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Trying to avoid the grocery store these days?If you order through Instacart, you can have your groceries delivered right to your door from dozens of different supermarkets.However, some customers claim the people grabbing those groceries for you may be helping themselves as well.Terri Angel loves the convenience of Instacart grocery delivery from stores,, but she is getting concerned with mysterious charges that keep showing up on her bill."The other day, after I went back and reviewed the receipt, there was a pack of cigarettes on it," she said.Someone had billed her an extra ."It was a very expensive pack of cigarettes, a brand I haven't heard of, purchased and put on our list," she said. "So it was on our receipt and we did pay for it."Another day, she was billed for Red Bull energy drink."Just recently, on the 8th, a Red Bull was added at the end of the shopping cart," she said. "I guess they were thirsty and needed energy and decided to add on a Red Bull."She wonders how many others she's missed.Angel is executive director of a collection of group homes for the disabled, and orders groceries for them several times a week.It's those disabled clients, she says, who are being ripped off.Complaints increase as orders surgeA recent report in USA Today claims a growing number of customers accuse Instacart shoppers of stealing their groceries.Instacart's Facebook page has a number of complaints of similar mystery charges.It was pretty much inevitable that during a pandemic, with so many shoppers now ordering online and so many more people having to be hired to fulfill those orders, that we would see an increase in complaints.Instacart says orders have surged 300% this year, and it has hired tens of thousands of new shoppers to handle the load.It says each are thoroughly checked out before being hired, but says occasional errors and problems do happen. But It notes that "in these rare instances ... customers should contact Instacart care to have their order refunded."Terri Angel has one other piece of advice: Go over your receipt every time."Absolutely," she said. "Check your bill. Make sure you are checking every item on that receipt and that you received it."Instacart is an independent company, and is not owned by your local grocery store.Instacart, meantime, told us customers should reach out with any order or delivery problems (full statement below), so you don't waste your money.Full Instacart Statement"We’re seeing the highest customer demand in Instacart history and have more active shoppers on our platform today than ever before picking and delivering groceries for millions of consumers. As consumer demand continues to climb, our teams are working around the clock on a rapid response product roadmap to ensure that we can continue to safely and reliably serve those turning to Instacart as an essential service provider. We've recently started to roll out new “Missing Order” and “Missing Item” features that allow customers to make in-app reports and automatic refund requests in the rare instance that an order is delivered to the wrong address or doesn’t arrive, or an item is missing from the customer’s order. Instacart also has a 24/7 Care organization dedicated to customer and shopper support, as well as a robust Critical Response Team dedicated to immediate needs."________________________Don't Waste Your Money" is a registered trademark of Scripps Media, Inc. ("Scripps").Like" John Matarese Money on FacebookFollow John on Twitter (@JohnMatarese)For more consumer news and money saving advice, go to www.dontwasteyourmoney.com 3619

Peak flu season is starting now, and doctors say to get ready for a potentially extended season. This year’s flu season has been rough, with the CDC reporting the flu is widespread in 24 states, with 19 states reporting high levels of flu activity. That's more than double the activity of the previous week. A total of 13 children have died so far this flu season. Doctors say it could get worse. “Flu activity has taken off our projection is that it's going to continue to increase, probably for the next few months,” says Dr. Andrew Walshak with Presbyterian/ St. Luke’s Medical Center. Dr. Walshak says he expects to see more flu cases around the country. “The graph of flu activity in our hospital is just increasing,” he explains. “It's just a slow upward, so we're only at the beginning of flu season right now.” Everyone is at risk: your family, friends, neighbors and co-workers. “It can really affect the lungs and affect our ability to get oxygen in our bodies, and that's what primarily the fatalities have been caused by his severe breathing problems,” he says. Dr. Walshak says it's not too late to get the flu shot. Vaccines protect against multiple flu strains. “So, just because one strain of flu is circulating in the community doesn't mean that another strain of flu won't circulate later in the flu season,” Dr. Walshak says. “So, I tell patients it's never too late to get your flu shot.” An estimated 80,000 people died during the 2017-2018 flu season, according to the CDC. 1513

CHICAGO, Ill. – November is Alzheimer Awareness Month. And with nearly six million Americans living with the disease, healthcare providers are looking for innovative ways to treat patients. One pilot program is putting caregivers inside the mind of Alzheimer’s patients. Using a virtual reality headset and console, Amelia Williams is immersing herself into the mind of a fictional dementia patient known as “Beatriz.” Williams is a research coordinator at 472

