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SAN DIEGO (KGTV) -- The City of San Diego says it is working to earn back the public's trust after thousands of families got hit with erroneously high water bills this year. But the problems appear to be persisting. Ed Kitrosser and his wife just got a bill for 3, more than double the usual for their home in Pacific Beach."We're on automatic sprinklers. Nothing has changed, the setting has not been changed for several years," said Kitrosser. RELATED: Inside San Diego: Audit shows City sent thousands of faulty water billsKitrosser is one of about a dozen residents in the P.B. and La Jolla area complaining about outrageously high water bills they received in September. Their concerns come after a city audit found that about 3,000 San Diegans got erroneous water bills, largely due to human error. Shawn Tobias, of La Jolla, is questioning a bill he received for more than ,800."You call the city and say 'I'm pretty sure you made a mistake on this' and they say 'no, no, this is what you used,' and then your heart drops," Tobias said. RELATED: San Diego man furious with city over ,000 water billThe city, meanwhile, says it is making progress on installing a series of reforms after the audit. That includes increased oversight on meter readers, addressing a backlog of meters that need repair, and improving communication with customers."We are now holding everyone accountable," said Johnnie Perkins, the city's deputy chief operating officer. "It's going to take some time, because this wasn't created overnight, but we're certainly going to improve it as fast as we can."The city says it is not charging late fees or turning the water off on anyone disputing a bill. RELATED: City launches app to help customers monitor water bills  1801

SAN DIEGO (KGTV) — The crowds at San Diego International Airport grew Friday night, as travelers kicked off the holiday travel weekend. AAA predicts a record-breaking 115 million Americans will travel this holiday season, up nearly 4 percent from last year. Of those travelers, AAA estimates 105 million people will drive, 7 million will fly, and 4 million will take the train, bus, or cruise ships. According to AAA, airports around the US will be busiest between Dec. 21 through 23. But the crowds should start to build Friday.RELATED: This holiday season to set travel records, AAA says10News spoke to many travelers going in and out of San Diego International Airport Friday. Melissa Flatley flew in from Reno, Nev. She said she wore her festive antler headband to make sure her sister does not lose her in the crowd."It's a little busy on a holiday weekend, so I just wanted for her to find me a little more easily!" Flatley laughed. 10News also met the Monje family. The San Diego family of five was headed to Jacksonville, Fla., to visit family. They said they were travel pros, who purposely wait until the last second to fly, thanks to father Joel's job at Southwest Airlines. RELATED: AAA provides tips on preparing vehicles for holiday travel"We fly standby, so it's always a little frazzled and anxious for us," Lisa Monje said. "But we're very thankful for our benefits. If we can get there on standby for free, hey, that's even better!"Carlos Yu flew in from El Paso, Texas. He told 10News he's glad to be back home in Southern California and planning to take every form of transportation to make his rounds to see friends and family."I've actually never taken the train, so I'm super excited about that," Yu said. "I'm going to drive back down, actually again, so it's going to be a good two weeks."RELATED: The holidays bring a spike in heart attacks. Here's why10News also met the Smith family, who was waiting for their two sons to come home. Their father, Joshua, is in the Navy, based in San Diego. Older brother, Malik, is in the Army. He flew in from El Paso. Middle brother, Jauan, is in the Air Force. He arrived from San Antonio. They all came together from bases all over the country to spend the holidays together at home. "I literally cannot come home to see them until I have to leave to come and do it, so it means a lot. We all get together. It doesn't happen all the time," Jauan said. Santa and Mrs. Claus made an appearance to make sure travelers had a festive and stress-free experience at the airport. 2546

SAN DIEGO (KGTV) — Temperatures are forecasted to climb in Southern California and surrounding areas through the next week and as this heat persists, there are other factors in play as well. Moisture entering the region will increase humidity, and humidity overnight will lead to overnight lows staying warmer, which means an extended period of heat with less overnight relief can be expected.This is a trend that is becoming more and more common. Climate researchers from Scripps Institution of Oceanography studied the history of these warmer, prolonged and humid stretches in the San Diego area, and found that periods similar to this are on the rise.“What we found is that heatwaves in Southern California, and I would say California more broadly, have been increasing over time in their frequency and tendency,” said researcher Dan Cayan.The lack of overnight cooling means no break from the heat at night, so the long stretch of days of increased temperatures combined with a lack of overnight relief could lead to dangerous conditions.“It’s a lot easier to contend with a heatwave that lasts a day or two than one that lasts four days,” said Cayan.Cayan said this is part of a larger picture of climate change impact, and this trend will likely continue in the years to come.Humidity can make temperatures feel worse. A Heat Index chart from the National Weather Service shows how the two climb simultaneously: 1425

SAN DIEGO (KGTV) - The biggest auto theft scheme in San Diego history has come to an end. District Attorney Summer Stephen announced Thursday that more than 100 vehicles were stolen though identity theft and fraud dating back to 2016. Investigators say the ringleader, 34-year-old Bryan Orr, created shell companies and used more than 20 co-conspirators to help him steal cars using identity theft and fraud. The items stolen ranged from high-end luxury vehicles to RVs and jet skis. "They would create fake lines of credit, fake credit histories, fake documents so that they could use it in their schemes," said CHP Captain James Portilla. "He would create fake websites so if an institution wanted to verify info on a loan application they would look like there was a legit business."In one scam, a straw buyer would purchase and finance a new vehicle. Thereafter, the auto loan would be paid in full by other co-conspirators. Once the title to the vehicle was sent to the purchaser, the vehicle would be immediately re-sold. Once the sale proceeds were secured, the individuals who made the payments would falsely report the fraudulent use of their bank accounts, leading financial institutions to refund the payments that had been made on the vehicles. Immediately the funds were withdrawn and passed on to Orr, investigators said.“As newer vehicles become equipped with effective anti-theft technologies, traditional methods of stealing vehicles are not as effective,” said Portilla, “As a result, we have seen an increase in vehicle theft using a variety of fraud schemes.”Another fraudulent scheme involved the purchase or return of “merchandise” between the various shell companies. Once the seller withdrew the proceeds from the transaction, the buyer would dispute the purchase and receive a provisional credit from the bank. Similar to the vehicle purchase scheme, upon receipt of the refund, the funds would be withdrawn immediately or used to make fraudulent purchases with other “shell companies.” Orr used the shell companies to steal in excess of .5 million from banks during this time period, prosecutors said.Orr has no criminal history and is still in custody on million bail. If convicted, he may face up to 100 years in prison.While 21 people face charges, six of them are still wanted in this case. 2334

SAN DIEGO (KGTV) - The magic of Dr. Seuss’s How The Grinch Stole Christmas returns to the Old Globe Theatre for the holidays.This is the 20th year of the family favorite in Balboa Park.The running time is 1 hour, 25 minutes with no intermission. Families with children under age three will be admitted to the 11 a.m. performances only.Get ticket information here. 371

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