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and even fraud. The Better Business Bureau says very few platforms fully vet online reviews. It believes at least half of the online reviews out there aren't real. Yet, many of our businesses rely on these reviews to bring in new customers, but fraudsters have learned a bad review is a blemish they can try to use against them. “It was a similar number that kept calling and calling and I thought wow. Then I listened to it and I was kind of taken by surprise," said Margie Keener is a real estate agent in Woodland Park, Colorado.She says someone called her claiming to be a representative of Google. "They were asking for money to take down Google reviews,” said Keener. She didn't think much about it until she looked at her Google review page and discovered a bad review, a review she claims is false. She says at the time the review was posted, she was recovering from surgery and wasn't working much. She noticed the same profile that left her a bad review also left 12 other bad reviews against other area businesses the same day.“So they had done 12 reviews between Florrissant and Colorado Springs and they had hit apartment complexes, they had hit a doctor, they did a construction business, multiple real estate businesses, and pretty much they sometimes just repeated the same review," said Keener. The person on the phone call recording asked Keener to pay ,000 to have the negative review removed. "I’m thinking oh my goodness. That’s a serious scam. That is a lot of money and what are these people going to do?," Keener said.Instead of contacting the number left on her voicemail, Keener reached out to Google directly and was sent to a customer support page. She flagged the comment which Google says can take several days to be evaluated. Her only other option... "You have to get an attorney and a judge issue a court order to take it down,” said Keener. The Better Business Bureau of Southern Colorado says both consumers and small businesses complain about the prevalence of phony online reviews.“One of the statistics that we have is 61% of reviews on Amazon are fake. So, again that's more than half and I think it's pretty safe to say through any platform probably at least 50% of reviews are fake,” said Adah Rodriguez spokesperson for the BBB of Southern Colorado. Consumer protection experts say unfortunately Keener's experience isn't unique, but praised Keener's decision not to do business with anyone demanding money to remove online reviews. "Knowing that more than half of reviews are fake it's hard to know where they're coming from so unfortunately I'm not surprised by it," said Rodriguez. ”Obviously if these fraudsters or these individuals get what they're requesting they're going to continue to do it."After months of reaching out to Google through emails keener says google finally removed the bad review from her page.If you have an issue with a Google review 2912

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due to engine failure on Monday.The plane made a safe emergency landing in Raleigh, North Carolina about an hour into the flight from Atlanta to Baltimore."The Captain came on the loudspeaker and said that we had lost an engine and that they were making preparations to have an emergency landing," passenger Jose Bahamonde-Gonzalez said.Avery Porch was sitting next to her boyfriend Tyler Kreuger in the emergency seat."After we heard the boom we just saw all this smoke come up into the cabin, and that's when we really started freaking out," Porch said. "It started slowing down a bit the air cut off."People were frantic--preparing to open the door at a moment's notice to try and escape."I was about to the first person to jump off and I was like, 'oh my gosh,'" Porch said. "This is a 30-something pound door. I'm going to have to throw it in the seat and jump off and actually help people out."Panicked people started to fear the worst."I pulled out my phone, and I know I didn't have service," Kreuger said. "I just texted my mom 'I love you', I texted my dad 'I love you.'""I had a weird, eerie sense of calm over me, like I almost knew that they were going to take care of it, and they did," Porch said. "I don't think I'd be timid getting on a plane again being reassured that they handled it the way they did."Delta released a statement apologizing for the inconvenience and passengers said they were given a food voucher while they waited to leave Raleigh."Delta needs to retire those MD-80's, they are too old," said Bahamonde-Gonzalez.The flight was originally supposed to land in Baltimore around 2 p.m. local time, but the passenger didn't reach their destination until around 8:30 p.m.This story was originally published by Eddie Kadhim on 1763

— a part of the Evangelical Lutheran Church in America (ELCA)."Why would they want a transgender Latina in the ELCA?" Garcia said.Garcia's gender transition began when she was 43 years old. Before then, she said she had already left the Catholic church for years."And a big part of it was because I was angry at God for not fixing me," Garcia said. "I never felt comfortable in my own skin, and I prayed to God to make me the person that I was supposed to be, and it never happened."Garcia found the Evangelical Lutheran Church of America before they decided to allow transgender people and people in same-sex relationships to become pastors.She said she was able to walk into the church and feel loved and accepted from the beginning. However, not everyone was welcoming."I got accosted in the hallways and got the finger face, 'You're just breaking up the church, you and your evil agenda.' And I would just shake my head and say, 'No,' " she said.After taking part in her first service as pastor, she said she wants to continue breaking barriers for others to follow her steps.She said hateful words will not stop her journey."I do have a bullseye on my back, and I've known that for years, so if they want to stop me, they've got to kill me," she said.This story was originally published by 1296

on Facebook as their driver was seen speeding through the streets of Richmond.John Murray and Tameka Swann said they were picked up from their home just before 8 p.m. Monday for a night out on the town.But shortly after pulling away, they said someone rear-ended their Uber.“Our Uber attempted to pull over so that they exchange information, but the car didn’t stop behind us. They went around us and sped off, and that’s when our Uber sped off behind him,” Swann said.Murray began to stream their trip on Facebook Live from the backseat.“Nobody would’ve known that would’ve happened if I didn’t get that on camera,” he said.The video showed the Uber driver call 911 and hand his cell phone to Swann. The couple pleaded for the driver to stop as he sped through stoplights and stop signs.Video shows that the 911 dispatcher demanded the driver stop.“The driver won’t let us out. He’s trying to catch the guy because he hit us,” Swann told the dispatcher.The Uber driver then pulled onto West Broad Street and raced through several more red lights, according to the video.Then, the couple said an SUV crashed into the side of their car at West Broad Street and Arthur Ashe Boulevard. The video showed the driver continuing to speed away, narrowly missing a bicyclist.“I feel like he had tunnel vision. I feel like he didn’t focus on anything else,” Swann said.The driver eventually stopped at West Marshall Street and Hermitage Road, where they met an officer.“That was the scariest moment of my life,” Swann said. “I have never been that scared in my life. It was a nightmare.”“Richmond Police detectives are investigating a hit and run incident that happened around 8:15 p.m. last night near Arthur Ashe Boulevard and West Broad Street,” a Richmond Police spokesperson said. “We ask that anyone with information about the incident to call Hit and Run Detective G. Drago at 804-646-1369.”The couple said they went to the hospital following the accident, but suffered only minor bruises.A spokesperson with Uber said they are also investigating the ride.“This driver’s behavior is concerning, and we have removed his access to the app pending investigation,” an Uber spokeswoman said.This story was originally published by Brendan King on 2241