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A highly anticipated audit of the city's water-billing practices could be delayed. City Auditor Eduardo Luna made the comments Thursday at the city's first public hearing after hundreds of residents complained about mysteriously high water bills. "Some of the key billing data that we're looking for may be delayed, they're looking about providing that to us in about two months, which could potentially have an impact when we complete this audit," Luna said. The city's environment committee - which includes four City Council members - held the meeting in order to question public utilities officials over the water bills.San Diegans have complained for months about spiking bills - some more than ,000. They said the city water department met their concerns with indifference, ultimately leading some to get shut off notices."We sincerely apologize to all customers that have been affected by this situation," said City Public is Utilities Director Vic Bianes. Bianes said the department has added staff to work on resident concerns, is waiving fees for meter tests, and is having supervisors sign off on daily work. The department is also promising not to shut off water for anyone disputing a bil. "You have my word and that of my team that we're doing everything we can to correct this challenging situation," Bianes said.Councilmember Chris Cate said he was glad to see the changes being made."The initial response to these concerns was lackluster," he said. The department says it has refunded 641 bills so far, with the average about 0. Councilman Dave Alvarez, who chaired the meeting, said he's still lacking answers about what caused the spikes."Good news for the consumer," he said. "Not good news for understanding what's happening here."  1811

A Colorado family is reaching out to the public for help in treating their 15-year-old son’s rare and debilitating skin condition.For seven years, Jaiden Rogers has suffered from stiff skin syndrome, a disease that causes the skin to harden.“When they said it was stiff skin syndrome – I was like oh good it’s only that,” said Natalie, Jaiden’s mother. “But the doctor said, ‘oh no I don’t think you understand.’ They said his skin would turn to stone. Within a month, he was in a wheelchair. It spread so fast. Within just a few months, he was starting to get it everywhere.”The condition has caused his skin to gradually tighten and harden, spreading from his legs to his hips and then to his stomach and neck.It started as a growth behind his knee. Jaiden has since lost mobility. The syndrome is a painful one as the skin thickens, limiting joint mobility. The syndrome is sparked by a mutation change, and an exact treatment is unknown.With no cure for the disease, Rogers and his family are now banking on an experimental procedure to save his life.“Doctors in Ireland are working with doctors in London. This is very expensive,” Natalie said. “The whole treatment is .5 million, because they actually have to make something for him, because he is the only child. It’s our only hope, and we are running out of time.”Natalie says her son is “turning to stone,” leaving him unable to walk and sometimes giving him trouble breathing. He sees six doctors and takes chemotherapy drugs to slow the disease’s progression.Jaiden is being treated at Children's Hospital in Aurora, Colorado. He may be the only one in the world being treated for what has been tabbed stiff skin syndrome. Altogether, there have only been a few dozen documented cases of the disease.Today, Jaiden remains confined to a wheelchair and takes chemotherapy to slow the progression. However, the condition has since spread to his stomach, chest, and neck, making it difficult for him to breathe.The family has started a GoFundMe page to raise money for the experimental treatment. The fund’s .5 million goal includes 5,000 for a medical flight to Europe. 2142

A Christmas display that's a little too life-like has led to some panicked calls to 911.Chris Heerlein of Austin, Texas, recreated the famous scene of Clark Griswold hanging from the roof in the 1989 movie "National Lampoon's Christmas Vacation." For a week, a dummy has been hanging perilously from the side of his house, unable to reach a ladder that's fallen.The knock-off was a bit too good. Last week, a day after the installation, Alfred Norwood Jr. stopped his car, jumped out and ran to help the man hanging from the roof.The tense moment was captured on the Heerlein's Nest camera."Can you reach it? Can you reach it?" Norwood calls up to the man on the roof, as seen in the video. "Help!" he yells toward the street, turns away and runs back to call the police.When Heerlein found out what happened, he and his family tracked down the good Samaritan to let him know the dummy was fine and thanked him for his efforts."The thing was out there only one day, and Alfred was running to save this man's life. Alfred is a veteran and it was his instinct. He was the only one who jumped out and tried to help," Heerlein told CNN on Monday."He thought the guy might have been electrocuted by the lights ... but the dummy wasn't responding," Heerlein said.A police officer who came to the door after the mixup said police had received several calls about the Christmas display saying there was a man hanging from the roof.After the attempted Clark Griswold rescue, Heerlein said he put up a sign letting people know Griswold is fine."Clark G. is part of our Christmas display. Please don't call 911," reads the sign. "That so far has been sufficient," Heerlein said.The homeowner and the good Samaritan reunited on Monday, a week after the incident. Norwood was rewarded for his efforts.Norwood was the only person to stop and try to save the man, Heerlein said. Norwood served in the US Air Force and was assigned at the former Bergstrom Air Force Base, according to Heerlein."At the end of the day we were able to contact him and had him over to the house and thanked him for his service. And gave him a gift card," Heerlein said.Norwood is now subscribed to a chili of the month club. It's a fitting gift inspired by the movie: Griswold received a jelly of the month subscription as a Christmas bonus from his boss.When Heerlein first talked to the veteran on the phone, he asked if he needed anything. Norwood said he wanted to buy some groceries because he hardly had money to buy food. Heerlein gave him a 0 gift card for groceries when they met."Ultimately it's awesome that in this day and age there's a real quality human being out there," Heerlein said. "He's a hero in one sense. He was willing to jump out and run to the rescue and a lot of people didn't. It shows the true heart of the guy." 2826

A Florida man accused of groping a passenger on Southwest Airlines told an FBI agent after his arrest that the "President of the United States says it's OK to grab women by their private parts," according to a criminal complaint.Bruce Michael Alexander, 49, a Tampa resident, was in federal custody after being charged federally on Sunday with abusive sexual contact on a female passenger during a flight from Houston to Albuquerque, New Mexico, the complaint said.It's unclear if Alexander has an attorney.The charge carries a maximum penalty of two years in prison and a 0,000 fine.The woman was identified in court documents as "C.W." She told investigators she fell asleep after boarding Flight 5421 and 15 to 20 minutes into the flight, she "felt a movement on the right side of her sweater," the complaint said. 828

A magnitude 6.8 earthquake struck northwest of Canada's Vancouver Island late Sunday, according to the United States Geological Survey. It was one of a trio of earthquakes to occur in quick succession on the same fault line.The US Geological Survey said the preliminary 6.6-magnitude earthquake was 6.8 miles deep, about 135 miles southwest of Port Hardy, a town on the northeastern end of Vancouver Island. It occurred at 10:39 p.m. local time (1:39 a.m. Monday ET), according to the USGS.The 6.8-magnitude quake came about 35 minutes later and was centered about 12 miles closer to Port Hardy at a depth of about 6 miles, the USGS said.An aftershock, registering a magnitude of 6.5, followed about six minutes later, the USGS said.The USGS did not predict damage from the quakes,?forecasting they would be felt only lightly. There was no tsunami threat, the Pacific Tsunami Warning Center said.CNN meteorologist Robert Shackelford said the three earthquakes were all part of the same fault line. 1010

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