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SAN DIEGO (KGTV) - Feeling overwhelmed by bills? 10News is exploring solutions for making it in San Diego and found there may be a way around the mountain of debt.A recent study by Lendedu suggests companies are open to allowing consumers to negotiate their bills. Using data provided by the company Truebill, Lendedu analyzed which companies tend to be more generous in negotiating with customers.Satellite service providers were analyzed in the report. Customers of SiriusXM had the highest success rate in negotiations, according to Lendedu. Consumers had negotiation success rates in the 80s with three other companies, Suddenlink, Centurylink, and Dish Network, the report showed.The study went on to note, “When it came to how much companies actually knocked off the average customer’s bill, SiriusXM once again led the way; the average SiriusXM customer was able to decrease that monthly charge by 40 percent or more. Immediately behind SiriusXM was CenturyLink, ADT Security, and DirectTV, who all fell into the 25 to 29 percent range in terms of the percentage the bill was decreased by post-negotiations.”RELATED: Making it in San Diego: How to deal with large medical bills"They're looking at who you are as a consumer," said Steven Osinski, a sales and direct marketing professor at San Diego State University. Osinski says the way businesses make their money, especially when it comes to services, is through recurring revenue. Once you're signed up, many will cut deals to keep you."There’s an industry term that we call churn, and basically what happens is it costs about five to ten times on average more money to obtain a new customer then it does to keep one," said Osinski.If you're thinking about trying to negotiate, Osinksi says companies are looking at certain factors before they agree to different terms.RELATED: Making It in San Diego: San Diego woman climbs out of 3,000 debt hole"They’re looking at who you are as a consumer,” he said. “Are you paying your bills on time, are you prompt, do you have extended coverage, have you been with them for a long time."Osinski says don't be afraid to ask companies for a lower price. You never know what they might say. 2199

SAN DIEGO (KGTV) -- For decades internal documents about officers' use of force were limited to just law enforcement.A new California law changed that, and now some of the most private materials are being released to the public.Documents released by the San Diego Police Department show how incidents are investigated and what type of evidence is collected before use of force cases are submitted to the San Diego County District Attorney's Office.10News asked the department to analyze a case to help the public understand how a report is created. An internal affairs captain also explains how the public getting access to internal documents is helping bridge the gap between the department and the people it serves.2016 Officer-Involved ShootingIn November 2016, Juan Carlos Fernandez shot four people, killing two in the 3800 block of Marlborough Avenue. Police shot and killed Fernandez after officers repeatedly ordered him to lay on the ground, but he refused and continued pointing the handgun at a female, according to police. A 2016 San Diego Police Department press release stated, "An officer, fearing for his life and the safety of the female, fired one round from his service weapon. The round struck the suspect, knocking him to the ground. The suspect was pronounced deceased at the scene by paramedics."The San Diego County District Attorney's Office cleared the officer in the shooting.Under a new California law, Senate Bill 1421, the investigative file and supporting audio and video documents were released to 10News through a public records act request.10News asked the department to talk about what goes into an investigative case file and how the department investigates its own after an officer-Involved shooting.Case Deconstruction"The initial examination is going to be from a criminal standpoint, and the homicide unit is going to roll out there, and they are going to start their investigation," said Internal Affairs Captain Wes Morris.Part of the homicide investigation includes an initial walkthrough at the scene.Using the documents released to Team 10, an initial audio walkthrough of the 2016 shooting identified 15 law enforcement officials, including the officer involved in the shooting, a representative from the San Diego County District Attorney's office, and a member of the Internal Affairs Department."You can get very accurate information right away, and you can start to get a feel for what actually occurred," Morris told 10News.Morris said the homicide team would speak with anyone who was at the location of the shooting, anyone who could have been at the location, and/or anyone who was close to the location and knew anyone involved.All the evidence collected goes into what's called an Officer-Involved Shooting Report.Using the 2016 case as an example, the department report totaled 612 pages. While some of the information was redacted, the report contained sub-reports including: forensic biology report, chain of custody report, firearms lab report, crime scene lab report, vehicle report, witness statement, officer interview, death in custody report, property report, DNA sample report and a report with 586 pages of photos. The San Diego Police Department also released