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Best Buy has succeeded during the online shopping era by beefing up its customer service. Once again, the retailer will lean on its customer service chops by expanding its partnership with Apple to offer repairs on iPhones and MacBooks at all of its stores.The two companies announced the agreement on Wednesday. Best Buy had offered Apple-certified repairs at select stores and will now bring repairs to its nearly 1,000 stores across the United States. Best Buy's specially trained Geek Squad employees will fix customers' Apple devices.For Best Buy, the expanded deal with Apple will give its existing customers another reason to visit its physical stores and could help the retailer attract new shoppers."This will drive traffic to Best Buy stores," said Michael Pachter, managing director at Wedbush Securities. "If the repair is something that will take an hour, the consumer will be captive in the Best Buy store and likely to purchase something."Best Buy has worked in recent years to improve customer service at its stores, a key advantage over Amazon and other online players. The retailer has positioned itself as the expert in a complicated consumer electronics market. It retrained sales workers so they could offer better advice to puzzled shoppers having trouble deciding which TV model or smart watch to buy."Our business strategy is based on offering superior levels of customer service," Best Buy said in its annual securities filing.Best Buy's relationship with Apple is also critical to its business. Apple is one of Best Buy's largest suppliers, along with Samsung, Hewlett-Packard, Sony and LG. Last year, Apple expanded its distribution to Costco, a move many analysts believed was a blow to Best Buy.Best Buy has around 900 Apple mini-stores at its locations that offer Apple products. Often, Apple mini-stores are placed at the front of Best Buy's big-box stores."Apple would say that Best Buy provides the best retail experience for their products and services outside of their own home," former Best Buy CEO Hubert Joly told analysts last year.For Apple, the expanded deal with Best Buy gives customers new access points for repairs outside of Apple's own store network. Apple said it has tripled the number of authorized third-party service locations in the past three years."We're always looking at how we can reliably expand our network of trained technicians and we're excited to partner with every Best Buy store," Tara Bunch, Apple's vice president of AppleCare, said in a prepared statement. 2537

Authorities across the country are looking for a family of three that has been missing from Georgia since Dec. 22, 2018.According to the 149

Bernie Sanders releases a statement on Hillary Clinton’s comments: “My focus today is on a monumental moment in American history: the impeachment trial of Donald Trump. Together, we are going to go forward and defeat the most dangerous president in American history.”— Holly Otterbein (@hollyotterbein) January 21, 2020 331

Are technology features in new cars making drivers more complacent behind the wheel?One psychiatrist is raising concerns about choosing to have the latest technology versus staying focused, and thus safer."Some of the technology seems to be added to cars just for the sake of technology and not with a lot of thought process into how it's going to change the behavior of driving and the skills required to drive," said Dr. Vatsal Thakkar, a clinical assistant professor at NYU.Thakkar believes that modern automated technology could cause drivers to become less aware of their surroundings. He even thinks drivers should start driving cars with manual transmissions so that all focus would be on the road."Driving a stick shift vehicle is one of the purest forms of the marriage of man and machine," Thakkar said.According to AAA's annual automated vehicle survey, drivers who have advanced driver assistance systems are 68 percent more likely to trust the feature than drivers who don't have them.But Michael Formanowicz, the Manager of AAA's driving department in Amherst, New York, said that while these features help you spot trouble earlier — like lane departure assistance or blind spot detection — it's still up to the driver to take the necessary corrective action."All of a sudden, the lane departure warning goes off, you've still got to be able to guide that car back into your lane," he said.Formanowicz said motorists need to have a better understanding of their vehicles than just what each feature does.AAA's survey shows that the automatic emergency breaking feature, which is in 93 percent of new cars, has 40 names.Andrew Streit of Steven's Driving School in western New York said while these features are a huge help to drivers, they should never take the place of basic driving skills."The back up cameras and the lane changing censors and things like that, it's a lot of complacency where people feel like they don't have to pay attention as much as they probably should," he said. "People still need to stay up on their regular driving functionality." 2085

BOYNTON BEACH, Fla. — A Florida mother is suing the company who makes Banana Boat sunscreen.Agi Kiraga says one of their sprays caused her son's skin to blister."It was Sunday afternoon. Me and my husband decided to take Jaden to the pool," the Boynton Beach, Florida, mother said.Having recently moved from Chicago, Kiraga made sure to put sunscreen on her then 2-year-old son. "I apply directly on the skin and then I spread on his body," says Kiraga.Kiraga says she used "Banana Boat kids, tear-free, sting-free broad spectrum continuous spray sunscreen" for the first time.She says it was about 4 p.m. when they went to the pool, and they only stayed outside for an hour and a half at most.Later that night, Kiraga says, "all of a sudden I saw some circle spot on his shoulder." She says it was in the spot where she had directly sprayed."Next day, the spot was more red," the mother says.A day after that, Kiraga says, "it was bad. First, you had those blisters, then it was blistered where it ruptured. And then skin peeling off."Kiraga says her dermatologist told her he'd seen it before with that sunscreen. Although he did not see Jaden himself, dermatologist Reid Green, with Water's Edge Dermatology in Florida, says he's seen similar negative reactions to sunscreen before."There are certain properties in the ingredients in some chemical sunscreens that are sort of activated by the sun," says Green. That causes irritation, an allergic reaction or other problems. Green recommends using zinc- or titanium-based sunscreen."It means that instead of protecting the children from the sun, it’s actually causing a reaction to the sun as if someone put oil on their body," says Kiraga's attorney, Harris Katz, after he says he consulted with toxicologists.An internet search shows other parents around the world have complained too.Katz says they filed the lawsuit to get Banana Boat's parent company, Edgewell Personal Care, to put warnings on the label."As a parent myself, I find it to be incredibly scary and unnerving that you can use a product like this and not know it’s dangerous until almost 24 hours goes after the application," says Katz.Jaden has a scar where the blisters once were."I brought in this world a healthy kid. And just because this company didn’t put in a warning, it’s painful to him," says Kiraga.WPTV reached out to Edgewell Personal Care and their lawyer, but they did not respond. Part of the lawsuit claims that Edgewell is falsely marketing a safe product. Edgewell's lawyer filed a motion to dismiss in court, saying that part of the lawsuit should be thrown out. Edgewell Personal Care later released the following statement: 2680

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