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SAN DIEGO (KGTV) - Some local Uber customers got a major case of sticker shock when they see just how much they were being charged for their rides.On Wednesday afternoon, Kelley Rowe and two others were trying to get from the airport to the convention center to get her Comic-Con badges. Rowe, who flew in from Wisconsin, clicked and approved an Uber ride for .08. Not long after, she got an alarming message. "I got a text from my credit card company asking if it was fraud. Uber tried to charge ,308 to my credit car," said Rowe.The pending charge on her credit card was 100 times the actual cost. "It was huge sticker shock. I'm sure I swore immediately," said Rowe.Her bank put a hold on the charge and the ride never happened. Her credit card was now suspended during a week she needed to use it. "I'm very lucky I had credit card attached and not a debit card," said Rowe. Others may not have been so lucky. Some customers tweeted the ride drained their accounts. According to the Washington Post, an unknown amount of riders in San Diego and Washington D.C. experienced what Uber calls a glitch from a 'known' issue.Uber called it a system error in a message sent to Rowe. The company saying the overcharges will be reversed, but Rowe says needs to be more forthcoming and apologize. "They should be explicit about what the problem was, the scope and what they're doing to prevent it in the future. An apology would demonstrate some form of accountability and remorse," said Rowe. 10news reached out to Uber to find out if the problem has been corrected for good, but have not gotten a response. Experts suggest riders not link debit cards with rideshare companies. 1688

SAN DIEGO (KGTV) — Several San Diego restaurants will donate a portion of proceeds next week to help Australia wildlife relief.OMG Hospitality Group's five restaurants (Union Kitchen and Tap in Encinitas and the Gaslamp, Pacific Beach AleHouse, Backyard Kitchen and Tap, and Waterbar) will donate 25 percent of sales from Monday, Jan. 20, to W.I.R.E.S. (Wildlife Information, Rescue, and Education Service). The organization is Australia's largest wildlife rescue and rehabilitation charity.All City Tacos locations (North Park, La Mesa, Imperial Beach, and Encinitas) will also donate 10 percent of all sales on Monday to W.I.R.E.S. as well.RELATED:Here's how you can help the victims of the Australian wildfiresSan Diego Zoo Global supports koala recovery amid devastating Australia wildfiresNorth County woman crochets pouches for injured Australian animalsThe move is the latest in local efforts to help save and care for Australia's wildlife as hundreds of wildfires scorch millions of acres across the country. San Diego Zoo Global has started fundraising efforts for Australia and locals have taken it upon themselves to donate either money or time to the cause."We strive to be active members and leaders of our local community, but we also feel a responsibility to support this cause due to the sheer magnitude of the devastation," Chris Cox, COO of OMG Hospitality Group, said. "Eric and Teresa's (Letstein, CEO & Founder of OMG Hospitality Group) oldest daughter is currently living and focusing on her college studies in Australia. This is a disaster on a global scale where so many people and animals have been affected by this disaster, and we just want to do our small part."It's estimated that more than 1 billion animals have died in the fires across the nation, including several species indigenous to the country. The fires have also claimed 28 lives and destroyed 2,000 homes.RELATED: Rain brings relief — and a few new concerns — for fire-ravaged AustraliaOfficials on the ground have reported the fires have completely erased habitats.“The recent news coverage of the fires across Australia is devastating, and at City Tacos, we are looking to help in any way we can," City Tacos’ owner Gerry Torres said. "Our motto is that we make everything 'with love,' and so City Tacos wants to spread that love. We are just hoping to raise as much money as we can and support Australia during this time, so we’re getting the word out for people to come dine at any location on Monday, Jan. 20.” 2518

SAN DIEGO (KGTV) — San Diego Zoo and Safari Park hope to reopen "in the coming weeks" now that California has released guidance for zoos to open their gates starting Friday.Last week, the state released guidance for county's approved for accelerated reopenings to open businesses like zoos, family entertainment centers, gyms, bars and wineries, and more starting June 12.(The state's criteria for sectors can be found here.)In a statement to 10News, the zoo said staff are reviewing the state's guidance to plan how to best reopen amid the coronavirus pandemic:"We are delighted to receive word from the Governor letting us know that the San Diego Zoo and the San Diego Zoo Safari Park will be able to open this month. We can’t wait to invite our community back to the zoo and park in the coming weeks. We have just received information from the State regarding the requirements and guidelines for us to re-open and are reviewing this document so we can determine next steps to open safely and responsibly for our community. We will take the next couple of days to determine our timeline for opening and expect to have information to share early next week."RELATED: San Diego cleared to reopen zoos, gyms, bars and wineries, day campsIn May, representatives from several other local theme parks, including Legoland California, SeaWorld, and the USS Midway Museum, met with county officials to discuss reopening. In a joint statement, the parks said they plan to reopen on July 1:"LEGOLAND California Resort, The USS Midway Museum and SeaWorld San Diego reviewed its collective re-opening safety plan with County of San Diego officials today. While the attractions will all be ready to reopen on July 1 if authorized, the plan now moves on to State officials for additional review and guidance. As the San Diego attraction coalition, we were greatly appreciative to County staff for the opportunity to present our reopening plan to them today."SeaWorld sent an email to passholders last week detailing their safe reopening plans, which includes reservation-based visitors only, social distancing, temperature checks for employees and guests, and sanitation protocols throughout the park.Epidemiologist and National University professor Dr. Tyler Smith told 10News reporter Jared Aarons that close-contact areas in parks could still be a threat for spreading the coronavirus.RELATED: San Diego theme parks aim for July 1 reopening if state allows"Everybody's touching them, every 90 seconds," said Smith. "Even if you have disinfectant, it doesn't mean that it necessarily is not going to end up on that ride for the next person. Maybe they can just focus on areas that it's just watching. Watching a show, viewing an animal. I think that could pretty well reduce the transmission."He added that he believes San Diego County is in a good place — in terms of case numbers — to reopen attractions as long as rules are followed. 2933

