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SAN DIEGO (KGTV) -- The City of San Diego says it is working to earn back the public's trust after thousands of families got hit with erroneously high water bills this year. But the problems appear to be persisting. Ed Kitrosser and his wife just got a bill for 3, more than double the usual for their home in Pacific Beach."We're on automatic sprinklers. Nothing has changed, the setting has not been changed for several years," said Kitrosser. RELATED: Inside San Diego: Audit shows City sent thousands of faulty water billsKitrosser is one of about a dozen residents in the P.B. and La Jolla area complaining about outrageously high water bills they received in September. Their concerns come after a city audit found that about 3,000 San Diegans got erroneous water bills, largely due to human error. Shawn Tobias, of La Jolla, is questioning a bill he received for more than ,800."You call the city and say 'I'm pretty sure you made a mistake on this' and they say 'no, no, this is what you used,' and then your heart drops," Tobias said. RELATED: San Diego man furious with city over ,000 water billThe city, meanwhile, says it is making progress on installing a series of reforms after the audit. That includes increased oversight on meter readers, addressing a backlog of meters that need repair, and improving communication with customers."We are now holding everyone accountable," said Johnnie Perkins, the city's deputy chief operating officer. "It's going to take some time, because this wasn't created overnight, but we're certainly going to improve it as fast as we can."The city says it is not charging late fees or turning the water off on anyone disputing a bill. RELATED: City launches app to help customers monitor water bills  1801

SAN DIEGO (KGTV) -- The holiday season may look different this year, but organizations around the county are making the most of the situation.Instead of large gatherings, many San Diego holiday favorites are going virtual while others adapt to the changes in unique ways.(NOTE: SOME EVENTS MAY BE CLOSED FOR A PORTION OF DECEMBER DUE TO CALIFORNIA'S NEW REGIONAL STAY-AT-HOME ORDER.)See the list below for more:Taste of December NightsThis year, Balboa Park’s famed December Nights will look a little different. Swapped for the usual hustle and bustle is Taste of December Nights. The event takes place from Friday, December 4 through Sunday, December 6 from 11 a.m. to 10 p.m. and will feature more than 20 food trucks and vendors. Organizers say all safety protocols by the county will be strictly enforced. This year, customers must remain in their cars and everyone must wear a mask. Click here for more information on the event.Lawrence Family Jewish Community Center Hanukkah CelebrationThis year, the center is hosting a socially distanced traveling Hanukkah celebration. "Hanukkah Happening Hits the Highway" is taking place on December 6 from 11 a.m. to 1 p.m. The center has two car routes planned throughout the county where families travel to three different places to find Jewish landmarks and symbols. While in the car, there will be Hanukkah stories, music, games, and trivia shared. The event is free, but you will need to pre-register. Click here for details on the event.Petco Park Holiday Trail and MarketThe market and trail will take guests through a socially distanced, one-way trail at Petco Park's Gallagher Square, featuring artisan shops, lighting displays, foods and drinks, and unique crafts and gifts.Vendors on the trail will feature seasonal gifts like ornaments, wooden figurines, oils and soaps, and many more stocking stuffers. Visitors will be able to enjoy cider or wine, and delicious bratwurst, shortbread, and other treats along the way.Menorah Lighting in Liberty StationIn partnership with the Chabads of Downtown San Diego and Pacific Beach, Liberty Station plans to host a public menorah lighting on December 10 at 5 p.m. in the Central Promenade.La Mesa's Holidays in the Village La Mesa's Holiday in the Village returns on Dec. 5 from 10 a.m. - 9 p.m. with a craft market, holiday music, a food court, and holiday photo stations. The free event will observe public health orders and precautions and temperature checks will be required to enter. Face coverings and social distancing will also be required.Del Mar Fairgrounds Holidays in Your CarA magnificent display of lights and sounds will ring in the holidays at the Del Mar Fairgrounds this season, with Holidays in Your Car from Dec. 5 - Dec. 24, Dec. 26 - Dec. 30, and Jan. 1 2.More than one million LED lights, holograms, and projection mapping animated to holiday music will take over the fairgrounds for visitors to enjoy their own little sleigh ride, with some displays standing at over 40 feet high.Little Italy Virtual Tree LightingDue to COVID-19, Little Italy will host a virtual tree lighting. Standing at 30-feet tall, the Christmas Tree in the center of Piazza della Famiglia will be lit on December 5 at 5:30 p.m.Old Globe's "How the Grinch Stole Christmas!" and tree lightingThe Old Globe's production of "Dr. Seuss’s How the Grinch Stole Christmas!" won't be taking the theater's stage this year, instead, coming to audiences on the radio and online. The free, audio-only production can be heard on 89.5 FM and can also be streamed on the KPBS website or mobile app, and on smart speakers on Nov. 26, Dec. 5, and Dec. 20 at 12 p.m.; and Dec. 24 at 6 p.m.The 15th annual Globe Christmas Tree Lighting Ceremony will take place virtually on Nov. 22 at 6 p.m. and can be viewed on the Globe's website or social media channels. The tree lighting ceremony will feature songs, videos, and special greetings from company members and The Grinch himself.Winter Wonderland at Hotel del CoronadoThe Hotel del Coronado is bringing holiday magic to the beach, with thousands of sparkling lights, magnificent Christmas trees, and a winter wonderland at The Del’s Windsor Lawn.The holiday fun will include pictures with Santa, a "Frostbite" bar trailer with holiday treats and drinks, and holiday crafts available for sale, including cookie decorating kits, ornaments, and more. Seas 'N' Greetings at Birch AquariumFrom Nov. 28 to Dec. 31, Birch Aquarium is bringing holiday fun to the coast with Seas ‘n’ Greetings. Visitors can enjoy an 18-foot-tall inflatable octopus, check out a rescued Loggerhead Sea Turtle, and visit an outdoor Tide Pool Plaza with juvenile Swell Sharks, Horn Sharks and Round Rays. 4714

