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SAN DIEGO (KGTV) — A Scripps Ranch woman who contacted Team 10 about problems with her Samsung refrigerator is now receiving a full refund after Team 10’s story aired.Stephanie Nivinskus bought her Samsung french door refrigerator in December 2014. It cost her nearly ,000. She said she had issues roughly six months after she bought it. "It's been a headache since the beginning," Nivinskus told Team 10 in September.The first problem was the ice maker does not function properly, according to Nivinskus."The ice just gathers and collects up there. It makes it so it doesn't work," Nivinskus said.She also has issues with the temperature of the refrigerator. The FDA says a safe temperature inside a refrigerator is 40 degrees or below. During the initial interview with Team 10, the thermometer inside of Nivinskus' refrigerator read about 56 degrees."Having spoiled food is a real problem," she said. RELATED: Samsung customers upset over broken ice makers and high temperatures on fridgesNivinskus said a Samsung representative called her after Team 10’s first story. Shortly after, a full refund for her refrigerator was processed.“Thank you so much for helping us because fighting by myself, I was getting a whole lot of nowhere,” Nivinskus said.Samsung is currently facing a class-action lawsuit regarding the broken ice makers. There are also more than 5,400 people in a Facebook group demanding a recall of Samsung refrigerators.In an email, a Samsung spokesperson told Team 10 in response to the initial story: "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. If a customer encounters any problem with their product or service, we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance."Nivinskus said she spoke to customer service before contacting Team 10. She is encouraging other customers dealing with similar problems not to give up. "Keep fighting,” she said. “They need to take responsibility for this and you need to get what you paid for." 2092

SAN DIEGO (KGTV) — An SDG&E outage knocked out power to hundreds of South Bay customers Friday, including a money exchange operator whose backup generator may have contributed to a health crisis.According to SDG&E, about 703 customers in the areas of San Ysidro and Otay Mesa were affected by the outage that began at about 6:40 a.m. Service was supposed to be restored by 10:30 a.m., but that was pushed back to 12 p.m.Two people became ill and were taken to the hospital from a money exchange business using a power generator.According to SDG&E, a substation experienced a technical issue in which a capacitator failed. Crews had to go in a repair the substation before power could be restored. 716

SAN DIEGO (KGTV) - Amid Coronavirus c oncerns a Holland America cruise ship took off Saturday from the Port of San Diego on a 7-day trip to Mexico.Passengers boarding the cruise said for the most part they weren't concerned.Some added Holland America had been emailing them updates on precautions the cruise line is taking and what passengers should do to stay healthy.Holland America sent this list of precautions to 10News:Guests who have traveled from or through mainland China, Hong Kong, or Macau, or had contact with a suspected or confirmed case of novel coronavirus (2019-nCoV) or a person who is under monitoring for coronavirus in the last 14 days prior to sailing will not be permitted to board the ship. Pre-Boarding medical evaluations, including temperature checks, for persons whom, for any reason, appear or identify as symptomatic (respiratory or fever symptoms); and For all guests, our standard pre-boarding health reporting advising of their reporting obligations for any illness or symptoms of an illness.Medical screening for Coronavirus on all guests who visit our onboard Medical Center with symptoms of any respiratory illness.Reporting to local and national health authorities of all cases of fever and respiratory illness, and any patients with suspected Coronavirus infection. Crew members from mainland China will be delayed from joining any ship until further notice. Crew members from other regions of the world who may have been scheduled to connect on flights through China have been rerouted.Additional environmental disinfection on board will be performed in addition to our regular stringent cleaning and sanitation protocols.Saturday 10News did not see or hear about any passengers having their temperature taken.10News reached out to the cruise line working to confirm these precautions are being taken. 1850

SAN DIEGO (KGTV) -- A San Diego Police Sergeant accused of soliciting sex with a minor was found dead after failing to show up for court Monday. Joseph Ruvido, 49, was absent from his arraignment Monday, forcing a judge to issue a bench warrant and revoking his bail of 0,000. According to police, Ruvido was found dead around 4:25 p.m. as officers conducted a welfare check at his Carmel Valley home. Ruvido was charged Monday with two felony counts of arranging a meeting with a minor with sexual intent and one count of attempted lewd acts on a minor between the ages of 14 and 15.The prosecutor won't provide details citing the ongoing investigation, but says the acts were committed July 6th. Police arrested Ruvido at his home in Carmel Valley on July 26th, two days after getting a Crime Stoppers tip. RELATED: San Diego Police Sergeant arrested for soliciting sex with a minorRuvido was assigned to the SDPD Watch Commander's Office, approving reports and and bookings. Before that, Ruvido was a patrol sergeant with the department's Eastern division, according to SDPD Chief David Nisleit. He'd been with the department for 21 years. Ruvido was suspended without pay during the investigation. Anyone who believes they may be a victim or has any additional information they are encouraged to reach out to police at 619-531-2480 or Crime Stoppers at 888-580-8477. 1383

SAN DIEGO (KGTV) - A San Diego woman says she was the victim of a violent attack inside her hotel room at the high-end Omni La Costa Resort and Spa in Carlsbad.In an exclusive interview with 10News, Jacquee Renna is accusing the front desk staff of handing out her room number and a key without her permission. The hotel is staying tight-lipped with 10News about the apparent security breach, but it's giving details to the courts."I haven't felt safe since then," Renna tells Team 10 Investigative Reporter Jennifer Kastner. "Suddenly, I heard the door kind of jiggle and I thought [room service] was coming to get our plates," she explains. She and her boyfriend were finishing dinner inside their hotel room when she says her ex-husband was able to unlock the door and break through the security latch."I saw the key in his hands so he had the key," she tells us. "He threw me over onto the bed. I could see rage in his face."Court documents claim her ex-husband punched her boyfriend in the face, dragged him at least twenty feet and kicked him in the head. Renna says her ex-husband then ran out to the parking lot, where he apparently slashed her boyfriend's tires, before leaving."[My boyfriend] had bruises and scrapes. I think we were both really in shock," she says. "The Omni has a responsibility to provide safe and secure rooms to their guests," says her attorney, Robert Fitzpatrick. He's helping her sue the hotel chain for negligence.Renna says that after the attack, the hotel manager apologized to her and said the hotel's front desk person had given the key to her ex-husband. Fitzpatrick adds, "Omni should never have given a key to the hotel room and they should have not disclosed the hotel room number."Hotel room attacks are uncommon but have made headlines in Southern California.Earlier this year, Covina police say security video caught a pastor lurking outside a Los Angeles hotel room, touching himself as he watched two girls who were alone inside. Officers report he later forced his way into the room and assaulted an 11-year-old. He was charged, but has pleaded "not guilty".Disturbing 2014 security video out of Kern County captured a front desk worker handing a room key to a man accused of posing as a female guest's boyfriend, before he reportedly fumbled with the room's peep hole, went inside, and sexually assaulted the woman while she was sleeping. He's seen running out with his pants around his ankles. He was convicted and a jury found that the hotel was partially responsible for the assault.It begs the question, who is responsible for making sure hotels in San Diego are keeping guests safe? To get answers, Team10 spoke to the San Diego Hotel-Motel Association, the San Diego Tourism Authority, local hotel negligence attorneys and private security professionals. None of them knew of any local, state or federal authority that has oversight. Hotels are left to police themselves. The Omni Hotel chain denied our request for an interview to discuss the new lawsuit, citing that it doesn't talk about pending litigation. It did send us the following statement. 3145

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