CA?ON CITY, Colo. – Thousands have come through the gates of the Colorado Territorial Correctional Facility. But what happens when they walk out? The prison has dozens of programs meant to help the inmates become valued members of society. One program – involving dogs – is called the Prison Trained K-9 Companion Program. Lawrence Trujillo and Zachery Montoya are master dog trainers. They've have been training dogs at the corrections center for five years. “We are with these dogs seven days a week, 24 hours a day,” Trujillo said. They teach the dogs how to follow commands, and how to be on their best behavior. It’s a very coveted job. “Some of these guys haven’t seen a dog in 20 years,” Montoya said. However, getting into the program isn’t easy. “In order to be considered they actually have to apply for the job. They have to meet certain criteria – they have to have a GED – because we’re required them to read information and process it. And they have to be on their best behavior documented for at least six months," K-9 supervisor Michele Wayland said. According to Wayland, it takes about a year to achieve a master handler certification. “We get a dog buddy, and we learn from a master trainer. We go through about 14 months of book work, we have tests in their monthly – hands on tests with the dogs as we progress as trainers – and we have to pass each one of those tests to become a master trainer,” Trujillo said. The guys say they gain more than just life skills. They're also helping families who haven’t been able to effectively train their dogs. “Coming to prison is not so fun, but being able to give something back is very rewarding,” Montoya said. Since the program was created in 2002, inmates have trained nearly 13,000 dogs. A majority of them come from private families who help fund the program through boarding and training fees. “There is no taxpayer dollar supporting this program, so we have to float our own boat,” Wayland said. The program has seen a lot of success the past couple decades. Wayland says Colorado was one of the first, if not the first state to start K-9 training at prisons. Now, they're all across the country. “There actually is a K-9 program in prisons in every state of the union,” Wayland said. The positive results of the program can be seen in the inmates who are hired. “I didn’t have a lot of skills before I came to prison, so this is something I could definitely I could take with me and do out there. There’s been many guys who have left and have been successful doing this one the streets,” Montoya said. Whether working at a shelter, a kennel, or starting their own training business, both Montoya and Trujillo say they’d love to continue working with dogs once they get out of prison. It's something that wouldn’t be possible without the help of dog owners“We would just like – probably as a team – to thank them for their support and appreciate the trust they have in us,” Trujillo said. 2973

Paycheck Protection Program funds helped keep more than 5 million American small businesses alive through the first half of 2020, but one woman has a warning for anyone applying for aid.Kelleye Thomas, who runs a home daycare, had to shut down for three months due to the pandemic.Her income dropped to zero during the shutdown, but like so many small business and independent workers, she was saved by the government's Paycheck Protection Program."I applied for that through the Small Business Administration, and I was granted a forgivable loan for ,500," she said.That lifeline turned into a financial nightmare because of where she deposited the funds. Before she could even begin using the money, she said, Fifth Third Bank locked her account pending a fraud investigation."The check was deposited, and a few days later I noticed there was a freeze on my account," she said.Panicked, she called the bank."They let me know I needed a business account to receive the funds from this loan," Thomas said.Risk of using your personal accountA lot of independent workers and small business owners use just one account for everything because it is so much easier.But doing that can be very risky if you are getting any sort of federal aid.Business Insider says PPP loans must be put into a separate account to prevent:Payroll errors.Accidental misuse.Questions from your bank.That's what happened here, where the bank's investigation locked her out from all her money.As a result, she was unable to pay some of her most essential bills."I couldn't pay my mortgage or buy food or pay my credit card bills," she said.So we contacted her bank, Fifth Third Bank, where spokeswoman Laura Trujillo told us: "We take potential fraud seriously and are diligent stewards of our customers' money."Because the bank found no fraud in this case, it unlocked Thomas' accounts after our inquiry.Now, she's warning others about mixing pandemic aid with personal funds."I have always had my daycare money deposited into my personal account, and no one ever said anything about it or said I needed to open up a business account," she said.Business Insider says there is one more reason to keep PPP money separate: Eventually having the loan forgiven. Getting forgiveness can be much tougher if all your funds are commingled.So keep tight records, so you don't waste your money._________________Don't Waste Your Money" is a registered trademark of Scripps Media, Inc. ("Scripps").Like" John Matarese Money on FacebookFollow John on Instagram @johnmataresemoneyFollow John on Twitter (@JohnMatarese)For more consumer news and money saving advice, go to www.dontwasteyourmoney.com 2682

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