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SAN DIEGO (KGTV) — There is new frustration for San Diegans trying to cutback their spending amid coronavirus restrictions.Some companies are refusing to freeze automatic renewals despite being closed. That's leading to resentment as workers across the county face layoffs, furloughs and reduced hours. Amanda Sullivan, a mental health professional, says she's still being billed a month for her 24 Hour Fitness membership, despite the gym shuttered. 24 Hour Fitness promises instead to add the lost time to the end of her membership. "It feels like robbery," she said. "We're taking your money, you can't do anything about it, we're telling you this is what we're offering, we'll just tack on time at the end."Sullivan said her emails to 24 Hour Fitness have gone largely ignored, or she's received boilerplate responses. Meanwhile, 24 Hour Fitness has shuttered its call center. In a statement, the gym stood by its decision, noting it also made available its subscription app that includes exercise instruction."24 Hour Fitness is focused on the continued health and safety of our club members, team members and guests. With that in mind, we have made some difficult decisions to ensure our ability to provide services to our club members and sustain our business over the long term," the statement said.The coronavirus shutdowns have prompted a variety of responses from membership-based businesses.While 24 hour is billing as normal, other gyms, like CorePower, OrangeTheory and Chuze have frozen fees. LA Fitness will only keep billing if a club reopens in the San Diego market by April 1.The San Diego Zoo and SeaWorld say they will extend annual passes to make up for the lost time. Spokespeople for both parks say additional questions should be directed to customer service. Consumer attorney Frederick Schenk, of CaseyGerry, says each subscription contract is different but he says it's always worth a phone call to ask for a refund. "I'm finding that vendors are working with their customers to come to terms with this horrible dilemma," Schenk said. "We're all facing it, and we have to face it together. So if a vendor thinks that it's going to take advantage of its members it will find in the not-too-distant future it will have lost that member and many others."Michael Weiner, a consumer attorney with Slate Law Group, said it is difficult to analyze situations without seeing individual contracts, but in general a consumer would appear to be on strong legal footing if he or she is being billed for something they aren't getting. Weiner suggested reaching out to corporate, and posting on social media if things don't change. "If they were still rebuffed, there are multiple avenues to take, from hiring counsel to speak to the company on their behalf, to filing a complaint with the Consumer Financial Protection Bureau and the local San Diego Chamber of Commerce," Weiner said. Sullivan, who has the 24 Hour Membership, said her days as a member there are numbered. 2999

SAN DIEGO (KGTV) -- The start of a new school year is almost here and, in some parts of the county, is already underway.Education reporting website Niche recently released their 2018 list of best middle schools in California, and lots of schools in San Diego County made the list.Many of the top schools in the county are located within the Poway Unified School District.PHOTOS: Top 10 middle schools in San Diego CountyCheck out the top 10 list below: 465

SAN DIEGO (KGTV) - The San Diego County Office of Education is bringing solutions to families without internet access to start the school year.The “digital divide” was already in place before the pandemic. With an increased reliance on distance learning and working from home, it’s only gotten worse.Before coronavirus, 1 in 5 students in San Diego County were under-connected or not connected at all.Chief Technology Officer, Terry Loftus, with the County Office of Education is working to help fix that.“If the parent had an Android phone, that qualifies as connectivity, but it’s not broadband and it doesn’t meet the needs of distance learning,” said Loftus.The COE is stepping up to the challenge of bridging the digital divide that plagued about 100,000 families.“Approximately 36,000 of those were South and East county,” said Loftus. “Or our districts that have people on the Free and Reduced Meal Program and haven’t had access in the past.”Many families can’t afford cable or wireless connections, or were forced to cut the cord after losing their jobs.Others live in more rural areas where that connection isn’t possible.So, they’re adding satellite solutions and distributing hotspot devices.“The 5,000 devices that are going out in the next week or two in that initial order, zero are being paid for by families,” said Loftus.There are also options for undocumented families and those who don’t want to share personal information to secure a connection.“To get that service without having to give details about their financial background, immigration status,” said Loftus.Most of the new connections are coming at no cost to parents or students thanks in-part to money from the CARES Act.The COE is also working with legislators on Senate Bill 1130 that would build new infrastructure in communities that need it.They’re in the process of surveying families to see who still needs connectivity as their programs are rolling out. They plan on getting those numbers back next week.For more information on the available programs, click here. 2059

