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SAN DIEGO (KGTV) -- A La Jolla store in an upscale mall is facing scrutiny from customers who told Team 10 they were misled after buying hundreds—even thousands—of dollars worth of skin care products.Team 10 spoke to at least two customers who had similar complaints. When they tried to return unopened products, they said they were sold lies.Christianna Ortiz regrets walking into Gold Elements at the UTC mall on La Jolla Village Drive.“I’m honestly very embarrassed I fell for it,” Ortiz said.Last summer, she said Gold Elements employees encouraged her to purchase products, including a skin care regiment.“He wanted me to buy it for 0. I said yeah, that's not going to work. He said I'll tell you what, I'll throw in a facial and I was like, now that sounds interesting, but I don't want to come here alone. I'll throw in two facials,” Ortiz said the employee told her.When she went to her appointment, she said employees would not give her the facials she paid for.“I said, I want to return the stuff then and he said no return.I said I paid for something that was an outright lie,” Ortiz said.Ortiz said they never told her there was a no refund policy.She disputed the charge with her credit card and could not believe what happened next.“They sent me back the copy of my receipt along with another sheet of paper that listed the refund policy. I had never seen that sheet of paper, didn't exist!” Ortiz said.“You’re hustled,” said Sharon Garrow, another Gold Elements customer.Garrow spent nearly ,500 on products in September. She admits spending more than she should. When she tried to return the products the following morning—less than 24 hours later—she said she was not allowed to.She went to the store Saturday, where she said an employee told her there was nobody who could help her. She went again on Monday. “He [said] there’s no return on [these] products,” Garrow said.It was on her receipt, but like Ortiz, she signed on a computer and said the policy was not visible on the screen. She said nobody told her anything in person and there were no signs in the store that customers could see.A Team 10 investigative photojournalist also visited the store. He also did not see any return policies in the store.On the California Attorney General’s website, it says: “Stores that do not accept returns must clearly display their policy.”The California Civil code states that retail sellers shall display their policy “either on signs posted at each cash register and sales counter, at each public entrance, on tags attached to each item sold under that policy, or on the retail seller’s order form, if any.”Goods that cannot be resold due to “health considerations” are an exception. Both women said they never opened the Gold Elements boxes before trying to return the items.When Team 10 visited the store to get answers, there were no managers available to talk to us. An independent esthetician told Team 10 to contact a Gold Elements promoter. That person did not call back.Less than an hour later, a man who claimed he was the owner called Team 10 and said they always give the best help to customers and have not had problems with refunds. The man would not agree to an in-person interview, saying that he was not in town.He told Team 10 all future communication would be with his lawyer, but would not give his lawyer’s name.It was a different story on the Better Business Bureau website, where the store has an F rating. A 2017 class action lawsuit filed in Northern California against Gold Elements products and affiliated companies.Part of the complaint was that “complimentary facials” were not honored when customers tried to use them.““If I got taken, so many other people are probably getting taken. Somebody has to stop it,” Ortiz said.Team 10 discovered the La Jolla store could also be violating different state code.On Gold Elements’ wall is a price list for facials. The Board of Barbering and Cosmetology, under the California State Department of Consumer Affairs, said a business that charges for facials should have an establishment license.The store has no record of that license.The women have a warning for others.“It’s not like I’m a dummy,” Ortiz said. “Do what I usually do. Check reviews ahead of time.”The Attorney General’s office said if any customers have concerns about a return policy, or lack of one, you can file a complaint with their office. 4419

SAN DIEGO (KGTV) - A new study looks at the number of drunk driving arrests in cities since ridesharing apps were created.San Diego was included in Moll Law Group study, which found DUI arrests fell 32 percent since Uber launched in June 2012. Lyft launched in San Diego the following year.  In an email to 10News last summer, SDPD Officer Mark McCullough credited the decrease in DUI arrests to the department's education and enforcement, as well as alternative transportation options. 509

SAN DIEGO (KGTV) - A La Jolla High School student was arrested Friday for threatening a school shooting this week.San Diego Police were made aware of a social media threat Thursday, however, police said the 15-year-old student made the threat Wednesday "to conduct a shooting at the school."The student was contacted Friday, SDPD said. Police searched the student's home but did not find any firearms. Police did not say if they believed the threat to be credible, but that it warranted investigation.Police said the student has been placed in Juvenile Hall."This is absolutely an example of how ‘See something, Say something’ is supposed to work," said SDPD Chief Michael Marquez. "Students warned administrators a threat had been made, and school leaders notified all parents of this report. Multiple parents then spoke with their students and uncovered potential evidence of a threat. In the end, it was this evidence which allowed police to take swift action this morning."Police said the student was already serving a suspension for a separate incident. San Diego Unified School District or La Jolla High has not released why the student was suspended.RELATED: Olympian High threat is the latest in a series of threats against San Diego CountyLa Jolla High officials said students who missed any class time as a result of concerns of the threat would have the opportunity to make up class work.La Jolla is the latest school to be investigated for a threat after authorities investigated a reported threat to Olympian High School Thursday.The schools are the latest in a string of school threat investigations in San Diego County since the Parkland, Fla., shooting on Feb. 14.RELATED STORIES: 1724

SAN DIEGO (KGTV) - A local non-profit organization named "Promises2Kids" is helping children who are in San Diego's foster care system receive some of the structure and support that may be lacking due to the challenges of their home life."Having extra support and some stability is something I'm really grateful for because there's been so many times in my life when that's been absent," said Tiffani Hamilton, who has participated in the program for several years.Promises2Kids provides economic, educational, and emotional assistance, from purchasing school supplies and other items, to tutoring, to helping teenage children prepare and go through the college application process. They also provide mentors, who often form lifelong relationships with the students they guide.Hamilton's story is not unusual. She and her five siblings were raised by a single mother, who struggled with addiction and abusive relationships until her death. Hamilton was separated from her siblings when she entered the foster care system, bouncing from home to home. She credits Promises2Kids for helping give her the assistance and support she needed to achieve her goal of going to college."It's given me an experience that I never thought I would have. It's definitely shaped me into who I'm becoming. And I really like that person," Hamilton said.She is now a senior at San Diego State and will be graduating in May.For those interested in contributing or volunteering, you can visit their website at promises2kids.org. 1514

SAN DIEGO (KGTV) - A local truck owner is making an emotional plea for the return of one of his late father's prized possessions.The empty space that greeted Brad Mouw in front of his San Carlos home on Ballinger Avenue hit him with a flood of emotions Thursday morning."Hurt, violated, and angry," said Mouw.His 2008 Dodge Dakota pickup was gone.MAP: Track crime happening in your neighborhood"My heart was broken. That truck belonged to my dad. He loved his truck. He drove it to work every day," said Mouw, choking back tears.Mouw says the truck is something his dad Marvin held close to his heart, even as he battled dementia.   Marvin Mouw passed away in 2016 in Iowa. His beloved truck was eventually driven to San Diego."I got to see my dad every day.  Pretty much think about my father every day I get into my truck," said Mouw.On Thursday, those precious moments disappeared before his eyes, as he watched his surveillance video. It showed a man with a backpack trying to open the door to another of his vehicles. before walking to the truck and opening the door, which may have been unlocked.    RELATED: Chula Vista family wakes up to truck missing tires and rimsNot long after, the truck is driven off."I just want my truck back," said Mouw.The license plate of the maroon Dodge Dakota reads "MIGHTYS." "Mighty" was his late father's nickname.If you have any information on the case, call Crime Stoppers at 888-580-8477. 1465

来源：资阳报