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CARLSBAD (KGTV) -- A San Diego couple is missing their cruise over coronavirus concerns after they say the cruise company changed the itinerary without a refund.Lisa and Luis Revilla are cruise ship connoisserus. They've sailed through the Greek Islands and along the Italian coast. Their next trip was supposed to be through the Pacific Islands on the Norwegian Jade. But, due to coronavirus concerns that ship set sail without them. RELATED: Second case of coronavirus confirmed in San Diego County"I don’t need to go and risk my life," said Lisa Revilla. "We were sailing from Singapore and were being dropped off in Hong Kong. Hong Kong in the end closed their port."So, Norwegian changed the itinerary to leave Singapore, spend time at sea and head back to Singapore. It also wouldn't be your typical trip. "They were gonna implement certain temperature gauges, every time we got off and got back on from every port we were traveling to," said Revilla. RELATED: Mislabeled sample led to release of San Diego coronavirus patientBut to get over there they were planning on flying from LAX to Hong Kong, but American Airlines canceled their flights. So, they couldn't have taken the cruise even if they tried. "Basically I'm out almost ,000 from this voyage we were going to take," said Revilla. "What if we’re quarantined and I cant get back to my job I mean who’s going to pay for that?"Norwegain sent us this statement:“We always strive to do right by our guests while maintaining the business policies and practices we have in place to help us manage through situations just like this. It is because of the very nature of unexpected situations that we strongly recommend that guests obtain travel protection insurance. As a convenience to our guests, we offer a few travel protection plans at the time of booking, as well as during several follow-up communications. The plans allow for coverage in many situations. Some plans offer guests the opportunity to cancel for any reason. In addition, as is common in the travel and tourism industry, we have developed cancellation policies.They are communicated to our guests at time of booking and can be found on our website here: https://www.ncl.com/sites/default/files/Guest_Ticket_Contract_04-2017_2.pdfRevilla told 10News they were traveling with another couple who even purchased insurance through Norwegian and were told it wouldn't apply here. "We’ve been saving our money for a whole year and planning this whole trip. And it just didn’t happen," said Revilla. RELATED: Child returns to hospital after showing possible coronavirus symptomsRevilla was able to get the money from her flights refunded as well as a hotel they had booked in Hong Kong. 2716

Can Singapore Airlines do luxury better than its rivals?The Asian carrier on Thursday unveiled a new cabin design for its fleet of Airbus A380 superjumbo jets, featuring double beds, swivel chairs and personal wardrobes in private first-class staterooms.The new design includes six spacious suites that boast 32-inch flat-screen TVs, vanity counters and luxury leather furnishings. In business class, couples traveling together can drop the divider between seats to create a fully-reclining double bed in the center column.But a decade after it first introduced the A380 -- the world's largest passenger jet -- Singapore's own luxury standard has been leapfrogged by competitors in the Middle East like Dubai's Emirates Airline and Abu Dhabi's Etihad Airways.The Gulf carriers' first-class offerings include on-board showers, fold-away beds and sliding privacy doors. Etihad even boasts private butlers for high-flying guests on some routes."Singapore Airlines is clearly attempting to reestablish its leadership position at the front of the aircraft," said Greg Waldron, managing editor of aviation industry website FlightGlobal.Corrine Png, an analyst at research firm Crucial Perspective, agreed, saying Singapore needed the redesign because its current offering "looks tired now" and rivals have caught up. The airline said it's spending 0 million on the overhaul.The airline has struggled to compete with Emirates whose prices are generally cheaper.Waldron pointed out that Singapore's new design features fewer first-class suites than its most-crowded A380 did previously -- and also has more economy seats. That should reduce the carrier's costs per passenger by adding more seats it's likely to fill."While suites generate publicity and headlines, the ticket price is far beyond the reach of most passengers," he said.Png notes that Singapore has also focused on lighter and thinner materials in its new cabins in an effort to cut fuel costs.Singapore's big unveil comes after a bumpy period.In May, it reported a surprise quarterly loss in the face of strong competition from Gulf airlines. The prompted Singapore Airlines chief executive Goh Choon Phong to kick off a root-and-branch review of the business. The airline swung back to profit in its most recent quarter.It's not the only Asian carrier facing turbulence. Hong Kong's Cathay Pacific lost roughly 0 million in the first six months of its financial year as it tried to fend off growing pressure from mainland Chinese airlines.Singapore said it plans to roll out the redesign across its entire fleet of A380s. The carrier is due to receive the first of five new aircraft next month and will also retrofit the 14 A380s it already has in service by 2020.The airline was the first to fly the superjumbo a decade ago.The A380 has had a troubled commercial history, with Airbus cutting annual production from 30 aircraft to 12 starting next year -- and then just nine in 2019. Customers have instead generally preferred smaller twin-engine aircraft like Airbus' A350 and Boeing's 777 and 787. 3136

