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A trendy shampoo making all sorts of promises has proven to be a real head-scratcher for both consumers and state investigators.Monat is mostly sold person-to-person through multi-level marketing.In 2018, 13 Investigates first broke the story of allegations of balding and scalp sores by some of its users.Lather, rinse, repeat: Monat is once again under the microscope, this time signing a compliance agreement and issuing refunds."I started noticing my hair was just falling out in handfuls," said Pam Benson of Moore, OK. She says her problems started after using Monat hair care products."I had also tried this on my daughter and my granddaughter. I tried the children's version on my granddaughter and her hair was falling out and my daughter's hair fell out."Benson says before Monat, "My hair was so thick that I couldn't put a ponytail holder around it twice." And after... "my hair got so thin I could put it around four or five times."When she complained to the company, she says a Monat rep told her, "It was detox. And they said your hair has to detox and get rid of all the build-up that's on your hair."That's just one of the claims the multi-level marketer is no longer allowed to make. In August, Monat signed an "Assurance of Voluntary Compliance" to resolve an investigation by the Attorney General in Florida, where Monat is headquartered. The attorney general's office launched its investigation into Monat's claims and business practices after a 13 investigation in March of 2018. The office was aware of more than 800 consumer complaints across the country."I had a very close friend who insisted that this was the best thing since sliced bread," said Las Vegas Realtor Lynne Bloomquist.She spent nearly 0 on Monat products in July 2018 but was able to get a refund after complaining to Monat that she had problems with her shampoo right away."My hair came out not feeling clean," Bloomquist said. She told them her hair lost its natural curl. And her scalp?"The biggest problem was the continuous itching," she said. Women across the country shared similar experiences in our initial investigation."I literally had almost a baseball size of hair in my hand. It's devastating," said Dana Sohovich, of San Diego in a 2018 interview."She's lost 3/4 of it. Her hair is breaking off," said Jessica Deetz, of Indianapolis, talking about her baby daughter. "I found massive amounts of hair--that were concerning--in her crib.""It was supposed to strengthen your hair," said Heather Fox, of Phoenix. "It was an expensive product and I thought it would help my hair, but instead, I'm devastated."The Florida agreement addresses those concerns. Attorney General Ashley Moody released this statement: "Consumers deserve full transparency and disclosure when purchasing products. Through our action, the company is permanently barred from making false or misleading statements in its marketing and sale of its beauty products, including with respect to its discount offers, and from making unsubstantiated claims regarding the supposed health benefits, safety, performance or efficacy of its products. I am also glad that my Consumer Protection Division secured refunds for consumers who relied on the company’s sales pitches and bought its products. I encourage any consumer who believes they were misled by the company and purchased a beauty product based upon the company’s untrue or unsubstantiated marketing and sales pitches to please contact my office—they may be eligible for a refund.” Consumers can contact our office by calling 1(866) 9NO-SCAM or file a complaint online at MyFloridaLegal.com.In the agreement, Monat says it has fully refunded ,000 to consumers so far, adding that it fully cooperated with the attorney general and presented "Thousands of pages of clinical studies that demonstrate (product) safety and efficacy... Acted reasonably and in good faith and conducted business fairly and honestly." The attorney general takes no position on those claims.In a new video supplied to the Attorney General as part of their ongoing compliance review, Monat Senior Vice President and Chief Legal Officer Tom Hoolihan talked about the agreement with executives and market partners earlier this month."You will hear that we can't claim we're vegan, we can't claim the benefits of our products. That's absolutely false," Hoolihan says. "We’ve got to make sure that the claims that we make are based on reliable and competent data. Are we vegan? Yes. Can we say that we’re gluten free? Yes. Can we say that we’re Leaping Bunny certified? Absolutely."Per the compliance agreement, Monat can't make any product claims that aren't supported by reliable, objective scientific evidence accepted by experts. The company must also preserve all data and documents about any clinical test or study, including who sponsored it. In signing the AVC, Monat didn't admit to any violations."You shouldn't be allowed to harm someone and say oh, I won't do it anymore. And then it be OK," said consumer Pam Benson. "Just because they didn't take accountability doesn't mean it didn't happen."There was no civil penalty, but Monat has to pay 0,000 to the A.G. to cover attorney's fees, investigative costs, and future enforcement."We had some issues, we took care of those issues, and going forward we’re going to make sure we don’t have those issues again. And it's all good," Hoolihan said in Monat's September Director Webinar. "I'm not worried about it. You shouldn't be worried about it. Ray (Urdaneta) and Stuart (MacMillan) aren't worried about it. It's boring legal stuff."Attorney Janet Varnell sees it differently. "This was a major investigation. And I don't believe for one minute that they should be taking it as lightly as they obviously are."Varnell represents plaintiffs in a pending class-action lawsuit against Monat that includes cases consolidated from across the country."We do not believe, and I do not believe as (the consumers') lawyer, that they (Monat) were operating on a sound scientific basis for making the types of claims they were making. This shampoo does not re-grow your hair! They can't prove that today and they couldn't prove it when they first started selling it."The lawsuit is separate from the Attorney General's action. Varnell sees both as consumer victories."The single most important thing that any Attorney General's office can do is get injunctive relief that stops bad practices. And that has definitely happened."On that September video call, Monat President Stuart MacMillan described some of the company's critics as "Haters.""Don't let the haters dictate to you what you can and cannot say," MacMillan tells the company's sales force. "Let that come from us."13 Investigates discovered something that came from them after signing the agreement with the Florida attorney general: In screenshots posted about a new sunscreen, Monat market partners claim Monat's Sun Veil SPF 30 is "Approved by the Skin Cancer Foundation." But in an email shared with 13 Investigates, the Skin Cancer Foundation said, "Monat has not submitted an application for Sun Veil SPF 30 and therefore it has not earned the Seal of Recommendation for being a safe and effective broad-spectrum sunscreen."We questioned Monat about that and they sent the following statement: "Some independent Market Partners may be getting a little ahead of themselves following our announcement of our forthcoming Sun Veil SPF 30 product. And, that’s our fault based on an announcement we made at a company event for our sales force two weeks ago. Indeed, we have submitted an application for a Seal of Recommendation from the Skin Cancer Foundation and as of Monday afternoon, September 21, 2020 the Foundation has notified us that our application has been approved. The product has not yet launched and is not yet available for sale. We are a proud member of the Skin Cancer Foundation Corporate Council. We remain in close touch with the Florida Attorney General’s Office to ensure we are in compliance with the Assurance of Voluntary Compliance that stemmed from matters related to our rapid growth in 2017 and 2018."The Florida attorney general is currently looking into the sunscreen claims. Per their agreement, for the next five years, Monat must allow the attorney general representatives access to any office, warehouse, retail location, or document storing facility to inspect and copy records and take sworn testimony. Monat must also quickly respond to customer complaints via a dedicated customer support number and email address.Click here to read the full agreement.Addendum to the court filingMonat sent the following expanded statement about the AVC: "We have been working closely with the Florida Attorney General’s office to address a number of matters related to customer relations and our rapid growth since 2017. We worked closely with the Florida Attorney General’s office to address a number of consumer complaints they received, providing thousands of pages of documentation and addressing each and every compliant. Some of the complaints also derived from overly aggressive marketing claims from some Market Partners. After a two-year process, we are pleased this matter has come to a close with no findings of wrongdoing. Our working relationship with the Florida AG’s office was productive and positive and they brought some important matters to light while empowering us to address them. We have clarified and more carefully addressed our marketing messages and our process for handling complaints to improve the customer experience. We grew incredibly fast in 2017 and 2018 – faster than we expected. We also grew faster than we were prepared for and as a result, we had some issues to address. We are confident, however, those issues around customer service, product returns, and clarity on our marketing messages have been resolved. We do not claim to be perfect, but over the last few years, we have worked hard to make great strides in building our corporate infrastructure: · We welcomed a new Vice President of Customer Care · Built out an enhanced customer service department · Started and then expanded our Compliance & Legal Department · As part of this compliance effort, we are now taking a more rigid approach to monitoring Market Partner messages and claims · We also welcomed a new Chief Science Officer Now, as we approach a billion dollars in sales with more than 2 million customers in 5 markets around the world, we continue to focus on manufacturing the safest and effective premium hair and skincare products. Each year we spend hundreds of thousands of dollars – over a million now in total -- to conduct thousands of tests to ensure our products are safe and effective. We continue to engage third-party scientific testing laboratories to validate the safety and effectiveness of our products. In each case the findings are conclusive -- our products are safe and effective for their intended purpose. Our company is stronger today because of our experience with the State of Florida and we look forward to a bright future for our employees, our Market Partners and our more than 2 million customers worldwide."Click here for more of our previous coverage.Click here for previous story about accusations of strong-arm legal tactics to silence critics. 11396

