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SAN DIEGO (KGTV) — A San Diego family is living in an empty home and says nearly everything they own is being held hostage by a moving company.They’re part of a growing group of people around the country who say they’re victims of a deceptive bait-and-switch operation. 10News has spoken to a representative of the moving company who denies wrongdoing.Over FaceTime, Brad and Vanessa Angle gave 10News a tour of their house in North Carolina. They recently moved there from their home in Poway. The family is sleeping on mattresses on the floor since their furniture and household items never arrived. The goal of relocating was to live a stress-free life, but the feeling of emptiness is driving them to tears.“It affects a lot it. It affects my daily life. I have to keep going, you know. I try to stand up every day for my kids. I have three kids that I have to be there for,” Vanessa said.What hurts the most is losing the memories. Her husband, Brad, says Titan Moving and Storage has the family’s irreplaceable belongings, like the photos and videos of their kids, and Vanessa’s wedding dress.On Titan Moving and Storage’s paperwork to the Angle family, it shows the company’s address is in Chantilly, Va.The Angles say the company had originally given them a binding estimate of ,300 with ,205 down. Yet after movers loaded everything up during the family’s moving day in July, the Angles say the movers claimed that the family had more items than what they were originally quoted for. The movers doubled the estimate.The Angles say the movers demanded a partial payment.“I think it was ,700-something dollars that we had to write a check for,” says Brad. He says his family was assured that any issues could be worked out with a company associate come Monday.Monday came and went. “[An associate] answered the phone on my first call and then immediately hung up and then wouldn't answer after that,” says Brad of his attempt to resolve the dispute with the company.The Angles stopped payment on the check and the situation went from bad to worse.The Federal Motor Carrier Safety Administration, or FMCSA, is the government agency that oversees interstate moving trucks. The agency reports that the carrier has never been authorized to move household goods. The FMCSA is currently investigating the carrier.This year alone, the FMCSA reports there have been 98 complaints filed against the carrier. Complaints have come in from customers like Chris Baumann in Florida. He says the company pulled a bait-and-switch operation on him.“If I didn't have a headset on, you'd hear this house echoing. It's empty,” he said over video chat about not receiving his belongings from the moving company.He and others say they had checked reviews before hiring the company. Titan Moving and Storage only has one star on Yelp, but there are other companies listed on Yelp with similar names and better reviews, causing confusion for customers. The Angles recently got what they call "hostage” photos from the carrier. They were sent pictures of their items that are being held at an undisclosed storage facility in California. The company tells us it won’t release anything until receiving a storage payment from the family.“They're trying to charge us over a thousand dollars a month for storage which is insane,” says Brad.Titan Moving and Storage’s website has been down for several days. A manager with the company told us they're not taking new customers. He declined a taped interview but acknowledged that the company does not have a license to move household goods.He claimed it was due to a “filing issue” and said the company works with licensed third-party movers. The FMCSA tells 10News that the company is still not authorized to use third-party movers for household goods. The manager also told us that the company tried to resolve the matter with the Angles last month by offering them a reduced moving fee.The Angles call that a lie.“I see it as a crime. They don't have a license,” adds Vanessa.According to the FMCSA, the FMCSA does not have the authority to resolve claims against a moving company. State law enforcement, transportation and consumer affairs agencies are responsible for pursuing suspected incidents of moving fraud and regulating the operations of intrastate moves.According to the California Department of Consumer Affairs, moving companies that operate within California are required to be licensed by the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation (BEARHFTI), part of the Department of Consumer Affairs.The BEARHFTI became the new licensing and regulatory home for household movers on July 1, 2018. The BEARHFTI is aware of the consumer complaints against Titan Moving and Storage but cannot comment specifically during the open investigation.A spokesperson tells 10News that the company is not licensed with the BEARHFTI.A sergeant with the San Diego County Sheriff’s Department tells 10News that its detectives are looking into the matter. 5031

SAN DIEGO (KGTV) - A San Carlos woman's trip to the San Carlos library turned into nightmare after she was bitten by a dog.A large bruise and two puncture marks remain stamped on Tricia Erler's left thigh."I was in total shock," said Erler.On Tuesday afternoon, she had just finished a mind-and-body class inside the library, grabbed some magazines, and was headed into a lounge area to read."I was behind this woman's chair, and she got up abruptly and swung around in one movement ... she sort of fell into me, and I fell into the books. I felt a stabbing pain in my leg. I thought something had stabbed me from her backpack," said Erler.RELATED: Service dog or pet? Hillcrest businesses take action against the fakes Erler limped to the front desk area and pulled up her pant leg. "You're in total disbelief. You're bleeding and there are teeth marks on your leg," said Erler.Nearby, she saw what bit her: a leashed white dog, possibly an Australian Shepard, with black markings on its head. Next to the dog was the woman who had bumped into her. She was in her 20s or 30s with a stocky build. RELATED: Fake service animals attacking peopleAccording to the librarian, the woman claimed she was going to go to her car to get the dog's information. The woman walked out and never came back."I was upset and shaking. You would think you'd be totally safe in a public library," said Erler.Erler just received her second of four shots for a rabies regimen. Back at the library, an animal policy is posted on the front door: only service animals allowed. RELATED: Dog attack traumatizes Normal Heights neighbors"This proves we need better regulations. Definitely feel dogs should be checked," said Erler.Under federal law, dog owners can be asked if the animal is a service dog, but can't be asked for documentation. A city spokesperson says their policy is to ask every animal that enters a library. In this case, officials say staff did ask and the woman confirmed it was a service animal.Anyone with information on the case is asked to call the San Diego Humane Society at 619-299-7012. 2097

