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SAN DIEGO (KGTV) -- The City of San Diego says it is working to earn back the public's trust after thousands of families got hit with erroneously high water bills this year. But the problems appear to be persisting. Ed Kitrosser and his wife just got a bill for 3, more than double the usual for their home in Pacific Beach."We're on automatic sprinklers. Nothing has changed, the setting has not been changed for several years," said Kitrosser. RELATED: Inside San Diego: Audit shows City sent thousands of faulty water billsKitrosser is one of about a dozen residents in the P.B. and La Jolla area complaining about outrageously high water bills they received in September. Their concerns come after a city audit found that about 3,000 San Diegans got erroneous water bills, largely due to human error. Shawn Tobias, of La Jolla, is questioning a bill he received for more than ,800."You call the city and say 'I'm pretty sure you made a mistake on this' and they say 'no, no, this is what you used,' and then your heart drops," Tobias said. RELATED: San Diego man furious with city over ,000 water billThe city, meanwhile, says it is making progress on installing a series of reforms after the audit. That includes increased oversight on meter readers, addressing a backlog of meters that need repair, and improving communication with customers."We are now holding everyone accountable," said Johnnie Perkins, the city's deputy chief operating officer. "It's going to take some time, because this wasn't created overnight, but we're certainly going to improve it as fast as we can."The city says it is not charging late fees or turning the water off on anyone disputing a bill. RELATED: City launches app to help customers monitor water bills  1801

SAN DIEGO (KGTV) - The memories came flooding back for Vietnam veteran Ray Hildreth as he returned to Camp Pendleton 50 years later. He wanted to tour his old unit, the 1st Recon Battalion."Looking at the mountains, I remember having to run up and down them!"And while the current 1st Recon Battalion Marines may not recognize Hildreth, they know his story. In June of 1966, Hildreth's unit was stationed on Hill 488 in the jungles of Vietnam. Before the week was over, they would fight the battle that would make them the most highly decorated small unit in the entire history of the U.S. military, winning a Congressional Medal of Honor, four Navy Crosses, thirteen Silver Stars, and eighteen Purple Hearts—some of them posthumously.There were just 18 of them when they encountered the enemy, a battalion of over 200. "Early on in the battle, and all the Marines here can identify with this, the NVA yelled out 'Marines you die in an hour,' and we had some colorful words to say back to them, and said, come and get us," remembers Hildreth.The late Staff Sergeant Jimmie Howard served as platoon leader with 1st Reconnaissance Battalion and led the defense of Hill 488 when attacked by the North Vietnamese.Howard had combat experience from Korea, and Hildreth credits the leader with keeping them alive. "Sergeant Howard said, 'Laugh at them!' And we did, we laughed out loud at them. Later I went back to Vietnam, 2011. I met one of the NVA we fought against. I asked him, what did you think when we laughed at you? He said we thought you were a much bigger unit. And it was that laugh, I'm sure of, that made them not just try to walk over the top of the hilltop and take us," said Hildreth. When they were out of grenades, the men began throwing rocks. "If we hadn't laughed at them, by sheer numbers, they could've walked across the top of the hill and killed us. At the end of the day, there were maybe eight rounds of ammunition left between us."The unit killed an estimated 200 people.Of the 18, all were wounded, and six died. Hildreth wrote a book about the battle, titled Hill 488."I thought people needed to know about the battle, not everyone went over there took drugs and smoked pot," said Hildreth. "We went over there with a different outlook, we're supposed to be here, there's a reason for it, and we done our job. We didn't protest."During the visit, Hildreth was accompanied by some of Staff Sergeant Howard's family members. 2456

