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American Airlines plans to cancel flights well into April because of the Boeing 737 Max grounding.American, the world's largest airline, said Sunday it is canceling about 90 flights a day out through April 24. Before Sunday's announcement, American had only canceled flights through March 28.The airline is hopeful that that the 737 Max planes will be flying again soon, but said it is canceling flights about a month out as it waits for word from the Federal Aviation Administration."Canceling in advance provides additional availability and rebooking options for our customers," said the statement from American.The global fleet of 371 of the 737 Max jets was grounded indefinitely on March 13 after two of the planes had fatal crashes. A Lion Air flight crashed in October and an Ethiopian Airlines flight crashed on March 10.The causes of the crashes have yet to be determined but the focus has been on an automatic safety feature which may have forced the nose of each plane lower when it incorrectly believed the plane was in danger of going into a stall.Boeing and the FAA said they are working on an upgrade of its software to deal with that safety feature. Boeing said at the time of the grounding that it expected that update to be available "within weeks."American has 24 of the 737 Max 8 jets. But not every flight which had been scheduled to have a 737 Max has been canceled. American said it has rearranged its schedule to use other aircraft to complete some of those flights."We have balanced [cancellations] across our system," said the airline. It said both international and domestic flights are affected. "We will vary by day as we look to impact the fewest number of customers."American operates 3,300 flights its mainline system daily on average, and another 3,400 through regional carriers and partner airlines.Other carriers are not canceling nearly that far out.Southwest Airlines, which has 34 737 Max jets, said it is only canceling five days out at this point. It said it is also trying to rework the schedule to affect the fewest possible number of customers. 2099

After spending more than two hours fighting off attacks from fellow Democrat presidential candidates, former Vice President Joe Biden spent his closing remarks by preaching unity — before sending viewers to the wrong website."This is the United States of America. We've acted together. We have never, never, never been unable to overcome whatever the problem was," Biden said. "If you agree with me, go to Joe30330 and help me in this fight." Biden likely meant to ask viewers to text the word "Joe" to the number 30330 for more information. But his closing statement sent thousands to a dead URL. 610

A new face is serving up coffee as a Starbucks barista in the Hyatt Place Boca Raton in Florida. It's the latest promotion for Angie Diaz in her 8 months in hospitality. Diaz moved from Colombia, so she had been learning a new language while also finding a job. She's deaf, which made the transition that much more complicated, learning the signed and written words of her new community. The Bureau of Labor Statistics reports only about 19% of people with disabilities are employed in the United States, far less than the general population. "In the past, I really had a lot of struggles and I really had to open myself up to opportunities," Diaz signed.Diaz went through the Disability Services Hospitality Training Program with CareerSource in Palm Beach County. She learned hospitality skills while being given fair access to an interpreter in class. When she was first hired at the hotel, she was provided an interpreter for her training there. "My team members, when they found out I was deaf, they didn't really know how to handle it. They thought maybe it would be really hard to communicate," she signed. General Manager Sharon Ballard said Diaz quickly helped the coworkers adjust. "She's no different from anyone else, it's just the few alterations we have to communicate with her," Ballard said.Ballard said Diaz gave such excellent customer service, she was promoted to the position of a Starbucks Barista. "So she's working a bit one-on-one with the guests, and then hopefully we'll be able to get her at the front desk as well. To just move her up in her career," Ballard said.Hyatt Place Boca Raton has provided a machine that allows Diaz and other employees to basically "text" back and forth quickly on two computers facing each other. Diaz, however, suggests there are many ways to communicate, even if a person hasn't learned sign language yet, including using gestures and facial expressions."I have a really go-getter personality, and I showed them that we can find ways to communicate," she explained.Diaz is a model of success. Four other associates who are deaf have been hired in Hyatt hotels in the area, all from the CareerSource program. "All of this collectively has helped me become who I am. And I feel like I have really established myself as a deaf community member here. And I continue to learn and I feel so proud about that," Diaz explained.The 2394

