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A trendy shampoo making all sorts of promises has proven to be a real head-scratcher for both consumers and state investigators.Monat is mostly sold person-to-person through multi-level marketing.In 2018, 13 Investigates first broke the story of allegations of balding and scalp sores by some of its users.Lather, rinse, repeat: Monat is once again under the microscope, this time signing a compliance agreement and issuing refunds."I started noticing my hair was just falling out in handfuls," said Pam Benson of Moore, OK. She says her problems started after using Monat hair care products."I had also tried this on my daughter and my granddaughter. I tried the children's version on my granddaughter and her hair was falling out and my daughter's hair fell out."Benson says before Monat, "My hair was so thick that I couldn't put a ponytail holder around it twice." And after... "my hair got so thin I could put it around four or five times."When she complained to the company, she says a Monat rep told her, "It was detox. And they said your hair has to detox and get rid of all the build-up that's on your hair."That's just one of the claims the multi-level marketer is no longer allowed to make. In August, Monat signed an "Assurance of Voluntary Compliance" to resolve an investigation by the Attorney General in Florida, where Monat is headquartered. The attorney general's office launched its investigation into Monat's claims and business practices after a 13 investigation in March of 2018. The office was aware of more than 800 consumer complaints across the country."I had a very close friend who insisted that this was the best thing since sliced bread," said Las Vegas Realtor Lynne Bloomquist.She spent nearly 0 on Monat products in July 2018 but was able to get a refund after complaining to Monat that she had problems with her shampoo right away."My hair came out not feeling clean," Bloomquist said. She told them her hair lost its natural curl. And her scalp?"The biggest problem was the continuous itching," she said. Women across the country shared similar experiences in our initial investigation."I literally had almost a baseball size of hair in my hand. It's devastating," said Dana Sohovich, of San Diego in a 2018 interview."She's lost 3/4 of it. Her hair is breaking off," said Jessica Deetz, of Indianapolis, talking about her baby daughter. "I found massive amounts of hair--that were concerning--in her crib.""It was supposed to strengthen your hair," said Heather Fox, of Phoenix. "It was an expensive product and I thought it would help my hair, but instead, I'm devastated."The Florida agreement addresses those concerns. Attorney General Ashley Moody released this statement: "Consumers deserve full transparency and disclosure when purchasing products. Through our action, the company is permanently barred from making false or misleading statements in its marketing and sale of its beauty products, including with respect to its discount offers, and from making unsubstantiated claims regarding the supposed health benefits, safety, performance or efficacy of its products. I am also glad that my Consumer Protection Division secured refunds for consumers who relied on the company’s sales pitches and bought its products. I encourage any consumer who believes they were misled by the company and purchased a beauty product based upon the company’s untrue or unsubstantiated marketing and sales pitches to please contact my office—they may be eligible for a refund.” Consumers can contact our office by calling 1(866) 9NO-SCAM or file a complaint online at MyFloridaLegal.com.In the agreement, Monat says it has fully refunded ,000 to consumers so far, adding that it fully cooperated with the attorney general and presented "Thousands of pages of clinical studies that demonstrate (product) safety and efficacy... Acted reasonably and in good faith and conducted business fairly and honestly." The attorney general takes no position on those claims.In a new video supplied to the Attorney General as part of their ongoing compliance review, Monat Senior Vice President and Chief Legal Officer Tom Hoolihan talked about the agreement with executives and market partners earlier this month."You will hear that we can't claim we're vegan, we can't claim the benefits of our products. That's absolutely false," Hoolihan says. "We’ve got to make sure that the claims that we make are based on reliable and competent data. Are we vegan? Yes. Can we say that we’re gluten free? Yes. Can we say that we’re Leaping Bunny certified? Absolutely."Per the compliance agreement, Monat can't make any product claims that aren't supported by reliable, objective scientific evidence accepted by experts. The company must also preserve all data and documents about any clinical test or study, including who sponsored it. In signing the AVC, Monat didn't admit to any violations."You shouldn't be allowed to harm someone and say oh, I won't do it anymore. And then it be OK," said consumer Pam Benson. "Just because they didn't take accountability doesn't mean it didn't happen."There was no civil penalty, but Monat has to pay 0,000 to the A.G. to cover attorney's fees, investigative costs, and future enforcement."We had some issues, we took care of those issues, and going forward we’re going to make sure we don’t have those issues again. And it's all good," Hoolihan said in Monat's September Director Webinar. "I'm not worried about it. You shouldn't be worried about it. Ray (Urdaneta) and Stuart (MacMillan) aren't worried about it. It's boring legal stuff."Attorney Janet Varnell sees it differently. "This was a major investigation. And I don't believe for one minute that they should be taking it as lightly as they obviously are."Varnell represents plaintiffs in a pending class-action lawsuit against Monat that includes cases consolidated from across the country."We do not believe, and I do not believe as (the consumers') lawyer, that they (Monat) were operating on a sound scientific basis for making the types of claims they were making. This shampoo does not re-grow your hair! They can't prove that today and they couldn't prove it when they first started selling it."The lawsuit is separate from the Attorney General's action. Varnell sees both as consumer victories."The single most important thing that any Attorney General's office can do is get injunctive relief that stops bad practices. And that has definitely happened."On that September video call, Monat President Stuart MacMillan described some of the company's critics as "Haters.""Don't let the haters dictate to you what you can and cannot say," MacMillan tells the company's sales force. "Let that come from us."13 Investigates discovered something that came from them after signing the agreement with the Florida attorney general: In screenshots posted about a new sunscreen, Monat market partners claim Monat's Sun Veil SPF 30 is "Approved by the Skin Cancer Foundation." But in an email shared with 13 Investigates, the Skin Cancer Foundation said, "Monat has not submitted an application for Sun Veil SPF 30 and therefore it has not earned the Seal of Recommendation for being a safe and effective broad-spectrum sunscreen."We questioned Monat about that and they sent the following statement: "Some independent Market Partners may be getting a little ahead of themselves following our announcement of our forthcoming Sun Veil SPF 30 product. And, that’s our fault based on an announcement we made at a company event for our sales force two weeks ago. Indeed, we have submitted an application for a Seal of Recommendation from the Skin Cancer Foundation and as of Monday afternoon, September 21, 2020 the Foundation has notified us that our application has been approved. The product has not yet launched and is not yet available for sale. We are a proud member of the Skin Cancer Foundation Corporate Council. We remain in close touch with the Florida Attorney General’s Office to ensure we are in compliance with the Assurance of Voluntary Compliance that stemmed from matters related to our rapid growth in 2017 and 2018."The Florida attorney general is currently looking into the sunscreen claims. Per their agreement, for the next five years, Monat must allow the attorney general representatives access to any office, warehouse, retail location, or document storing facility to inspect and copy records and take sworn testimony. Monat must also quickly respond to customer complaints via a dedicated customer support number and email address.Click here to read the full agreement.Addendum to the court filingMonat sent the following expanded statement about the AVC: "We have been working closely with the Florida Attorney General’s office to address a number of matters related to customer relations and our rapid growth since 2017. We worked closely with the Florida Attorney General’s office to address a number of consumer complaints they received, providing thousands of pages of documentation and addressing each and every compliant. Some of the complaints also derived from overly aggressive marketing claims from some Market Partners. After a two-year process, we are pleased this matter has come to a close with no findings of wrongdoing. Our working relationship with the Florida AG’s office was productive and positive and they brought some important matters to light while empowering us to address them. We have clarified and more carefully addressed our marketing messages and our process for handling complaints to improve the customer experience. We grew incredibly fast in 2017 and 2018 – faster than we expected. We also grew faster than we were prepared for and as a result, we had some issues to address. We are confident, however, those issues around customer service, product returns, and clarity on our marketing messages have been resolved. We do not claim to be perfect, but over the last few years, we have worked hard to make great strides in building our corporate infrastructure: · We welcomed a new Vice President of Customer Care · Built out an enhanced customer service department · Started and then expanded our Compliance & Legal Department · As part of this compliance effort, we are now taking a more rigid approach to monitoring Market Partner messages and claims · We also welcomed a new Chief Science Officer Now, as we approach a billion dollars in sales with more than 2 million customers in 5 markets around the world, we continue to focus on manufacturing the safest and effective premium hair and skincare products. Each year we spend hundreds of thousands of dollars – over a million now in total -- to conduct thousands of tests to ensure our products are safe and effective. We continue to engage third-party scientific testing laboratories to validate the safety and effectiveness of our products. In each case the findings are conclusive -- our products are safe and effective for their intended purpose. Our company is stronger today because of our experience with the State of Florida and we look forward to a bright future for our employees, our Market Partners and our more than 2 million customers worldwide."Click here for more of our previous coverage.Click here for previous story about accusations of strong-arm legal tactics to silence critics. 11396