SAN DIEGO (KGTV) - Scripps Research is partnering with transit and healthcare workers to stop the spread of the novel coronavirus.Scientists started analyzing data from smart watches and fitness trackers in March to detect if someone is infected with a virus like COVID-19 before they are aware of it.“When your heart beats faster than usual, it can mean that you’re coming down with a cold, flu, coronavirus or other viral infection." Jennifer Radin, PhD, Epidemiologist at Scripps Research says sleep and activity levels are good indicators as well.Dr. Radin is leading the study and said the coronavirus was the impetus to get the project off the ground. Dr. Radin said detection is key to save lives and stop the spread."If we can know where these hot spots are quicker and faster, public health officials can respond quicker," she said. Currently, she said data from the CDC takes a couple weeks. The activity monitors allow scientists at Scripps Research to have instant access to trends.The study chose frontline workers because, "due to the nature of their jobs, transit and healthcare workers are at higher risk of exposure to COVID-19 and other contagious respiratory illnesses,” Dr. Radin, PhD, said. Monica Valencia is a Senior Transit Store Clerk at MTS and lost her father in law Friday to COVID-19. He just turned 60 and had symptoms a week before he was admitted to the hospital. She said two weeks after he was admitted he was gone."I want to do anything and everything I can so every other family can avoid this situation." She said she was glad to hear about the study and hope it helps in the future."We have to start somewhere and we have to start documenting things, and starting here it's only going to help things moving forward," she said with determination.Fitbit donated 500 wristbands that scientists distributed to San Diego Metropolitan Transit System workers and nurses and physicians at Scripps Health.So far they study garnered 34,000 participants and Dr. Radin hopes to bring in even more data. Anyone over the age of 18 with a smartwatch or activity tracker, such as a Fitbit device, Apple Watch or Garmin Watch, can join the study, according to their press release.You can learn more about the study and download the MyDataHelps app here.Dr. Radin said this research started way before COVID-19. She published a paper in January analyzing 200,000 fitbit users' data to detect the flu. 2428

SAN DIEGO (KGTV) - Saturday marked the first weekend San Diego County restaurants were under indoor dining restrictions and they've gotten creative to stay afloat during the pandemic.Monday the Governor announced San Diego County joined the state's watch list due to the spike in coronavirus cases.The county announced bars, restaurants, wineries, movie theaters, zoos, museums, and cardrooms will need to shutter indoor operations Monday night at midnight.Saturday on Harbor Island, Coasterra debuted a "pop up" dining experience on their 'float' that normally hosts events.Executive Chef and Partner in the Cohn Restaurant Group, Deborah Scott thought their event space on the water (dubbed The Float) was a perfect place for extra seating. Their sister restaurant Island Prime had to close it's doors, due to the new restrictions.So the Island Prime, moved to an island.On the 'float' they can seat up to 68 people, that's 68 plates that Island Prime can now sell at a time. Scott said they were booked Saturday, their first official night, but are not filling it to capacity.She said they want to make sure things run smoothly."My biggest fear is that everyone is going to come out here and have dinner and go, 'Can you just move Island Prime out here?'" She said chuckling. The same sentiment was shared in Escondido where they kicked off the first weekend of street-side dining.One lane in both directions down Grand Avenue is shut down between Maple and Juniper Streets to make way for the extra tables, chairs and umbrellas.A huge opportunity for indoor venues like The Grand Tea Room.Owner of The Grand Tea Room Lousia Magoo said inside she can seat about 50 people, "so bringing more out here, I could probably seat 30 people at a time so it really means everything to us."Magoo also sits on the Downtown Business Association Board and said they've dedicated ,000 in supplies for the restaurants to help with creating their outdoor dining space.Saturday she said they handed out 50 umbrellas and are expecting more tables and chairs Monday, providing San Diegans a dose of normalcy both on the water and curbside. 2134