SAN DIEGO (KGTV) — The world's only two platypuses to live outside of Australia now call the San Diego Zoo Safari Park home.The zoo recently received the two platypuses — a male named Birrarung that hatched in 2011 and female named Eve that hatched in 2004 — from Taronga Zoo Sydney. The animals were flown to San Diego in crates specially designed for platypuses, according to San Diego Zoo Global.Here the two animals will live in the Safari Park's Walkabout Australia habitat, where a special home has been constructed for them.RELATED: San Diego Zoo's endangered tree kangaroo joey emerges from mother's pouchPlatypuses are semi-aquatic animals that live in freshwater habitats. In San Diego, the zoo says they will be ambassadors for the species outside of their native Australia and advocate the "importance of freshwater for both humans and wildlife."Australian conservationists have been working to determine the status of the animal in the wild using environmental DNA, or trace DNA found in their habitats.“Overall, platypuses were detected at 38 percent of sites sampled in Victoria and 32 percent of those in New South Wales,” said Josh Griffiths, a senior wildlife ecologist. “Although it is still too early to draw many conclusions from this raw data, some trends are emerging. For instance, higher platypus occurrence is associated with native vegetation cover, high in-stream complexity (providing good habitat for macroinvertebrates) and suitable burrowing habitat.”RELATED: Historic in vitro southern white rhino birth is first for San Diego Zoo, in the U.S.Part of the challenge for researchers is investigating dry conditions found throughout the country. The "eDNA" method is helping scientists determine the presence of the generally shy, nocturnal species.The International Union for Conservation of Nature’s Red List of Threatened Species recently changed the status of the platypus from a "species of least concern" to "near threatened."Australian researchers say the eDNA study helps them determine the impacts of environmental threats like land use, altered water flow, and habitat degradation where platypus populations are detected. They hope that data allows them to effectively protect the species from becoming more endangered in the future. 2281

SAN DIEGO (KGTV) — Thousands of people enjoyed San Diego County beaches, despite the ongoing Beach Hazard Warnings.The National Weather Service announced there would be high surf, high tides, and strong rip currents on the San Diego County coastline. This Beach Hazard Warning continues until Sunday. Whether you're playing, laying, or even working on this July 4th holiday, spending time at Mission Beach was a dream come true. Especially if you were the Newman family, escaping the Phoenix heat. "When we left, I think it was 114 degrees," Bryant Newman said. They said it just doesn't compare. "We used to hang out a lot at the resorts there locally [in Phoenix], but we have been coming to California for Fourth of July for the last for five or six years," Newman said.But let's not forget about the Beach Hazard Warnings, still in effect until Sunday. "They did warn us about high surf before I left the hotel this morning," visitor from LA, Saira Kinuthia said. Kinuthia is not letting her two boys out of sight. She said while they are here for fun, safety comes first. "We had our talk, and if the lifeguard says that we need to come out of the water, then we have to come out of the water," Kinuthia said. Also keeping a close eye, there was a large police presence along the beaches and boardwalk. While most of the patrols were for alcohol, officers were also regulating the new e-scooter rules that took place on July 1st. Riders must slow down to 8 miles per hour on the boardwalk. But 10News saw many people zooming by. One was an accident between a double-rider and an elderly gentleman, walking on the boardwalk. All parties were okay. San Diego Police said they are giving many verbal warnings and a few citations for what they consider egregious e-scooter violations. Whether it's on the scooter or in the ocean, please remember. Safety First. 1870