A Nevada Sheriff has taken to Facebook to apologize after leaving her gun in the bathroom of a casino.Nye County Sheriff Sharon Wehrly left her Glock .45 in a restroom toilet stall last week at Saddle West, a hotel, casino and RV Park in Pahrump.Casino General Manager Gregg Schatzman confirmed there was a weapon recovered last week in the bathroom by a porter who was cleaning. He said the porter turned it over to security, who then turned it over to him where it was locked up until the sheriff reclaimed it.Wehrly believes the incident happened last Tuesday or Wednesday but could not confirm which day she left her gun behind. She said she was only separated from her gun for about 10 minutes. She realized it was missing and went back to the restaurant where she'd been having lunch. She says she never left the building."It's a big responsibility to have a firearm and an even bigger responsibility to make sure it's kept in a safe environment all the time. However, people are human and mistakes happen," Wehrly said. "A gun is a tool, and we should always keep track of our tools. I was remiss in this case because I was on the phone dealing with an emergency. I was blessed that someone responsible found it."Schatzman added that there's always a concern when a weapon is left in a restroom. He said leaving a gun, especially a duty weapon, is very, very serious."There was a hole and fortunately we picked it up and so we're in good shape," Schatzman said.He emphasized his high regard for the Nye County Sheriff's Office and their quick response time whenever the casino needs them.Wehrly admitted that this is not the first time she's left her gun behind, though the others, she says, were in the distant past.She recalled a 1984 incident where she left her gun at the U.S. Department of Energy headquarters in Mercury and ended up working an entire shift without it. She also recalled an incident in the 1990s but said the gun wasn't left in a public facility. Schatzman said a California Highway Patrol officer left his gun and badge in the casino restaurant last year. 2183