American Airlines now won't use its fleet of Boeing 737 Max planes any time this summer.The world's largest airline, which has 24 of the 737 Max jets in its fleet, said it is canceling about 115 flights a day through September 3 as a result of the grounding. It previously had canceled flights through August 19. The plane was grounded in mid-March after two fatal crashes, putting focus on a particular safety feature on the plane.American's canceled flights are the most extensive among US airlines. Southwest, which has 34 of the 737 Max jets in its fleet, has canceled flights only through August 5 at this time. United Airlines' cancellations also run into August.Not all of the American flights scheduled to be flown by the 737 Max will be canceled outright. Some will be flown with other aircraft. American is also canceling some flights scheduled to be flown by different aircraft, such as the original 737, to shift those resources to other flights.American said it is adjusting its schedules to affect the fewest number of passengers possible, and passengers whose flights are canceled will be able to rebook at no cost or get a full refund if they don't wish to take their trip.The 115 flights and 24 planes represent about 2% of American's overall operations. The airline operates about 6,800 flights a day during the busy summer travel season, including those flown for it by regional feeder airlines. Its mainline operations include a total of more than 900 aircraft.Late summer is one of the busiest times of the year for air travel, so the lost flights will hurt the airline — although Boeing is expecting to find ways to compensate airlines hurt by the Max grounding. It is seeking to win approval for a software fix that is designed to address the automatic safety feature that is the focus of the investigation into the two fatal crashes."American Airlines remains confident that impending software updates to the Boeing 737 MAX, along with the new training elements Boeing is developing ... will lead to recertification of the aircraft soon," American said in its statement. "We are pleased with the progress to date." 2150

A new shareholder complaint against AT&T claims the company encouraged employees to create fake accounts for its DirecTV Now streaming service to juice its subscriber numbers and mislead investors ahead of its acquisition of Time Warner, shareholders allege in an amended complaint filed last week as part of a lawsuit against the company.According to the lawsuit, employees — who faced aggressive sales quotas — were "taught and actively encouraged" to convert activation fees that customers paid to upgrade their phones into the price for multiple DirecTV Now subscriptions. This was allegedly executed by "waiving the fee, but charging the customer anyway, and applying the payment to up to three DirecTV Now accounts using fake email addresses."The complaint claims customers were not told they had been signed up for a subscription, and that the company is said to have fielded regular complaints from customers who said that they were billed for accounts they did not sign up for. The complaint also details other alleged methods for increasing subscriptions without clients' consent.The purpose of these efforts, the lawsuit alleges, was to create the false impression that the service was compensating for declines in the legacy DirecTV satellite business, and to help justify the company's acquisition of Time Warner, now called WarnerMedia. WarnerMedia is CNN's parent company.CNN Business asked AT&T to respond to the merits of the lawsuit as well as for comment on specific allegations within it, such as claims the company pressured employees by setting aggressive sales targets and that employees were encouraged to use unrelated fees to create DirecTV Now accounts."We plan to fight these baseless claims in court," AT&T said in a statement in response.Plaintiffs include Local 449, a union pension fund based in Pittsburgh, and Melvin Gross, an investor who exchanged Time Warner stock for AT&T stock as part of the acquisition.DirecTV Now, which AT&T launched in late 2016, was billed as a key part of the company's pivot to entertainment. The lawsuit alleges that executives, including CEO Randall Stephenson, were deceitful in claiming that DirecTV Now's growth was stable, and that it was driven by "organic" demand and only limited promotions.But beyond the alleged inflation of subscriber numbers at unwitting consumers' expense, the service also suffered from significant turnover as customers jumped from one discounted streaming service to another, according to the complaint.The complaint says the plaintiffs and their attorneys spoke with a number of current or former AT&T employees who gave information about the alleged scheme. It refers to one former employee in Michigan who allegedly estimated that around 40% to 50% of the customers he dealt with starting in early 2017 complained of being billed for DirecTV Now subscriptions that they said they had not signed up for.The allegations come at what is for several reasons a delicate time for the company.Stephenson just 3043