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SAN DIEGO (KGTV) - San Diego Gas & Electric is warning customers of a scam in which people are getting phone calls and emails saying they owe hundreds of dollars for a new electrical meter.San Diego resident Maria Genova almost fell victim to the scam."It was very elaborate, very credible, very persistent and very convincing," she said.Genova showed 10News an email she received, and Iit had the SDG&E logo and even a QR code. The email said she owed 8.63 for a meter upgrade and if she didn't pay it, her service would be suspended.It also promised hundreds of dollars of other fees for removal, locksmith services and more.Genova also got a pair of phone calls about the issue, which had her convinced that it was legitimate."I was about ready to pay," said Genova. "I had my credit card in hand. But as soon as he said I had to pay cash, I knew there was something wrong."Genova called SDG&E, and Tthey told her the email and phone calls were not from the company.In a statement, SDG&E told 10News that they will never charge customers to replace a smart electric meter and that if they need to do any maintenance on a meter, technicians will contact the resident before doing any work.SDG&E said they've received reports of more than 13,600 scam phone calls already in 2019. It's something they constantly monitor, and they have a page on their website dedicated to helping people identify and avoid scams.Genova said she's glad she didn't lose any money and hopes other people can learn from her close call."Ask questions if you have any doubt," she said. "Call the company themselves, ask if this is true or not before you give anyone your information."Here is the full statement from SDG&E:"We can confirm that this particular case is indeed a scam. The important thing for our customers to know is that SDG&E will not charge them to come out and replace a smart electric meter. The exception to this is when customers choose to opt-out of having a smart meter and ask for an analog model instead. The cost for the opt-out is a one-time meter change fee of and an additional monthly charge, over a three-year period.SDG&E proactively tracks and maintains 1.45 million electric meters in our service territory daily. If we need to replace a malfunctioning meter, our technicians will knock on the door before changing it. If our customers have any questions or concerns about emails or phone calls they receive from people claiming to be with SDG&E, they can always reach out to our customer service team at 1-800-411-7343 to verify the information. We also encourage customers to file a police report in cases where they suspect fraud.Unfortunately, utility scams are a nationwide problem. This year, SDG&E has so far received reports of more than 13,600 scam calls targeting our customers. For tips on how to spot utility scams, visit sdge.com/scams." 2920

SAN DIEGO (KGTV) - San Diego area firefighters are being thanked for their hard work with free admission to the San Diego Zoo Safari Park.Firefighters and up to three guests will receive free one-day admission to the Escondido park in September.The deal is being offered by California Coast Credit Union and San Diego Zoo Global.“Firefighters are true heroes and we are proud to join San Diego Zoo Global in recognizing them for their tremendous efforts to keep us all safe from fires,” said Cal Coast President & CEO Todd Lane. “As part of our partnership with the City of San Diego, we will continue to look for ways to serve and support San Diego Fire Department personnel.”The fast response of San Diego County firefighters was critical in putting out the Pasqual, Rangeland and Cloverdale Fires near the San Diego Zoo Safari Park. In two cases, park employees prepared crates to evacuate the animals, if needed.Firefighters must present department identification or union identification with a photo, in addition to a personal ID, at any Safari Park ticket window.      1111

SAN DIEGO (KGTV) -- San Diego Mayor Kevin Faulconer Monday signed an executive order that will allow certain businesses and places of worship to operate outdoors.In light of California’s restrictions on indoor operations and activities, the executive order will permit businesses such as gyms, churches, barbershops and hair/nail salons to “expand their operations into private parking lots,” City of San Diego officials said.The order takes effect immediately, although Faulconer said the state will have to amend its regulations for salons and barbershops to operate outside.Faulconer said, “Right now, we need to give our small businesses every tool possible to get through this difficult time or they might shut down for good. By allowing more and more businesses to operate outdoors, we are delivering solutions to help San Diego’s small businesses get to the other side of this pandemic while putting thousands of San Diegans back to work safely and responsibly with proper physical distancing.”The San Diego City Council will vote on the newest executive order into a city ordinance at a later date.On July 13, Gov. Gavin Newsom announced restrictions on indoor operations across the state as coronavirus cases surged in California.Earlier this month, Faulconer signed an executive order that allowed restaurants within the city to move their operations outside.Notable parts of that order included allowing restaurants to establish sidewalk cafes and use private parking lots for dining. 1503