SAN DIEGO (KGTV) -- The COVID-19 pandemic has brought uncertainty to school districts across the state. With health conditions changing daily, so does the look of your child's education in the fall.This week an announcement of 100% distance learning from the state's two largest school districts sent some parents into an immediate panic."I was very taken aback," said San Diego mom Leona Smith.How long will classes be virtual? At this point, there's not a clear-cut answer. Parents are left with a lot of questions about how virtual and hybrid programs will impact their kids' education and their family."What are the resources going to be? How is it going to be laid out? What is the time spent? Is it going to be more structured through the distance learning than I felt it had been?" Smith said.Los Angeles Unified and San Diego Unified school districts made their course public, while other districts are still determining what the first day of school will look like, and some already have students back on campus.Statewide, there is no one-size-fits-all answer, but there are requirements districts need to follow."Most parents don't know there is a minutes requirement for each day," said Kevin Gordon with Capitol Advisors Group. "There's actually an annual minutes requirement that we have to hit for kids, and then there's actually a minimum number of days per year that we have to hit – 180 days, generally, and 180 minutes, generally."Gordon said a school day requires a minimum of 180 minutes or three hours of education at lower grade levels and 240 minutes or four hours for high school students.Gordon said those are minimum time standards and most districts exceed that.Reporter Adam Racusin asked him about class sizes."While they are lower than they used to be, they aren't the 20 to 1 that we would like them to be. And in all the upper grades they are absolutely exceeding 30 to 1 in most California classrooms," Gordon said.Imagine the challenge for districts that are bringing students back onto campus while following social distancing guidelines."It's not about cutting class sizes in half, it's like cutting class sizes into thirds," Gordon said.Another area of concern surrounds students who may need more support and instruction than they can get through typical distance learning.In California, once a child is found eligible for special education, the family will participate in the process by attending an individualized education program or IEP. It's both a process and a written document."It becomes almost like a contract and it says here's what the school district is going to do for the student" said special education attorney Timothy Adams."Parents really need the school district to help them, especially in circumstances where the student has really complex needs and requires a variety of in-person, therapeutic services that are delivered usually through their IEP. We need the school districts to implement those services," he explained.Many parents will have to wait for answers, while districts work to make plans flexible enough to adapt to changing community conditions.We reached out to the California Department of Education about guidance for districts regarding hours of learning a day, class sizes, and special education and did not hear back. 3304

SAN DIEGO (KGTV) - The City of San Diego and the San Diego Housing Commission announced details about a planned purchase of two hotels to convert into permanent housing for the homeless.After a six-month search, city officials announced the purchase of the Residence Inns in Mission Valley and Kearny Mesa. The price tag: 6.5 million.Scott Marshall of the San Diego Housing Commission says the project draws upon city, county and state funds to turn hotel rooms into 332 affordable apartments for the homeless, many of them currently staying at the convention center as part of the program, Operation Shelter To Home."This is not temporary shelter. They are permanent homes that will provide them a path out of the shelter and off the streets," said Marshall.Marshall says of the 29 sites considered, the two Residence Inns stood out."They were operating as hotels and in good condition. They didn't require a lot of work for people to move in," said Marshall.Federal housing vouchers will help residents with part of the rent. They'll also receive a host of wraparound services."Things like health care, Life skills training and employment assistance to help them get back on their feet and to a more stabile life," said Marshall.The hotels turned apartments reside in commercial areas, with many other motels and hotels as neighbors. SDSU marketing professor Miro Copic says any issues at the sites could turn into pubic relations problems."Tourists and travel agents could see it as a negative, and it may turn away people from the area. The city has to manage this effectively. If it does so, it may not have much of an impact on nearby hotels," said Copic.If the city council approves the purchase in October, the apartments could be ready by December. 1768

SAN DIEGO (KGTV) -- The former Imperial Beach PTA president who’s accused of embezzling thousands of dollars has pleaded guilty. Kaitlyn Birchman was supposed to have a preliminary hearing Thursday morning, but she’d already pleaded guilty to forgery of a financial institute. She is set for sentencing on April 3. RELATED: Former Imperial Beach PTA president charged with embezzlementBirchman served as the PTA president at Imperial Beach Charter School from 2016 to 2018. During that time, prosecutors say she stole at least ,000 from school membership fees, book drives and holiday fairs. 603