more than 100 audio and video recordings of 911 calls, radio traffic, witness interviews, officer interviews, and body-worn camera."It's not a rubber stamp," Morris said. "There's a lot of work that goes into it. People that really do want to find the truth of what happened in these types of incidents."The report is turned over to the San Diego County District Attorney's Office.According to the DA's website, "The police agency with jurisdiction over the location of the shooting or death conducts the primary investigation of the incident. After the police agency completes their investigation, the District Attorney's Office reviews it, which it does for all officer-involved shootings and in-custody deaths in San Diego County. If the District Attorney wants additional information to supplement the investigation, a request can be made to the jurisdictional agency to obtain the information, or the District Attorney's Office can conduct the additional investigation. The District Attorney's Office does not do a separate, new investigation of the incident." The District Attorney's Office states that when a review is completed, "If the District Attorney's Office determines there is criminal liability, charges will be filed against the officer or deputy. If there is no criminal liability, a letter is written summarizing the facts, evidence, and available statements of those involved. The letter is delivered to the Chief of Police or Sheriff of the jurisdictional agency indicating the actions of the officer or deputy was legally justified. The letter is also posted on the DA's website where any member of the public can read it."If there are no criminal charges pending, internal affairs will take the criminal investigation and do their investigation. Internal Affairs "With an officer-involved shooting, the most important thing we're looking at was if that use of force was within our policy," Morris said.He explained when the case gets to internal affairs, it is assigned to a detective sergeant. The detective sergeant will review the entire case, looking at whether the lethal use of force was within the department's policy and if the officer followed the proper procedures."There are times where we will bring that officer back in again and interview them," Morris said. "We narrowly focus it to what we're looking at, but we may interview them on something that we've seen or some sort of policy and procedure concern, or it could be something outside of that particular use of force."Morris said once the detective sergeant's investigation is complete, it will be put through a review process in-house. The completed investigation will be submitted to the Community Review Board on Police Practices (CRB)."Their main task is to make sure that we haven't left any stone unturned and that we've looked at every aspect of the investigation and that our investigation is thorough, complete, and impartial," Morris said. 6178

SAN DIEGO (KGTV) — How safe do you feel eating at Petco Park? Or if you've chosen to support the Chargers, StubHub Center?A newly published analysis by ESPN's Outside the Lines investigated thousands of food-safety inspection reports from health departments that monitor professional sports venues across the U.S.The analysis looks at routine inspection reports from 2016 to 2017.According to ESPN, about 28 percent of the venues registered high-level violation in half or more of their food service outlets. The violations cover temperature, pests or bugs, poor condition of food, equipment failures, employee-related issues, and more.The study's worst is in Charlotte, N.C., where Spectrum Center — home of the NBA's Charlotte Hornets — posted a 92 percent violation rate, followed by Michigan's now-closed Palace of Auburn Hills (86.11 percent), and Texas' American Airlines Center (83.08 percent.)The highest rated stadium was Oakland's Oracle Arena — home of the NBA's Golden State Warriors— with a 1.12 percent violation rate.Petco ParkSan Diego's downtown ballpark ranked fifth among MLB venues and 24th among all venues analyzed by ESPN.Of the park's 168 outlets inspected, 28 recorded high-level violations, according to ESPN's study. The study found the park registered on average 0.09 high-level violations per inspections.Some of those violations, for example, including pest-related issues— two of which occurred in 2016 inspections. On Aug. 18, 2016, an inspector found bird droppings on top of an ice bin and on Sept. 20, 2016, rodent droppings were discovered on the floor and top of a concession stand's ice machine. That ice machine was taken out of service for the rest of the season, according to the study.The San Diego Padres told 10News they are "confident that our ballpark will continue to be one of the safest" in baseball:“We strive for excellence with our food and beverage service at Petco Park. Violations are unacceptable; and, it is our policy to immediately address any issues directly with our concessionaire to ensure they are corrected and do not occur again. We are confident that our ballpark will continue to be one of the safest in all of baseball, as evidenced by ESPN’s published rankings today," the statement read.StubHub CenterThe home of the Los Angeles Chargers came in seventh in the NFL and 22 among all venues in ESPN's study.Of the venue's 39 outlets inspected, 6 recorded high-level violations, the study says, and 0.06 violations per inspection, on average.Some of the