A Texas jail guard suffered a heart attack two years ago, and if not for a group of inmates, he could have lost his life, WFAA-TV reported.Gary Grimm of Weatherford, Texas is thankful for those inmates who gave the now 52-year-old retired jail guard a second-chance at life."Instead of overtaking me and taking my gun, and killing me or taking a hostage and escaping, they looked at me as a human being," Grimm told WFAA. The inmates reportedly had to knock down a locked gate to get to Grimm after they realized he was having a medical emergency. The group of eight inmates were able to get the attention of others in the jail, who were able to help Grimm seek medical attention. Grimm never got the opportunity to personally thank the inmates as they were transferred to other institutions."I get emotional. If they wished harm for me, all they had to do was sit there and do nothing," Grimm told WFAA. Grimm said he treated inmates the way he would want to be treated. Perhaps, that is why they came to his aid when he needed it."I don't care if they're a drug user, hot check writer, or child molester. They're still a human being. I don't have to like what they did, but it's not my position to be the judge and jury," Grimm told the station. 1275

A police officer in Colorado is on leave after comments he made on Facebook that allegedly threaten violence in the wake of the presidential election, according to multiple reports.The police chief in the town of Platteville became aware of the officer’s comments Wednesday afternoon and the officer was immediately placed on leave, according to The Denver Post.The officer, identified in media reports as Jason Taft, posted the following comments on Facebook on Wednesday:“If for some reason we lose do we get to be little bitches and beat the hell out of the other party like they did,” Taft wrote in his post, which was still publicly visible Thursday afternoon. “Because they don’t believe in what we do. In fact in case we actually let Biden win. There will be far fewer results than this year because we’ll help them find God. Democrats you were scared of Trump now’s the true time to be afaird. We will do what you have done to our city’s and prevail p.s. please meet me at the battle grounds.”He followed up with a comment on his original post, saying “I’m ready to leave my job just so I can hurt these people that act like they know what real life is about. They are a bunch of time out in the corner billy people. They have no clue of the true rath thats coming. Dems you thought you made a scene or statement with BLM just wait this it will be fun!”Taft continued to post Wednesday night, according to the Denver Post, encouraging people who voted for Democratic candidate Joe Biden to unfriend him.Platteville has a population of about 2,700 people, located less than an hour north of Denver.Taft has been with the department since January 2018. 1666

A rare white tiger has mauled to death its keeper in a zoo in southern Japan, zoo official Takuro Nakazako told CNN.Police are investigating the incident after 40-year old Akira Furusho was found unconscious and covered in blood in the tiger enclosure at the Hirakawa Zoo, Kagoshima on Monday.The tiger named "Riku," one of four at the zoo, was tranquilized after the attack but was not put down because Furusho's family did not want it killed.White tigers are a genetic variant of the more common orange-and-black Bengal tiger but they have black stripes and white fur.The zoo was open as normal on Tuesday but the white tiger observation zone was restricted "as police continued to investigate the case," AFP reported.Riku, who was born at the zoo, is about 1.8 meters in length and weigh 374 pounds, AFP said. 820

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