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SAN DIEGO (KGTV) - Some local Uber customers got a major case of sticker shock when they see just how much they were being charged for their rides.On Wednesday afternoon, Kelley Rowe and two others were trying to get from the airport to the convention center to get her Comic-Con badges. Rowe, who flew in from Wisconsin, clicked and approved an Uber ride for .08. Not long after, she got an alarming message. "I got a text from my credit card company asking if it was fraud. Uber tried to charge ,308 to my credit car," said Rowe.The pending charge on her credit card was 100 times the actual cost. "It was huge sticker shock. I'm sure I swore immediately," said Rowe.Her bank put a hold on the charge and the ride never happened. Her credit card was now suspended during a week she needed to use it. "I'm very lucky I had credit card attached and not a debit card," said Rowe. Others may not have been so lucky. Some customers tweeted the ride drained their accounts. According to the Washington Post, an unknown amount of riders in San Diego and Washington D.C. experienced what Uber calls a glitch from a 'known' issue.Uber called it a system error in a message sent to Rowe. The company saying the overcharges will be reversed, but Rowe says needs to be more forthcoming and apologize. "They should be explicit about what the problem was, the scope and what they're doing to prevent it in the future. An apology would demonstrate some form of accountability and remorse," said Rowe. 10news reached out to Uber to find out if the problem has been corrected for good, but have not gotten a response. Experts suggest riders not link debit cards with rideshare companies. 1688

SAN DIEGO (KGTV) -- San Diego State University said Tuesday it plans to pause a majority of in-person instruction for the fall term.The university noted that the changes will begin the week of Thanksgiving.“Faculty offering in-person courses are encouraged to shift to virtual, preferably by Friday, Nov. 20. All faculty should convert to virtual instruction no later than Wednesday, Nov. 25,” the university said.The university also said that no in-person research by freshman, sophomores, or volunteers will be allowed for the remainder of the fall semester.The changes come as San Diego County enters the state’s purple tier. Also this week, California Governor Gavin Newsom announced that a majority of the state's counties would enter the purple tier, suffocating economic activity. As of Tuesday afternoon, the county experienced more than 700 new coronavirus cases. 880

SAN DIEGO (KGTV) -- San Diego security experts advise vigilance in the wake of the U.S. attack on Iran General Qassem Suleimani.Former Marine Pilot Ed Rush says Iran's options are limited when it comes to retaliation - but its two options appear to be a cyber attack or a terrorist attack. "We've protected ourselves pretty well at home here from terror," Rush said, noting he expects any attack to be abroad on a U.S. interest or embassy. San Diego Police say they have received no credible threat and have not increased patrols. RELATED: San Diego military bases tighten security amid rising tensions with IranStill, it's important to remain aware in San Diego, said aviation security expert Glen Winn. He noted San Diego is home to major military bases and is a magnet for tourism. Winn said visitors to attractions can expect more screeners when they go inside. "The most you can do is have people that are observing who is entering," Winn said. "Let's say somebody shows up in our kind of weather with a very heavy topcoat on or something like that - that's always an example used - why are you wearing a topcoat coming into the safari park and it's 75 degrees outside?" Winn also noted a wide range of agencies run frequent drills to prepare for any attack. RELATED: US, Iran relations reaching boiling point after airstrike that killed Iranian military leaderAs for cyber attacks, James Linlor, who has managed cyber security programs for the navy, said he expects the intensity and frequency of attempted attacks to increase. But he noted the U.S. is fending off cyber attacks almost constantly. "This is going on all the time," he said. "There are always other governments attempting to access infrastructure in the U.S."Linlor says the attacks are likely to target large scale systems, and not individuals. 1825

SAN DIEGO (KGTV) — Scripps Health in San Diego is inundated with calls from people who are worried that they might have the coronavirus.“Understandably, people are now getting upper respiratory infections and right away they're thinking is this COVID-19 so they're calling the line and we're giving them the help that they need,” says Dr. David Wetherhold.The hospital network's dedicated COVID-19 nurse line is reportedly peaking at 60 calls every 15 minutes, connecting patients to nurses for screenings. If a nurse believes that a phone call warrants a video call and the video call warrants actual testing, the nurse will assign the patient a time to park outside one of the cabanas now staged outside three of the Scripps Health clinics. The patient will then call in. “A single licensed provider will come out to your car [and] do an evaluation. They'll check your blood pressure. They'll check your temperature. They'll check your pulse and your oxygenation level and then they will obtain the COVID-19 sample which is a swab into the nose,” adds Wetherhold.Wetherhold says COVID-19 test results come back in two to four days. Positive patients will only need to return for treatment if their symptoms are unmanageable. He's also working vigorously on Scripps Health’s larger telehealth program. It was supposed to roll out over the next 18 months, but with COVID-19, it's been compressed into a few weeks. Wetherhold tells 10News that patients who are considered "at risk" are in desperate need of virtual care so that they can avoid any potential exposure to COVID-19. “The immunocompromised, transplant patients, heart failure patients or cancer patients. [They’re] going to be our initial focus [with] trying to get them the care they need remotely without bringing them out into the community," Wetherhold said.Scripps Health’s nurse line is 888-261-8431 and is staffed from 7 a.m. to 9 p.m., Monday through Friday, and from 8 a.m. to 5 p.m., Saturday and Sunday.The cabanas are located outside Scripps Clinic Torrey Pines, Scripps Clinic Rancho Bernardo and Scripps Coastal Medical Center Vista and are only available to patients directed there through the nurse line. 2189

SAN DIEGO (KGTV) - Some local Uber customers got a major case of sticker shock when they see just how much they were being charged for their rides.On Wednesday afternoon, Kelley Rowe and two others were trying to get from the airport to the convention center to get her Comic-Con badges. Rowe, who flew in from Wisconsin, clicked and approved an Uber ride for .08. Not long after, she got an alarming message. "I got a text from my credit card company asking if it was fraud. Uber tried to charge ,308 to my credit car," said Rowe.The pending charge on her credit card was 100 times the actual cost. "It was huge sticker shock. I'm sure I swore immediately," said Rowe.Her bank put a hold on the charge and the ride never happened. Her credit card was now suspended during a week she needed to use it. "I'm very lucky I had credit card attached and not a debit card," said Rowe. Others may not have been so lucky. Some customers tweeted the ride drained their accounts. According to the Washington Post, an unknown amount of riders in San Diego and Washington D.C. experienced what Uber calls a glitch from a 'known' issue.Uber called it a system error in a message sent to Rowe. The company saying the overcharges will be reversed, but Rowe says needs to be more forthcoming and apologize. "They should be explicit about what the problem was, the scope and what they're doing to prevent it in the future. An apology would demonstrate some form of accountability and remorse," said Rowe. 10news reached out to Uber to find out if the problem has been corrected for good, but have not gotten a response. Experts suggest riders not link debit cards with rideshare companies. 1688