SAN DIEGO (KGTV) - The cost of living in San Diego doesn’t always make it easy for local families to take vacations. Hotels and home rentals can drain a family’s savings. 10News reporter Jennifer Kastner found a local family that’s able to go jet setting without breaking the bank, thanks to a home exchange network.Dana Fallentine, her husband, and their four kids have been taking incredible vacations at an impressive savings. “[We’re talking] thousands and thousands and thousands of dollars,” she tells 10News. Fallentine found the website Love Home Swap, which connects users with homeowners around the world. Arrangements can be made to do temporary home trades.The fee is 0 a year. Compare that to the most recent average U.S. hotel price, which is 0 a night, according to Statistica. Members can swap homes or use points to stay in rental homes. Type in where you want to go and when. Browse the options to see photos and amenities, and then start chatting with the owner. For privacy and security, Love Home Swap does ID verification. For protection, phone numbers, email addresses and home addresses are not made visible on the website.The Fallentine family's most memorable experience was from a swap they did with an Italian family. The Italians got to the Fallentine's home the night before the Fallentine's flew off to the Italians' home in Rome.“I took them to Costco. They bought all this food and then they said, ‘Oh, we're going make you guys dinner.’ I’m like, ‘Totally! I’m not going to pass up a meal by real Italians. I mean, that's crazy!’”Fallentine says when her own family home-swaps, having access to another home’s kitchen is one of the biggest cost-savers.“If you're thinking about the food aspect, just to be able to cook your own food is amazing and [you have a] full kitchen with everything you need,” she adds.Another perk is having access to a home's laundry room. It allows the Fallentines to save on airline baggage fees, because now they can carry-on backpacks and wash their clothes at the vacation homes. For a family wanting to live large on a small budget, she says Love Home Swap has been a game changer. “It saves money. It’s just common sense, basically,” says Dana. 2235

SAN DIEGO (KGTV) - The former head of the Poway Unified School District appeared in court Monday for a preliminary hearing on five felony charges.Officials charged John Collins with misappropriating and misuse of public money.The complaint accuses Collins of misappropriation of public money dealing with vacation time and sick leave. Poway Unified fired Collins in 2017 after a scathing audit had alleged he received more than 0,000 in overpayments and unauthorized payments.The audit also claims there were an additional ,000 in other transactions that violated district policy and some questionable purchases for airline tickets, dinners and hotel fees.Collins attorney did not respond to 10News request for a comment, but in the past, Collins denied engaging in conduct that was dishonest.If convicted on all charges, Collins could face more than seven years behind bars. 894

SAN DIEGO (KGTV) — The helicopter pilot who died when his aircraft crashed in Central California while fighting a wildfire on Wednesday was a former ABC 10News pilot.Michael John Fournier, 52, of Rancho Cucamonga, died when his Bell UH-1H helicopter crashed during a water-dropping mission about 10 miles south of Coalinga, Calif. Fournier was the only person on board, according to the Fresno County Sheriff’s Office (FSO).Investigators were called out to the scene at about 11 a.m., but were not able to make it to the crash site until about 8 p.m. due to the rugged terrain and intense conditions. Once they reached the site, FSO said crews draped an American flag over Fournier's body and carried his body out of the site."One, he was on the front lines helping in an emergency. Two, we did not know if he was former military or law enforcement. We felt it was just the appropriate thing to do," FSO wrote on Facebook.Fournier leaves behind a wife and two daughters. A GoFundMe has been posted here to assist his family with expenses.Fournier was working with Fillmore-based Guardian Helicopters at the time of the crash, according to the Associated Press. Recently, he had flown as part of repair work for Southern California Edison. In the mid to late 1990s, Fournier was a contracted backup pilot for ABC 10News in San Diego for about two years, said Kyle Anastasio. He’s known Fournier for nearly 28 years. He says Fournier was trying to break into the flying industry when they met.Anastasio was the primary Sky10 pilot and taught Fournier how to fly the news chopper.“He was a good pilot,” Anastasio said. “That’s why it’s so devastating.”Anastasio says Fournier went on to have a great career in flying.“He took this whole flying helicopters thing to the moon with all the companies he went to, flew utility work and medevac. He was very well known in the industry,” Anastasio said.He said Fournier loved two things in life: his family and flying.“Mike was a rock-solid individual, a lot of people are missing him right now,” Anastasio said.Timothy Gaughen, a former ABC 10News photojournalist, said working beside Fournier was one of the high points in his career."Fast, efficient, fun, it was always great. It was always enjoyable," Gaughen said. "There's certain people you remember from your career. I still remember it as if it was yesterday ... Just a pleasant, pleasant personality."Gaughen said when it was time to get in the air, Fournier was an absolute professional."He was just a down to Earth person ... but when it was time to get the shot, boom, we were a two-man team," Gaughen said.San Diego is no stranger to wildfires and Fournier worked his share of capturing images from above while at ABC 10News, Gaughen says. He adds that Fournier was a safety-conscious man who loved what he did. "There's something in helicopter pilots, they live and breathe being in the air. He died doing what he loved. He died flying a helicopter and helping people." 2982