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With a lot of states forcing businesses to close their doors over the past couple months, small businesses felt the pain of little to no foot traffic.Now, building customer relationships is more important than ever, and many businesses turned to the internet to help fill the gap in sales.“Everything happened, as we all know, in a matter of three days the world changed dramatically,” said Dawn Johnson, owner of Mainstream Boutique Aurora and Mainstream Boutique Castle Pines in Colorado. She’s been in business for seven years.“The passion of a small business owner goes so much deeper than people know. It’s like a child,” she said.Back in March, she was forced to close her doors. Her only solution was to move online.“I would come in on the weekend. My husband would hold the camera, my daughter who is 16 she would model the clothes,” Johnson explained. “We tried things we never tried before.” This included a virtual fashion show and a virtual selling event with one of their vendors.With limited resources, Jonson and her staff managed to post their items for sale on platforms like Instagram and Facebook in a matter of days.“Anything helps. Every time we get one sale on that I do a happy dance,” she said. And the reach of the internet brought in a following from all over.“One of the things we noticed is we had a captive audience for the first time ever,” she said.“We are social beings and I think our limitations on our social interactions have 100 percent changed the way we do so many things,” said Melissa Akaka, an Associate Professor of Marketing at the University of Denver. She does consumer insight research.“Small businesses have especially had to become innovative about how they can maintain a relationship with their customers when they need to follow all of the social distancing protocols that are in place,” she explained.Akaka said the pandemic has changed the way we buy things – and customer relationships, especially through social media, are more important than ever.“Those who have really strong brands and really strong community ties with their customers or their followers, I think have a better chance of being able to succeed on this type of platform because they already have their customers built in,” she explained.However, even companies with those strong ties are having a hard time.“We have a following, but we’re still a small family business,” said Steve Weil, President of Rockmount Ranch Wear. The company has been around 75 years, serving customers and other businesses with their clothing and other apparel. Rockmount went online back in 2001.“That has been our lifeblood quite frankly, because it enabled us to reach the world in a…disrupted retail landscape,” Weil explained. “Since COVID, it was part of our business that continued to operate whereas retail did not.”Long standing businesses like this, have seen hard times before.“Everything from tornadoes wiping our factories, to the Great Recession, and now this,” he said. “The secret of survival is never forgetting that disasters happen, and we’ve been through them every 10 years for 75 years.”Even with the help of the internet and social media, both Johnson and Weil saw a drop in sales in recent months.“It was less, it wasn't the same. But what it was able to do is keep us going because we literally would have had no income at all,” Johnson said.“Our sales plummeted to less than half of normal,” Weil said.Big social media sites like Facebook and Instagram are trying to make a difference by offering a platform for small businesses to market and sell. Facebook recently announced Facebook Shops, which will allow businesses to sell their items directly on their platform, without taking them to another site. Johnson said she plans on taking advantage of that as well.“The Facebook and the Instagrams of the world, it means a lot for companies to recognize how hard it is for small businesses. We’ll try anything to see if it works,” Johnson said.Akaka said when it comes to small businesses, there’s a lot of room for innovation, as customer relationships and online presence becomes more important.“Those who can figure out how to adapt and really think through solutions to not just their business problems but to their customers' problems,” she explained. “Those who can step up and be solutions for that are going to weather the storm much better.”  4395

