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Trying to make a complaint against your student loan lender or servicer may feel like screaming into the void.In 2019, federal student aid customers made 44,155 complaints using the Federal Student Aid Feedback System, according to the most recent report of the Federal Student Aid Ombudsman. The most common complaints dealt with repaying loans.The Department of Education, in an email, said while all complaints will be reviewed and responded to, “we cannot guarantee a customer a specific result or change in their current situation.”Don’t let that stop you from voicing your concerns to the powers that be.Before you send off a fiery email, set reasonable expectations about the outcome — it may not be what you want. But it’s possible to get a result if you know the right steps to take.Start with your lender or servicerYou’ll see results fastest by contacting your private lender or 902

The Trump administration says most people with Medicare will have access to prescription plans next year that limit their copays for insulin to a maximum of a month. Tuesday's announcement comes as President Donald Trump returns to the issue of drug prices to woo older people whose votes will be critical to his reelection prospects. Insulin is used by millions of people with diabetes to keep their blood sugars within normal ranges. The administration helped insulin manufacturers and insurers reach a deal. Democrats including presidential candidate Joe Biden want to go much further and authorize Medicare to negotiate prices for all prescription drugs. 675

The U.S. Food and Drug Administration is warning dog owners of a possible link between certain dog food brands and a serious form of canine heart disease.The 169

The whistleblower's complaint about President Donald Trump's communications with Ukraine has been declassified and could be released as soon as Thursday morning, three sources told CNN late Wednesday night.The first two sources spoke to CNN after Rep. Chris Stewart, a Republican member of the House Intelligence Committee, 336

TV stations are frequently criticized for opting to break into regular programming in lieu of severe weather coverage. On Sunday, the NBC affiliate in Dallas opted to not break into a Cowboys game instead of interrupting the game to notify viewers of a possible tornado. It turns out that an EF-3 tornado was on the ground in Dallas, and some who were watching the football game were unaware of the twister. It took six minutes for the station to interrupt coverage of the game. Following the tornado, the station issued an apology:"During Sunday night's Dallas Cowboys game, we made a mistake by not immediately interrupting the football game with a Tornado Warning."Although our meteorologists were tracking thunderstorms across the area when the National Weather Service issued a Tornado Warning for Dallas County, we delayed breaking into programming for six minutes."Our meteorologists were also streaming live weather coverage throughout the evening on our site, NBCDFW.com. We also alerted the football audience to our weather livestream throughout the game."When it comes to dealing with severe weather, we know that seconds matter. We should have broken into football programming sooner. We apologize and want you to know that we’re doing everything in our power to make sure this does not happen again."We look forward to regaining the trust of anyone we may have disappointed."According to FCC rules, broadcasters must inform the public with both visual and audio format of emergencies, which include tornadoes. Although an on-screen graphic and an emergency alert tone satisfies this requirement, many stations opt to fulfill their requirement by breaking into regular programming. In April, Alabama meteorologist James Spann stated many residents are unable to locate their town on a map, making a graphic with no commentary useless. Spann says this is concerning during incidents of life-threatening weather.Spann expressed his frustration while on air on WMBA-TV in Birmingham. "During severe weather, what do we use? Maps," Spann explained on the air. "We have learned a large percentage of people in our state and in many states cannot find themselves on a map."If I were to give you a blank map with no labels, no highways, just county lines and state lines, could you draw a dot within 50 miles of your house? We've seen some studies which show about 85 percent of the population cannot."In May, Jamie Simpson, then a meteorologist in Dayton, Ohio, called out viewers on air for social media