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Trying to avoid the grocery store these days?If you order through Instacart, you can have your groceries delivered right to your door from dozens of different supermarkets.However, some customers claim the people grabbing those groceries for you may be helping themselves as well.Terri Angel loves the convenience of Instacart grocery delivery from stores,, but she is getting concerned with mysterious charges that keep showing up on her bill."The other day, after I went back and reviewed the receipt, there was a pack of cigarettes on it," she said.Someone had billed her an extra ."It was a very expensive pack of cigarettes, a brand I haven't heard of, purchased and put on our list," she said. "So it was on our receipt and we did pay for it."Another day, she was billed for Red Bull energy drink."Just recently, on the 8th, a Red Bull was added at the end of the shopping cart," she said. "I guess they were thirsty and needed energy and decided to add on a Red Bull."She wonders how many others she's missed.Angel is executive director of a collection of group homes for the disabled, and orders groceries for them several times a week.It's those disabled clients, she says, who are being ripped off.Complaints increase as orders surgeA recent report in USA Today claims a growing number of customers accuse Instacart shoppers of stealing their groceries.Instacart's Facebook page has a number of complaints of similar mystery charges.It was pretty much inevitable that during a pandemic, with so many shoppers now ordering online and so many more people having to be hired to fulfill those orders, that we would see an increase in complaints.Instacart says orders have surged 300% this year, and it has hired tens of thousands of new shoppers to handle the load.It says each are thoroughly checked out before being hired, but says occasional errors and problems do happen. But It notes that "in these rare instances ... customers should contact Instacart care to have their order refunded."Terri Angel has one other piece of advice: Go over your receipt every time."Absolutely," she said. "Check your bill. Make sure you are checking every item on that receipt and that you received it."Instacart is an independent company, and is not owned by your local grocery store.Instacart, meantime, told us customers should reach out with any order or delivery problems (full statement below), so you don't waste your money.Full Instacart Statement"We’re seeing the highest customer demand in Instacart history and have more active shoppers on our platform today than ever before picking and delivering groceries for millions of consumers. As consumer demand continues to climb, our teams are working around the clock on a rapid response product roadmap to ensure that we can continue to safely and reliably serve those turning to Instacart as an essential service provider. We've recently started to roll out new “Missing Order” and “Missing Item” features that allow customers to make in-app reports and automatic refund requests in the rare instance that an order is delivered to the wrong address or doesn’t arrive, or an item is missing from the customer’s order. Instacart also has a 24/7 Care organization dedicated to customer and shopper support, as well as a robust Critical Response Team dedicated to immediate needs."________________________Don't Waste Your Money" is a registered trademark of Scripps Media, Inc. ("Scripps").Like" John Matarese Money on FacebookFollow John on Twitter (@JohnMatarese)For more consumer news and money saving advice, go to www.dontwasteyourmoney.com 3619

Online interaction with one another has gotten to the point where websites and apps are having to remind us how to act. The neighborhood app Nextdoor has gotten a reputation for sometimes strange posts that can prompt mean and off-color responses.There's a whole Twitter account dedicated to examples. Now, Nextdoor has rolled out a new feature to try and keep some civility online. It's called a "Kindness Reminder." If you try and post a response that's similar to one that's been flagged in the past, you'll get a reminder of the community guidelines and that they can change your response. But you can still post what you want. “One of the problems of the age we're living in is that people don't necessarily share a common understanding of what counts as civil interaction,” said Keith Bybee, a professor of law and political science at Syracuse University.Bybee says some people are strategically not civil or just plain rude in order to attract attention. You see it in politics and trolling behavior. But in the end, civility benefits everyone. “Civility is sort of the lubricant that makes social interaction possible,” Bybee said. “It allows us to live in a diverse, heterogeneous society but nonetheless coordinate our actions for common purposes, so it’s important to find a way to get along with strangers.”Ultimately, you have to care what the other person thinks of you to achieve civility. 1418

