did not seem pleased with the responses she was being given and left. Had the parent asked for more clarification, or asked to speak with a school administrator, we could have very easily resolved this matter. Our staff also said that the parent made no mention of health/dietary issues, because again, this would have enabled staff to make an exception in this case.Nutrition is vital to student success which is why we offer a variety of options and all of them healthy and meet state nutritional guidelines. Even if a student does not have an active account, our school never deny a student a meal and the meals we provide would be the same as for a student with an active account ... If parents do have a medical/dietary concern, we ask that they let us know. A meeting with either the school nurse or one of our assistant principals establishes this and we can go forward in a positive way." 3297

CHULA VISTA, Calif. (KGTV) -- Wednesday, the City of Chula Vista filed a lawsuit against the Monsanto Company for chemical contamination.In the lawsuit filed by a law firm named Baron and Budd, the city says chemicals known as PCBs manufactured by Monsanto, now known as Bayer, have escaped into the city’s municipal stormwater system, leading the city to spend substantial amounts of money on cleanup.PCBs are known to cause a number of health issues in humans, such as cancer and damage to the immune system.RELATED: Jury awards 9 million in damages after man says he got terminal cancer from Monsanto's RoundupMonsanto was the sole manufacturer of the chemicals in the US between 1935 and 1979, when the chemicals were banned by the federal government.“Monsanto needs to stop playing games and accept responsibility for cleaning up the mess it’s made,” said Baron & Budd Shareholder, John Fiske. “Chula Vista is the latest city to recognize that PCB cleanup costs shouldn’t be passed on to its citizens, and I anticipate more cities and states will continue to follow suit.”RELATED: Bayer buys seed company Monsanto for billionThe chemicals were used numerous of commercial and industrial applications like paint, electric transformers, cable coatings, sealants and lubricants.Scientists say PCBs can’t be contained to their original applications so, when it rains, the chemicals escape into stormwater systems that wash into bodies of water, such as the bay.The law firm representing Chula Vista also represents San Diego, San Jose, Oakland, Berkley, Long Beach and several other cities in the Pacific Northwest in similar lawsuits. 1680

CHULA VISTA, Calif. (KGTV) – A 13-year-old boy was taken to the hospital after police said he was driving a SUV that rolled over at a Chula Vista rock quarry.Police said the incident happened at around 2 a.m. Wednesday in an area off Hard Rock Road, near Heritage Road.According to police, an SUV driven by the teen crashed through a gate at a rock quarry and then rolled over. Witnesses reported seeing several juveniles get out of the wreckage and run away from the scene.The 13-year-old driver remained with the SUV and was questioned by police before being transported to the hospital. It is unknown if the teen suffered any serious injuries.ABC 10News learned police launched a drone to search for the passengers but could not locate them.Police are trying to determine who owns the SUV, how the teen ended up behind the wheel, and if the vehicle was stolen. 871

CHULA VISTA, Calif. (KGTV) - Two girls were hit and injured by a pickup truck in Chula Vista Monday afternoon, officers said.The crash happened about 3:45 p.m. on East H Street at Terra Nova Drive, just east of Interstate 805. The location is near a shopping center with a Taco Bell and Jack in the Box, and Clear View Elementary School. Ambulances rushed the girls, who appeared to be teenagers, to Rady Children’s Hospital. They were both conscious, according to Chula Vista Police.The driver of the silver Toyota Tacoma who hit the girls stopped, police said. There was no immediate report that drugs or alcohol played a role in the crash.A witness told police the driver had the green light at the time of the crash.10News is monitoring breaking developments. 771

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