A pharmacist was arrested for allegedly luring an Indiana woman to his Colorado home and then drugging and sexually assaulting her multiple times, according to a release from the Teller County Sheriff’s Office. And investigators believe there are more victims who have yet to come forward.Brent Stein, 46, was a pharmacist with Mountain Key Pharmacy in Florissant, Colorado, about 2 hours southwest of Denver. His pharmacy license was suspended this week as he was booked on three counts of sexual assault, but has since bonded out of the Teller County Detention Facility.The investigation into the allegations against Stein began on June 18, when Teller County detectives received information there was a sexual assault victim at a hospital in Colorado Springs, the sheriff’s office said.The victim told investigators that she had met Stein on a dating website and that the suspect had made promises to heal her medical conditions and that he was a pharmacist, the Teller County release read.The victim traveled from Indiana to Stein’s home, and during her stay, she claims she was given un-prescribed medication by Stein, which resulted in her being incapacitated. Investigators allege the victim was sexually assaulted multiple times by Stein while the victim was under the influence of the unknown medication.Upon further investigation, other victims have come forward to report unwanted sexual conduct by Stein, the sheriff’s office said. Detectives believe there might be other victims and are asking anyone who knows anything about this case or may be an additional victim to come forward. This story originally reported by Robert Garrison on TheDenverChannel.com. 1680