Some of the information released in this briefing may include images and language that will be disturbing to some people. Watch below:INDIANAPOLIS – A grand jury declined to indict an IMPD officer who shot and killed an Indianapolis man in early May."This has not been an easy task," Special Prosecutor Rosemary Khoury said. "It's been a very heavy burden. ... No one wins. No one wins here."The announcement about the decision came Tuesday afternoon, after some downtown Indianapolis businesses boarded up their windows in preparation for potential unrest in the city.Due to the legal processes of a grand jury, Khoury couldn't discuss a lot of the evidence in the case.Dreasjon Reed was shot following a police pursuit on May 6 on Indianapolis' north side. Reed was streaming live on Facebook as he led police on the chase. The stream continued when Reed exited his vehicle near 62nd Street and Michigan Road.IMPD says Reed tried to run and the responding officer, identified as Dejoure Mercer, deployed a taser, striking him. IMPD reports allege that after being struck with the taser, Reed fired a gun and Mercer returned fire, striking him multiple times.Family members have argued that evidence suggests that Reed did not point a weapon at officers, although that evidence has not been shared."I don’t believe there could have been another prosecutor assigned to this case who was as neutral as I am or as objective as I have been over the last five months," Khoury said. "I have truly kept an open mind about this process. I have tried to be as impartial as I possibly could."This article was written by Matt McKinney for WRTV. 1654

CLEVELAND — The family of a 75-year-old woman is fighting for more information after they say she received a letter from the Social Security Administration stating that she needed to repay nearly ,000. Teresa Licate of Stow, Ohio, is a two-time cancer survivor that suffers from a heart condition. She recently received a letter from Social Security, dated Oct. 17, 2018, that said she had been mistakenly overpaid ,796 and needed to pay that money back. Teresa's son, David, said she was in considerable distress when she received the letter. "Almost to tears. What am I going to do?” David Licate said of his mother's reaction. A trip to the Social Security offices in nearby Akron weren't of much help. David Licate claims an agent told him that she "didn't have any idea what the problem was." Since October, Social Security has withheld more than 0 a month from Licate's check. But David Licate said his mom's paperwork tells a different story. "We were able to go back and illustrate that they lost the data that the dollar amount was mistaken,” David Licate said. Beyond Social Security's mistake, the Licates are frustrated that Social Security couldn't see an issue coming with Licate's account. “The threshold for a flag to kind of check this out, to make sure this is accurate doesn't have to be ,000,” said David. “I would say a thousand dollars maybe." The Social Security Administration that it could not comment on Licate’s case until the appeals process is complete. "If a bank did this, they would be regulated out of business,” David Licate said. “They wouldn't be able to survive." The Licates also claim that Social Security promised it would send an emergency payment by Feb. 4, but they have not received anything as of Feb. 22. At least David Licate is there and able to help his mother."I feel sorry for seniors that do not have someone who can do that,” he said. “They're left out on their own." 1945

DENVER -- The community is rallying around a downtown shoeshiner whose business hasn’t been the same since the pandemic began.When the pandemic hit back in March, Downtown Denver started to look like a ghost town, but one man was still showing up for work every day."A shoeshiner is based on four categories: wisdom, knowledge, art and pride," Claude Thompson said. "I want my members to know I will always be there for them rain, snow, shine, it doesn’t matter."Thompson has been calling the 16th Street Mall his office for over two decades. Shining the shoes of tourists, locals, business people, and even mayors."If you are in the business world, your shoes and boots should represent your job; you go to work with a dirty shoe on, you are not going to close the deal," Thompson said.The fast-talking comedian is somewhat of a local celebrity in the area."I keep my shoes so waterproofed I believe they can walk on water," Thompson joked.He charges for shoes for boots and for a lifetime membership."He gives ya hell on your shoes," lifetime member Jason Kuzov said. "He’s funny and brightens up your day."Claude’s smile began to fade as people started to work from home. Some days he only gets one or two shines.REV Energy Services and several of Thompson's customers in the oil and gas industry started a GoFundMe to help."It will help Claude so he can keep paying his rent and buying food; we don’t know when the customers are going to come back for him," Kuzov said.You can help Claude by stopping by 16th and Welton for a shoeshine."I’m not in it for the money, I am in it to help save his sole," Thompson said. This story originally reported by Jessica Porter on TheDenverChannel.com. 1727