violations recorded included employees not properly wearing hair restraints on July 15, 2017, and food not properly protected from contamination on April 29, 2017, the study says.In a statement to 10News from Levy, hospitality partner at StubHub Center, the company noted their violations compare "highly favorably" to the average number of violations at any restaurant:“We welcome the local Los Angeles County health department and employ third-party sanitation experts to ensure a safe environment for our guests. Any time a concern is identified, we immediately correct it and welcome the health department to return to confirm that we are in full compliance. While we take every violation seriously and strive for perfection in our scores, we are pleased to note that the number of violations per inspection at the stadium compare highly favorably to the average number of violations found at other dining establishment areas in the county.”To read ESPN's full study, click here. 3514

SAN DIEGO (KGTV) — Erica Norman spent months saving thousands for a cruise down the Mexican Riviera on the massive Norwegian Bliss. Norman and about 4,000 others boarded that ship this week and were whisked away from the Port of Los Angeles. They were excited for a trip down to Cabo and Mazatlan - but instead, they wound up in San Francisco."I paid ,000 for this cruise and it's just a tour going in a circle in California," said Norman, who lives in Orange County. "I'm not happy about that."Norman said that about two hours into the cruise, the passengers got an announcement that the ship would divert to San Francisco, San Diego, and make one stop in Ensenada before heading back to Los Angeles. The ship made the call to avoid Hurricane Willa down south. RELATED: Tropical storms force Norwegian Bliss cruise ship to divert to San Diego"The safety and security of our guests and crew is always our top priority," Norwegian cruises said in a statement. "Guests were notified of the change as soon as our operations team was able to confirm the modified itinerary."But Norman said many of the guests felt blindsided. "I think they knew ahead of time, and then once they got us out in the water then they decided to change the itinerary because no one could get off at that time," Norman said. The Bliss reached San Diego Wednesday morning. At 1,094 feet long and a capacity of 4,004 passengers, it's the largest to ever dock in San Diego, a city that usually gets older ships on less traveled routes. RELATED: Cruise industry booming as season begins in San Diego"The guests will visit all the attractions, go on tours, go to restaurants, go shopping," said Adam Deaton, who directs cruise business for the Port of San Diego. About two dozen taxicabs waited for the passengers as they disembarked on Harbor Drive. Bikes that normally would have baked in the sun were rented. And pedicab drivers said they were finding new passengers. A food mart across from the ship had a line about 10 deep. "I'd rather be safe than sorry to even get in the area of Willa," said Lillie West, a passenger who said she was glad the ship diverted.West had never been to San Diego and said she had 0 to spend locally. The Port says most cruise ships have a 0,000 impact to the local economy in their stops in San Diego, although the Bliss is so big it could be up to million.But not everyone planned to spend their dollars in San Diego, Norman included."I work 45 minutes from here, and I'm just trying to find something to do to make the best of it," she said. For Norman, that was to go back onto the Bliss, the ultramodern ship where many of the amenities are prepaid. 2761

SAN DIEGO (KGTV) - Heavy rain over the last few years has brought an unexpected splash of color to portions of San Diego.For the last month or so, Rainbow Eucalyptus trees have been shedding their bark, revealing a multi-colored trunk."It's outstanding," says Peter Fritsch, who walks by a handful of the trees along Sports Arena Boulevard. "I love the contrast between the gold and the red and the gray and sometimes blue."RELATED: Interactive map: Exploring San Diego's history, culture through street artHorticulture experts say the colors are more pronounced in tropical climates, but here in San Diego, you can still see a rainbow on the trees."As it ages, the stuff that doesn't look as colorful, has been oxidized somewhat, it peels off," says Bradley Brown, a Master Arborist with Tree Life Consulting. "Over time, the new bark will have those varying shades of color."According to the city, there are Rainbow Eucalyptus trees in Balboa Park, Sports Arena, the San Diego Zoo and parts of Mission Bay. There's no official count for how many exist in the city.Still, right now, they're easy to spot.RELATED: Mission Hills home transformed into whimsical topiary garden"It's amazing watching all the bark peel off and seeing the rainbow come alive in them," says Jason Sandoval, who owns a gas station that has several of the trees nearby.Eucalyptus trees have a rough reputation across San Diego. They grow fast and have a tendency to fall over in high wind and rain events.But Brown says they can be safe if they're well maintained. He'd like to see more planted throughout the city."It's something we should embrace. It's kind of San Diego's tree," he says. "You see pictures of LA and they have palm trees. Ours is the Eycalyptus. It's those Dr. Seuss forms along the freeway that's something we should embrace." 1829