A telltale facial expression and anxious elevator behavior — both jumped out as odd signs to body language expert Dr. Jack Brown that something was not right with Stephen Paddock."There's not any one thing that says 'this guy's a killer,' or 'whoops, this is an absolute call the police right now kind of behavior,'" said Dr. Brown. "But there are definitely anxiety tells and abnormal behavior to the point where it depends on your screening level."RELATED: Video shows Stephen Paddock's actions at Mandalay Bay before shootingMeaning how much attention was being paid by those watching Paddock's movements at Mandalay Bay, if anyone was watching the high roller as he came and went over days, gambling all night long and carting in load after load of luggage."He seemed like he really went out of his way to make it look casual," said Dr. Brown. "Take up the luggage not all at once - multiple trips - he really planned it out."So calculated, Brown said it was spooky.And a spooky demeanor is part of what he sees in one of Paddock's facial expressions."That center forehead going up, a little bit of a mouth smile, that's a person with low empathy and low sincerity and that's also got a very high correlation with sociopathic behavior."It's an expression we all make once in a while, but Brown said those who do it a lot raise red flags.  He blogs about the expression on the faces of convicted serial killers and foreign leaders like Russian President Vladimir Putin.  Dr. Brown also noticed Paddock's elevator behavior."He's got his legs crossed and his center of gravity is way off," he said.He said that might not seem abnormal in the moment, but in hindsight it shows significant anxiety. In another video clip, Paddock's "got his hands in his pockets and he's doing this (rocking back and forth) at the elevator. That's significant for anxiety."And while the behavior itself isn't necessarily incriminating, Dr. Brown said it's all about the context."And that's particularly - the elevator thing was extremely out of context," he explained.Once inside the elevator, he noted how - multiple times - Paddock backs into the corner even though he's alone."And the corner he chose was the corner with the camera, such that the camera showed the top of his head and not his face," Dr. Brown said. "Even if there wasn't a camera, that's odd behavior. That might be something, if I was screening for potential nefarious behavior, that I would look for."MGM Resorts issued the following statement: 2586

A new beer can with the message "poll workers needed" will be sold in four Kentucky breweries to recruit poll workers for the upcoming general election. After a shortage of poll workers in Kentucky's June primary meant limited polling locations, the partnership between Secretary of State Michael Adams and the Kentucky Guild of Brewers is intended to reach people who may have never considered working election day."Everybody needs to be out there voting every single year, but especially this year," said Bailey Johnson, marketing and sustainability manager for Pivot Brewing in Lexington. "We think that if we can help in any way, shape, or form we're going to do it."Pivot will sell its vintage cider in the cans, that features a link to govoteky.com and a QR code that when scanned on a smartphone will take the user directly to govoteky.com, where they can sign up to be a poll worker and request an absentee ballot.The campaign is intended to reach a younger generation, as poll workers tend to be older but are particularly at risk from the coronavirus."It's really just trying to get people to step up because it's not something you think about doing every year," she said.Three other Kentucky breweries are participating in the campaign:Monnik Beer Co. Dreaming Creek Brewery Wooden Cask Brewery This story was first published by Katherine Collins at WLEX in Lexington, Kentucky. 1416

A staff member at a Michigan school is on administrative leave after a student says a teacher assaulted him for not standing for the Pledge of Allegiance. According to Brian Chaney, his 11-year old son Stone Chaney was in homeroom class the first week of school when a teacher snatched him out of his seat and forced him to stand for the Pledge. "He said, 'During the Pledge the teacher snatched me out of my chair,'” Brian said. Stone is a sixth grader at East Middle School in Farmington Hills, Michigan. Stone says he’s been sitting for the pledge since second grade when his father explained why he had the choice. His father says there’s never been an issue until now. Stone says the next day, another teacher yelled at him for the same thing, asking him if he had permission to sit during the pledge."For him to be violently snatched out of his chair by a lady and order him to stand and for her to just glare at him, it's wrong, it's a violation of civil rights," Chaney said.Farmington Public Schools Superintendent George Heitsch says they’re investigating the allegations.“We respect the rights of any individual to make personal choices around issues of faith and beliefs. We're disappointed that we're even having the conversation,” Heitsch said. One staff member has been placed on administrative leave.  1380

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