SAN DIEGO (KGTV) - San Diego is home to the nation’s largest concentration of military personnel. As part of our Making It in San Diego initiative, we want to make sure veterans know there is potentially money available to them. 10News anchor Kimberly Hunt spoke to professionals in the field, as well as two veterans who are currently applying for benefits.Linda Urbina, Director of Client Services for Golden Care explains the different benefit packages. Aide & Attendance, while difficult to qualify for, will go a long way in paying a veteran's assisted living costs. A veteran would have to be found to have 30 percent of their medical needs deemed 'service-related.' Anything less than 30 percent could be covered by a benefit called Home Health Aide Care. That provides assistance with activities of daily living such as eating, dressing, personal grooming, bathing, toileting/incontinence care, transferring, and transportation. A veteran would have to need assistance with at least two of these ADL's to qualify for this program.Urbina has gone into homes to find a veteran whose needs are not being met and has called adult protective services. Later she finds out they could have received help from the VA. She sees wives "bent low from the burden of care giving" and veterans who "feel guilty" for being a burden. She wants to see veterans get the help they deserve for their service to our country.RELATED: San Diego leaders push measure that provides affordable housing for veterans, Californians in needSome veterans end up seeking help from a professional advocate such as Alan Watt. He strongly suggests a veteran "go talk with a veteran services officer at the VA., ask questions, sit down with someone and see if you might qualify for help." He acknowledges the VA is over-burdened, but he tells his clients not to give up. He says persistence pays off. It disappoints Watt to see someone wait years or decades before coming in. Among his clients are World War II veterans who waited more than 70 years to ask for help.10News called the local office of the Veteran's Administration. They recommended people go to the VA website. Once on, click the 'Benefits and Healthcare' tab. Once in that tab, you can click on the area you need including Healthcare, Housing Assistance, and Benefits for family members.If you can't navigate the website, you can walk into the Regional Benefits Office in Mission Valley at 8810 Rio San Diego Dr. The office accepts walk-ins. It's open Monday through Friday, 8 a.m. to 4 p.m. If you need to reach someone by phone, call 1-800-827-1000.RELATED: Making It in San Diego: Millennial veteran home purchases surging88-year-old Bernard 'Bud' Kauterer commanded submarine forces in the Pacific and Atlantic for much of his 33 year career with the Navy. He recently entered the care of La Costa Glen Senior Living Community in Carlsbad. He and his wife Mickey are very happy there. Almost all of his Navy retirement goes to support the community in which they live. He recently applied for Aide & Attendance benefits. He says "having benefits would be a tremendous benefit to them financially." He's waiting to get a response.Vietnam veteran George Simons has multiple health problems and after recently having a stroke he says he's "basically bed bound." His wife Cyndy has been caring for him for years. The medical bills have mounted, and take the majority of their money. Other things around the house have had to go unattended. After years of what he and his wife describe as a frustrating battle with the VA, Simon now receives Homemaker benefits which give him an in-home caretaker 12 hours a day, and a pension benefit of 20 percent of his Navy pay. They are still pursuing greater benefits.Watt tells both couples to "keep at it. and don't take no for an answer." 3834

SAN DIEGO (KGTV) — San Diego County has issued eight cease-and-desist orders to College Area homes, including six affiliated with Greek life organizations, ahead of reported Halloween gatherings.The orders say the eight residences, "intends to hold large gatherings on October 30, 2020 - November 1, 2020 in blatant violation of the Order of the State Health Officer, the County Order of the Health Officer and Emergency Regulations, and CDPH's October 9, 2020 gathering guidance."If the residences hold large gatherings, the cease-and-desist letters say they may face, "actions necessary to enforce the orders and the gathering guidance," which can include criminal misdemeanor citations and a ,000 fine for each violation.RELATED: Stay-at-home advisory issued for San Diego State students over HalloweenGatherings in the state's Oct. 9 health order must include no more than three households.In a statement, County Public Health Officer Dr. Wilma Wooten said the county's livelihood is directly tied to the actions of all residents."We were compelled to take this action because there is a great deal at stake. Let me be very clear, the region’s livelihood hangs in the balance and is directly tied to our individual and collective actions. We are on the brink of moving to a more restrictive tier. Know that our place on one tier or another is not based on the state’s assessment, it is intrinsically tied to our personal and common efforts. The risk of contracting COVID-19 is increased when we come in contact with individuals outside our households. Every decision each of us makes should be guided by that knowledge," Wooten wrote.RELATED: Off-campus parties near San Diego State an issue for College Area residentsAs of Oct. 30, 826 off-campus SDSU students have tested positive for the coronavirus while 422 on-campus students have tested positive.San Diego State University issued a stay-at-home advisory for all students from Friday, Oct. 23, at 6 p.m. through Monday, Nov. 2, at 6 a.m. to discourage participation in any large gatherings over the holiday.The San Diego Police Department said in a release that they are aware of reported plans for Halloween parties in the College Area."The department will work together with SDSU where appropriate to respond to any calls for service regarding loud parties this weekend and will take appropriate action, including issuing citations," an SDPD statement read.As of Oct. 23, nearly 970 notices of alleged violations of the campus' COVID-19 policy had been issued.A statement from San Diego State said the campus is in full support of the county's actions:"SDSU is fully supportive of the cease and desist order Dr. Wilma J. Wooten issued to the region’s higher education community. Since last spring, SDSU has worked with county public health officials to encourage that all students, faculty and staff adhere to public health guidelines and our state’s public health orders. Students should not be hosting or attending parties and should not be attending any in-person gathering that is not in compliance with public health directives." 3106

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