CARLSBAD, Calif. (KGTV) -- First responders in Carlsbad are prepared for any emergency, thanks to their state of the art training facility."This is how we become good," says Carlsbad Fire Captain Scott Tucker. "This is our hallowed ground where we get to spend all the time, make the mistakes here, so we don't make them out there."The Carlsbad Safety Training Center spans four acres. It includes a four-story live burn tower, a two-story home, and a main street replica. It also has two shooting ranges, classrooms, and computer simulation rooms.The parking lot can also be used for driving simulations and tests."It's realistic training," says Carlsbad Police Captain Peter Pascual. "The officers can utilize what they learn in the training environment, out in the field."The shooting ranges are adaptable, letting agencies set up different scenarios. They can even drive cars into the range. "It allows us to get in the right frame of mind in how to survive and solve these problems in the field," says Pascual. "We try to create scenarios that are realistic and functional for the success of the officers in the field.""It allows us to get a good foundation in training and build on stuff that we normally don't get to do," says Tucker.Facility Manager Jason Kennedy says the complex tries to stay as modern as possible, always adding more ways to train."We're always looking forward, cause training is so dynamic," says Kennedy. "We're trying to look forward at what things are emerging in the environment."The facility has become so popular, other state and federal agencies have rented the facility from Carlsbad for their own training events.This year, 28 different agencies from around California and the rest of the United States have booked time to train in Carlsbad. Hundreds have stopped by either for tours or training since it opened."It is movie-esque," says Tucker. "It's an amazing facility, and it is state of the art."To learn more about the facility, click here. 1993

CARLSBAD (CNS) -- A state appellate court panel reversed the molestation conviction Friday for a former Carlsbad military boarding school administrator who was tried twice on allegations that he molested a cadet at the Army and Navy Academy.Jeffrey Barton, 62, was convicted in 2017 of five felony counts of forcible oral copulation and one felony count of forcible sodomy for allegedly molesting a cadet beginning in 1999, when the alleged victim was 14 years old.Barton was sentenced to 48 years in state prison for the conviction.A three-justice panel from the Fourth District Court of Appeal agreed with Barton's contentions that the trial judge should not have dismissed one of the jurors during the trial.The panel ruled Friday that Barton's trial may very well have concluded differently had the juror not been excused, allegedly for refusing to deliberate with her fellow panelists.The justices wrote in their ruling that the other jurors appeared to disagree with Juror No. 12, but did not provide enough of a showing that she was actively stalling deliberations.The ruling indicates the juror did not appear to find the alleged victim credible."The trial court's error in discharging Juror No. 12 warrants reversal," the panel wrote. "She was the lone holdout juror who consistently held to her belief Barton was not guilty and, had she remained on the jury, it is reasonably probable the case would have ended in a mistrial, a more favorable result for Barton than conviction."The panel wrote that Barton was convicted "within hours" of the juror being discharged.The convictions came in Barton's second trial.In his first trial, almost two years before , a different jury deadlocked on the charges involving the alleged victim.Two other former Army and Navy Academy students testified in the first trial that they were molested by Barton, but the defendant was acquitted on those charges. 1908

CARLSBAD, California — A California says it lost thousands in a bank scam that started with a notice about fraudulent debit charges.Krystal, who did not want to share her last name, lives in Carlsbad with her husband and their dog, Otis. Her husband is in the Marines and was recently in dive school in Florida. During that time, he received a call from what they thought was a USAA representative.USAA is a financial institution that serves primarily military families.“They told him there were fraudulent charges on his debit card and if they weren’t from him, that they’ll cancel the card and give him a new one and it will be sent to him,” Krystal said.She said it was from a USAA phone number.“They sent him a code through via text and had him repeat it,” Krystal said. “You could tell it was from USAA because there are previous text messages from USAA from other times they sent us the code,” Krystal said.Krystal said the caller said they needed to give her husband a new pin number and asked for the current one. In hindsight, it was a red flag, but at the time, he was busy evacuating from Hurricane Michael. The call sounded legitimate, even using the same song USAA uses when her husband was put on hold.“They had his debit card number. They mentioned me as a second account holder,” Krystal said.Before they knew it, their checking account was drained of more than ,800.“[I was] very angry, very heartbroken. Panicking,” Krystal said.Stephen Cobb with cybersecurity firm ESET said technology to make phone numbers look like a different one is increasingly used by crooks."A phone today is just a computer endpoint on a network and as such, its identity can be spoofed,” Cobb said.Krystal’s fraud claim was first denied by USAA, but she kept calling the bank, determined to get answers.“I finally got a hold of somebody in the financial crime department. She was very apologetic [and] said this isn’t the first time she’s heard of this today,” Krystal said.Krystal said she found her debit card was used in multiple transactions on the East Coast. The scammer has not been found.She was finally able to get a refund but has since switched banks. Now if she gets a call from a financial institution, she asks for a call back number to make sure it is real.“It makes me really angry and really sick. I feel really sick to my stomach about it. It makes me think of people that are veterans. What if their money was taken away?” Krystal said.On its website, USAA said this cybercriminal activity is on the rise. It reminds customers that it will never ask for any personal login information. 2609