SAN DIEGO (KGTV) — A police pursuit involving a man who failed to yield that started in the Los Angeles area took authorities all the way to San Diego Thursday.The suspect, later identified as Karl Flores, 34, was driving a red Honda Civic when he failed to yield on Washington Boulevard at about 11 a.m., according to California Highway Patrol. The man had first been reported as a stolen vehicle suspect, but police eventually said that was not the case.Flores then took police on a pursuit through the Los Angeles area, at one point hitting a pedestrian riding a scooter. The pedestrian suffered non-life threatening injuries, according to police.WATCH THE PURSUIT LIVE:Flores continued into the Inglewood area before avoiding a PIT maneuver by police that sent the Honda spinning, KABC reported. He continued fleeing police, avoided more PIT maneuver attempts, and drove from southbound Interstate 405 to Interstate 5 into San Diego.The vehicle stopped on I-5 near Las Pulgas Rd. at about 1:30 p.m., prompting a police standoff and Sig Alert was issued for both directions of I-5 at Las Pulgas Rd. CHP said it appeared the vehicle had run out of gas. Officers were able to drag the man from the vehicle with the help of a K9 officer just after 2 p.m. CHP said the man would be taken into custody following treatment at a nearby hospital.Traffic on SB I-5 backed up for miles during the standoff, eventually reopening at about 2:30 p.m.WATCH THE CHP'S PRESS CONFERENCE ON THE CHASE: 1493

SAN DIEGO (KGTV) -- A person was hit and killed following a crash in San Diego late Saturday night. CHP says a driver lost control and crashed on SR-94 just west of I-805 around 10:30 p.m. Saturday night. According to officers, the driver then got out of the car and started walking to an off-ramp when they were hit by another vehicle. The victim died at the scene, CHP says. The car that hit the victim fled the scene. At this time, it’s unclear if drugs or alcohol were factors in either crash. 506

SAN DIEGO (KGTV) — A San Diego judge said Thursday that his recent ruling protecting two strip clubs from California's stay-at-home order extends to all county restaurants.San Diego Superior Court Judge Joel R. Wohlfeil said Wednesday that strip clubs and "San Diego County businesses with restaurant service” cannot get a cease-and-desist order. Thursday, he reiterated his ruling, saying that it applies to all restaurants in the county, not just the strip clubs in question. "The court’s intention is that all businesses which provide restaurant service — meaning all restaurants in the County of San Diego — are encompassed in the scope of the court’s order. It’s not limited to plaintiffs who also provide restaurant service, but it is intended to encompass all restaurants within the County of San Diego,” said Judge Wohlfeil.RELATED COVERAGE:Not all San Diego restaurants will reopen, despite court orderSan Diego restaurants ready to reopen for indoor and outdoor dining after judge's rulingCounty suspending COVID-19 restaurant closure enforcement following court rulingIn response, County Supervisor Nathan Fletcher said the ruling does not change the trends around COVID-19's spread throughout the county and state."The judge's ruling does not negate the fact cases continue to rise, ICU capacity is at a breaking point and deaths keep growing. We must take action to slow the spread," a statement from Fletcher said.The county and state are expected to file an appeal. The Board of Supervisors was scheduled to meet Friday in a closed session to discuss any next steps.San Diego Mayor Todd Gloria said while the county and state are determining the path forward following the ruling, San Diegans should continue to wear a mask and distance as much as possible."The City of San Diego is working closely with the County and the State to determine the implications of Judge Wohlfeil’s ruling. No one wants our small businesses to be closed, but the science and data are showing a dire trend in hospitalizations and deaths. Over 1,200 have died in San Diego County and the ICU capacity in Southern California has dropped to zero," a statement from Gloria said. "We have a collective obligation to accept the personal responsibility of keeping each other safe. I am asking San Diegans to continue to stay home as much as possible, wear a mask, avoid large gatherings, and order to-go to support small businesses. The health of our local economy hinges on the health of San Diegans."Wednesday's ruling prompted many local restaurants to open their doors again after they were shuttered by the state's stay-at-home orders requiring restaurants to offer takeout and delivery only. Though it wasn't immediately clear if that meant restaurants could reopen for full service or limited service, such as outdoor dining only.County officials said Wednesday that until more clarity surrounding the ruling was provided, they have suspended enforcement against restaurants and live entertainment establishments. California's regional stay-at-home order went into effect after the Southern California region, which includes San Diego County, saw its ICU capacity dipped under 15%. Thursday, the region's capacity hit 0% as the state added more than 52,200 new coronavirus cases.Wednesday’s ruling was in response to a case brought against the county and state by Midway Ventures and F-12, the owners of Pacers Showgirls and Cheetahs Gentleman's Club, in October, after COVID-19 restrictions that forced them to close. A preliminary injunction was granted to the strip clubs on Nov. 6 protecting them from any enforcement, though the businesses were still required to comply with rules surrounding a 10 p.m. curfew and close early. 3733