WASHINGTON – A federal appeals court has largely upheld the Federal Communications Commission's controversial repeal of its net neutrality rules for internet providers, finding the agency didn't overreach when it decided in 2018 to deregulate companies such as Comcast and Verizon.The decision marks a victory for the Republican-led commission in light of opposition by consumer groups, tech companies and local government officials who had sued the agency in a years-long battle over the future of the open internet.But there is an important caveat: The court struck down a key aspect of the agency's order that could lead to further battles at the state level.Tuesday's opinion by the US Court of Appeals for the DC Circuit is a win for the broadband industry, which had argued the regulations created uncertainty for internet providers and were too restrictive. But the decision also handed a partial victory to net neutrality advocates in that it provides a path for states to create their own net neutrality rules.Both sides were quick to declare victory.In a statement Tuesday, FCC Chairman Ajit Pai said the decision is a win "for consumers, broadband deployment, and the free and open Internet." He added: "A free and open Internet is what we have today and what we'll continue to have moving forward."Democratic FCC commissioner Jessica Rosenworcel, a net neutrality advocate, cheered the court's decision as it "vacates the FCC's unlawful effort to block states and localities from protecting an open internet for their citizens."For years, consumer groups have pushed for tough net neutrality rules. Advocates say providers should not be allowed to slow down websites, block access to apps or give faster service to preferred partners, which could distort the market for online services. Under those principles, Verizon, for example, would not be allowed to speed up loading times for, say, Yahoo, which it owns. Similarly, Spectrum could not downgrade Netflix as a way to deter cord-cutting.In light of the decision, Mozilla, maker of the Firefox browser and one of the lead plaintiffs in the case, said the fight to preserve the principle of net neutrality "is far from over."Consumer groups succeeded in 2015 when the FCC decided to regulate internet providers much like legacy telephone companies. The agency imposed clear rules banning the blocking, throttling or accelerating of Web content by internet providers and reserved the right to investigate business practices that risked violating the spirit of net neutrality.Opponents charged that the rules were a gross overreach by the government. Industry groups argued the constant danger of FCC investigations created business uncertainty and the rules opened the door to direct federal regulation of broadband prices.When President Trump took the White House, Republicans gained control of the FCC. Among the first acts Pai took as the new chairman was a plan to unwind the rules. Pai argued that the net neutrality regulations were heavy-handed and discouraged internet providers from upgrading their networks. In 2017, the FCC voted to repeal major parts of the rules, including the bans on blocking and slowing of websites.Internet providers say they are not interested in blocking or slowing down websites anyway.USTelecom, an association representing broadband providers, said the litigation showed how "Congress must end this regulatory rinse and repeat cycle by passing a strong national framework that applies to all companies."But internet providers have lobbied for the freedom to strike deals with websites to provide premium service, possibly in exchange for extra fees.Some policymakers have argued that practice, known as "paid prioritization," could benefit advanced applications like self-driving cars and telemedicine. Critics worry it could become an unbearable cost for some websites and tech companies — giving wealthy, established firms the power to dominate while marginalizing smaller businesses that can't afford to pay.Those arguments figured prominently in the legal battle over net neutrality. A coalition of critics led by Mozilla sued the FCC in hopes of blocking Pai's deregulation.The case was decided with the panel's three judges concluding the FCC acted lawfully when it decided to undo the Obama-era rules and regulate internet providers more lightly.But the opinion also struck down efforts by the FCC to prevent state governments from enacting their own net neutrality laws and regulations. The court on Tuesday rejected that approach, saying it amounted to an attempt to "categorically abolish all fifty States' ... authority to regulate intrastate communications." The FCC could still seek to preempt states on a case-by-case basis, setting the stage for multiple legal tussles.Andy Schwartzman, a lecturer in law at Georgetown University, said the decision "provides a roadmap to rules that can protect the promise of a vibrant internet that serves people, not the big cable and telcom companies." 5018

Virginia lawmakers on Tuesday abruptly adjourned a special session aimed at gun safety that was called following last month's 138

Two of Italy's fiercest soccer rivals squared off Sunday in a match atop the standings of the country's best league — but no fans were in the stadium to witness the action.First-place Juventus defeated third-place Inter Milan 2-0 on Sunday in Turin. The game was played without spectators at Juventus' Allianz Stadium, as Italy has forced 16 million people in quarantine amid the coronavirus outbreak.The match was still broadcast on TV, making for an eerie setting for the match. Players' celebrations and coaches' directions were audible on the TV broadcast.Juventus' win gave La Zebre a one-point lead in the Serie A league standings — a lead that will stand until at least April. On Monday, the Italian Olympic Committee announced it was 754

WASHINGTON, D.C. -- President Donald Trump announced Tuesday that he has commuted the 14-year prison sentence of former Illinois Gov. Rod Blagojevich.The 63-year-old Democrat walked out of a federal prison in Colorado around 7 p.m. local time.“He’ll be able to go back home with his family after serving eight years in jail,” said Trump to reporters . "That was a tremendously powerful, ridiculous sentence in my opinion, and the opinion of many others.”Blagojevich was arrested on corruption charges in 2008 after the Justice Department alleged he ran a "pay to play" scheme when filling the Senate seat vacated by Barack Obama. In 2009, Blagojevich was impeached and removed from office.Blagojevich was then indicted by a federal grand jury on corruption charges in April 2009. He was later found guilty on one count of lying to the FBI. A mistrial was declared on 23 other charges. Blagojevich was sentenced to 14 years in prison and has been incarcerated since 2012.Blagojevich appeared on "The Celebrity Apprentice" — a television series hosted by Trump — in 2010.Trump has floated a commutation or pardon for Blagojevich in the past. In August 2019, Trump told reporters aboard Air Force 1 that he felt that Blagojevich had 1242