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SAN DIEGO (KGTV) — A Scripps Ranch woman who contacted Team 10 about problems with her Samsung refrigerator is now receiving a full refund after Team 10’s story aired.Stephanie Nivinskus bought her Samsung french door refrigerator in December 2014. It cost her nearly ,000. She said she had issues roughly six months after she bought it. "It's been a headache since the beginning," Nivinskus told Team 10 in September.The first problem was the ice maker does not function properly, according to Nivinskus."The ice just gathers and collects up there. It makes it so it doesn't work," Nivinskus said.She also has issues with the temperature of the refrigerator. The FDA says a safe temperature inside a refrigerator is 40 degrees or below. During the initial interview with Team 10, the thermometer inside of Nivinskus' refrigerator read about 56 degrees."Having spoiled food is a real problem," she said. RELATED: Samsung customers upset over broken ice makers and high temperatures on fridgesNivinskus said a Samsung representative called her after Team 10’s first story. Shortly after, a full refund for her refrigerator was processed.“Thank you so much for helping us because fighting by myself, I was getting a whole lot of nowhere,” Nivinskus said.Samsung is currently facing a class-action lawsuit regarding the broken ice makers. There are also more than 5,400 people in a Facebook group demanding a recall of Samsung refrigerators.In an email, a Samsung spokesperson told Team 10 in response to the initial story: "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. If a customer encounters any problem with their product or service, we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance."Nivinskus said she spoke to customer service before contacting Team 10. She is encouraging other customers dealing with similar problems not to give up. "Keep fighting,” she said. “They need to take responsibility for this and you need to get what you paid for." 2092

SAN DIEGO (KGTV) - An elderly woman died while she was with her family waiting to cross the border into San Diego Sunday afternoon, according to our reporting partner Televisa.Televisa reported it is unknown why the woman, who was in her late 80s, passed away.This comes as people on both sides of the border expressed frustration at incredibly long wait times."It's unfortunate because I think the policies that CBP puts in place, protocols, punish border crossers," Pedro Rios said. He said it took four hours to cross in Otay Mesa on Saturday.New protocols went into effect on Friday due to the pandemic. Customs and Border Protection planned on slowing down traffic, closing lanes and adding secondary inspections, aimed at delaying those traveling for non-essential reasons.In addition to San Diego, Tucson, Arizona, El Paso, and Laredo Texas have similar protocols in place.One woman waiting to cross into San Ysidro told Televisa, "Yes it is difficult, but no one wants to be here in Tijuana."Another woman said they were heading to the U.S. to visit friends and go to the beach. When Televisa asked if they thought that was essential travel, they replied in Spanish, "Yes, because we're tired and angry. If you're following the regulations, staying away from people, have your mask and disinfectant ... if you're following the protocol, you can."The restrictions on non-essential travel do not apply to anyone crossing the border for work, school, or medical treatment.The restrictions are set to continue through September 21.ABC 10News reached out to CBP for comment and will update this story when they respond. 1630

SAN DIEGO (KGTV) - An injured cyclist is searching for answers along with some items that disappeared after a possible hit-and-run crash Monday.Rick Cessinger started biking from Ocean Beach to his home in Mission Beach around 4 p.m. Monday after leaving the home of his friend, Janet Kelleher."He put his backpack and helmet on, and rides off," said Kelleher.The handyman biked down Catalina Boulevard. About a mile and a half away, there was a crash near the intersection of Catalina Boulevard and Tennyson Street, leaving Cessinger unconscious. A day later, Cessinger woke up in a hospital with six broken ribs, a fractured collarbone, a punctured lung, and little memory of what happened.A photo of the bike helmet reveals it was cracked in the back. Kelleher retired from a career in law enforcement."It seems to me he was hit from the back and ejected off the bike ... It's bad. It's disgraceful. How does someone hit someone and drive off?" said Kelleher.That question is just one of many. Here's another one: Was Cessinger also robbed? Paramedics left Cessinger a bag with his helmet and shoes. His backpack, containing his wallet and phone, is missing. Kelleher called police."They checked, and there was no property impounded associated with the report number," said Kelleher.A Gofundme campaign has been set up to help with Cessinger's expenses.Anyone with information on the case is asked to call San Diego Police at 619-531-2000. 1450

SAN DIEGO (KGTV) — After all these years, people still love coming to the San Diego Zoo to see the California condors.At one point in the 1980's, there were only 22 of them living outside captivity. The zoo began a major effort to save the species, getting them to reproduce and then releasing them across the state. It's worked. There are now more than 250 flying across the American West and Mexico.RELATED: How the wild parrots of San Diego arrived in America's Finest City"It's really good for us, actually, because they help to reduce all the bad things that cause our sicknesses and ill health. So it's pretty cool," says Maggie Stack, a San Diego State graduate student. Stack is part of a new SDSU team working with the San Diego Zoo to save the bird.As much success as the zoo has had with the condor program, new research shows that the condors in the wild are still under threat."The condors are still critically endangered, so there's still a long way for them to go until we can have a really self-sustaining population," Stack said.RELATED: New giraffe calf joins in the herd at San Diego Zoo exhibitA big reason for that is that the same pollutants that nearly killed the condor off so many years ago are still hurting them today. Stack's team is doing research suggesting that the condors are still dealing with lead poisoning and the chemical DDT, which was banned nearly 40 years ago."Those can cause egg shell thinning in condors," Stack added. "So we're seeing a significant amount of egg shell thinning in condors that live on the coast."A thinner shell means a greater chance of the egg being crushed, often accidentally by the parent condors trying to keep the egg safe.The researchers hope their work at SDSU can help solve the problem. 1768

SAN DIEGO (KGTV) — Albertsons LLC, Safeway Inc., and The Vons Companies, Inc. have agreed to pay at least 0,000 after an investigation by the state Department of Alcohol Beverage Control (ABC) over illegal business practices.The investigation stemmed from the grocery stores' "Monopoly" game promotion, in which customers received "Monopoly" coupons toward discounts and potentially prizes. ABC said the violations arose out of sales of alcohol included in the 2018 promotion.The "Monopoly" promotion was held at Albertsons stores, including Albertsons, Safeway, Vons, Pac N Save, and Pavilions locations.The promotion advertised certain beer brands by MillerCoors as part of the game. Customers received additional chances to win prizes if they purchased those brands, according to ABC."This particular violation gave these retailers a competitive advantage by offering consumers a gift or premium for purchasing alcoholic beverage products," ABC Director Jacob Appelsmith said in a release.ABC filed action against nearly 600 stores across California, accusing the companies of violation several regulations. The agency says the "California Alcoholic Beverage Control Act prohibits the giving away of premiums, gifts or free goods in connection with the sale or marketing of alcoholic beverages."The act prevents alcohol companies from engaging in anti-competitive behavior and gaining an unfair advantage.As part of the probe, the three companies agreed to pay 0,000 in fines, 0,000 due within 30 days and the remaining 0,000 stayed on the condition the companies violate the similar regulations over the next two years. 1643

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