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(SAN DIEGO) KGTV -- A Scripps Ranch woman is demanding action for a problem with her Samsung refrigerator that she says has gone on too long.Stephanie Nivinskus bought her Samsung french door refrigerator in December 2014. It cost her nearly ,000. She said she had issues roughly six months after she bought it. "It's been a headache since the beginning," Nivinskus said. The first problem was the ice maker does not function properly, according to Nivinskus. "The ice just gathers and collects up there. It makes it so it doesn't work," Nivinskus said. She also has issues with the temperature of the refrigerator. The FDA says a safe temperature inside a refrigerator is 40 degrees or below. During the interview with Team 10, the thermometer inside of Nivinskus' refrigerator read about 56 degrees. "Having spoiled food is a real problem," she said. Because of that, she doesn't keep much food in her Samsung refrigerator, opting instead to keep her food in an old refrigerator from a different company they bought from a neighbor.She said the water dispenser and the freezer works, but that is about it. She has paid for a couple repairmen to come out over the years, but Nivinskus said the second person who came would not work on the refrigerator. "He said there's been so many complaints that they've gotten and that it's not fixable," she said. When she discovered there were other customers dealing with the same problem, she contacted Samsung. They offered her a partial refund with conditions. Nivinskus said she was told by a Samsung representative she had to physically cut the refrigerator's cord, remove the stickers inside the refrigerator, and sign a waiver that said she would take no further action against Samsung. Even after that, she said the refund would be "pending approval" from Samsung. "It's not a guarantee," she said. Samsung is currently facing a class-action lawsuit regarding the broken ice makers. Attorney Jonathan Shub, a partner with Kohn Swift & Graf, said between 4 to 5,000 customers have reached out to their firm regarding the lawsuit."The number of inquiries that I have received in this case reaches levels that I have not seen previously," Shub said. There are currently more than 4,000 people in a Facebook group demanding a recall of Samsung refrigerators. In an email, a Samsung spokesperson told Team 10: "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. If a customer encounters any problem with their product or service, we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance."Nivinskus says she has already reached out to customer service. "I want them to recall to recall the problematic refrigerator and refund everyone that owns one," she said. Team 10 asked what would it take to issue a recall, but Samsung did not answer that question. "It's more about, you owe it to the public. You're a huge brand. This is not acceptable," Nivinskus said.The lawsuit regarding the ice makers failed in mediation, according to Shub, so litigation continues. 3139

(KGTV) -- While COVID-19 has taken the lives of thousands across the country, one couple has come up with a way for their memories to live on. Rebecca Heiss and Dermot Jevens, from South Carolina, came up with the idea to create a site to honor those who lost their battles to the virus. “This is going to be an entire community built memorial,” says Jevens.“It was frustrating and sad and scary, and realizing that these were people,” says Heiss. “They weren’t just numbers.”“Mourning America” launched in late March. So far, there are 4,500 names posted. The couple has received nearly 100 submissions from families all over the U.S., with the picture and story of their loved one. The couple says some families haven’t been able to give their loved ones a proper memorial. “This lady’s mom passed away in a nursing home. She wasn’t able to be there with her,” says Jevens. “She wasn’t able to go to the funeral. You can feel that pain and almost that release as she was writing and sending in the story.”The couple has not received any submissions from San Diego yet, but they say their mission is to honor each person who has passed from the virus. If you have a loved one or friend who lost their battle with the virus, the couple encourages you to submit their story and photo to the “Mourning America” site. 1323

(KGTV) - Are people really cleaning out store shelves of toilet paper in Taiwan?Yes.The short fiber used to make the soft toilet paper preferred in Taiwan is in short supply.So customers have been making a run on it, anticipating up to a 30% price hike. 266

(KGTV) -- When you think about favorite burger chains, do you see palm trees and a yellow arrow? If so, you're one of the many loyal In-N-Out Burger fans. For the second year in a row, the burger chain took the number one spot, according to an annual study by Market Force. The research firm surveyed 11,487 U.S. consumers in an online poll. RELATED: In-N-Out Burger introduces new menu itemIn-N-Out scored 76 percent in customer loyalty, the OC Register reported, noting that Wisconsin chain "Culver's" took second place with 66 percent. If you're interested in the number two pick, you'll have to schedule a road trip to Arizona! The nearest Culver's is in Lake Havasu. We thought about the trip after taking a look at the "Pretzel Haus Pub Burger." Yum!    822

(KGTV) - The hit “Live in Front of a Studio Audience” returns to ABC for a second episode Wednesday night. Jimmy Kimmel and Norman Lear are bringing two pioneering comedies from the 1970s back to the small screen for live shows. “All in the Family” unites Woody Harrelson, Marisa Tomei and Ellie Kemper in the groundbreaking roles. “Good Times” stars Viola Davis, Tiffany Haddish, and Andre Braugher. Jay Pharoah tackles the part of their son JJ. “There might be a few Dyn-o-mites,” he said. “What’s the adrenaline gonna be like right before you go out there,” First Look’s Chris Connelly asked Viola Davis. “You say adrenaline, I say nerves. I say sheer fear - but you know what? It is exciting to me because I have a 31-year career. I come from the theater,” said Davis. You can watch the show on Wednesday, Dec. 18, on ABC10 at 8 p.m. 845