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SAN DIEGO (KGTV) -- A group of California lawmakers is asking for an emergency audit of the state's Employment Development Department (EDD).In a letter sent to the Joint Legislative Audit Committee, legislators claimed that EDD had failed Californians when it's needed most.The letter said, "EDD reported that it has processed 9.3 million unemployment insurance claims and distributed about billion in benefits. Yet some 1 to 1.2 million potentially eligible applicants, including those that filed in March, are still waiting on payments. EDD's actions or lack thereof have real consequences: people are depleting their life savings, going into debt, and are unable to pay rent and feed their families."For months, Californians have complained to lawmakers and news outlets saying EDD was struggling to get them money. Many described calling the department hundreds of times a day trying to speak with someone about a filed claim."I'm not going to be able to pay rent, and I'm not going to be able to pay my insurance," said San Diego County resident Jaedra Miller.Miller says she was receiving money from EDD, but after a few payments, something changed."They just flagged my account, and I've been trying to figure out why," she said. "I've been calling, and I completed the paperwork they sent me."Miller said there's an issue with the effective date on her claim. She told reporter Adam Racusin she believes the dispute caused the money to stop."It's just so incredibly frustrating," Miller said. "I've tried so many avenues, and I just, I really feel helpless."In the past six months, the Employment Development Department has taken a verbal beating from Californians and their lawmakers.During a May hearing, lawmakers told the head of EDD they're hearing from constituents who are struggling in the application process, being denied with no explanation, and having difficulty getting in touch with anyone at the department."We've never heard the type of suffering that people are experiencing right now, not just in regard to the pandemic, but when they call your bureaucracy," Assemblymember David Chiu said at the time. "The feedback we're getting is atrocious."Later that month, EDD said in a press release, "The Employment Development Department (EDD) will hire approximately 1,800 new temporary full-time and hourly staff over the next several weeks from throughout California to bolster the delivery of critical Unemployment Insurance (UI) services to workers impacted by the COVID-19 pandemic. The workers will be trained in skills including call center operations, processing UI claims, and analyzing documents from claimants and employers to make wage determinations for benefits."EDD says that since March, the agency has redirected more than 600 staff from other units and 700 staff from other departments to assist the UI branch. The agency adds that it has been given approval to hire 5,500 new temporary employees, and that more than 5,200 employees have been approved for hire and more than 3,600 are in various stages of onboarding, training, and deployment.The state agency said it could not comment specifically on Miller's claim."Due to the legal confidentiality of Unemployment Insurance (UI) claimant information, we cannot discuss any details related to an individual’s case. Media Services does not have access to specific claimant information, nor the authority to share an individual’s claims details. As individual claims issues are often unique to each claimant, they are best mitigated by the UI analysts who are working the individual cases. We have added Ms. Miller to a claimant referral list that has been sent to our Unemployment Insurance branch, which handles benefits claims processing," a spokesperson said.In a press release on Aug. 27, the agency did say it has disbursed more than billion in benefit payments since March.The release stated, "EDD has processed over a total of 11.0 million claims for Unemployment Insurance (UI), Pandemic Unemployment Assistance (PUA), and benefit claims extensions over that timeframe. The average amount of benefits paid daily by EDD over last week (4 million) was 967 percent higher than the daily average paid over the same week at the height of the Great Recession ( million) in 2010."The group of lawmakers calling for an audit ask that EDD, "Assess the reasons for backlogged unemployment insurance claims (claims) and the effectiveness of EDD's efforts and timeframes for eliminating the backlog. Evaluate the effectiveness of EDD's actions to improve call center performance and response time. This includes EDD's hiring, onboarding, and training efforts to increase call center staffing levels. Determine the magnitude of EDD's claims workload, including the number and percentage of claims that were approved, denied, pending, and backlogged since the beginning of the pandemic. Assess EDD's call center capacity and determine trends in the volume of call received, the time it takes EDD to respond to callers, the percentage of callers connected to a representative, and the number of calls during which the caller was disconnected from the call." 5161

SAN DIEGO (KGTV) -- A car carrier truck slammed into a hydrant Tuesday evening in Pacific Beach, sending a geyser spewing into the air as passersby took in the spectacle.The incident happened on the 2700 block of Garnet Avenue around 6:30 p.m. Authorities say the driver hit the hydrant before immediately pulling over and remaining at the scene.San Diego Fire-Rescue arrived to stop the hydrant from shooting water onto nearby businesses.Many nearby businesses closed for the day as San Diego Police and San Diego Fire-Rescue went door-to-door to find out what, if any damage had been done.At this time, it's unclear what led to the crash. 649

SAN DIEGO (KGTV) -- A day after California Gov. Gavin Newsom ordered thousands more body bags for distribution to morgues in three counties, including San Diego, state health authorities reported a new high for coronavirus-related deaths and cases.California recorded 53,711 new COVID-19 cases and 293 additional deaths on Wednesday. The state's previous high for deaths was set Saturday with 225.On Tuesday, Newsom ordered 5,000 body bags during a surge in deaths over the past week, averaging over 160 per day."This is a deadly disease, a deadly pandemic, and we're in the middle of it right now," Newsom said Tuesday. "We're near the end, but we're in the middle of the most acute peak as it relates to what we refer to as the third wave -- the third and what we hope is the final wave of this disease."Newsom also said that 60 refrigerated storage units are ready to be mobilized across California should hospitals become overwhelmed with virus fatalities."We just had to order 5,000 additional body bags ... and we just distributed them down to San Diego, Los Angeles, Inyo counties," he said. "That should be sobering. I don't want ... to scare folks, but this is a deadly disease. And we need to be mindful of where we are in this current journey together to the vaccine. We are not at the finish line yet."As of Wednesday, state officials report 1,671,081 total cases and 21,481 total deaths across California. 1427

SAN DIEGO (KGTV) - 10News is learning more about how suspected Poway shooter John Earnest got the weapon. On Thursday, investigators revealed that they believe he got his rifle from a licensed dealer.In federal documents released on Thursday, prosecutors report, “The firearm was manufactured by Smith & Wesson in Princeton, Illinois and shipped to Springfield, Massachusetts where it was assembled. The firearm was ultimately transferred, via Fort Worth, Texas, to a Federal Firearm Licensed (FFL) Dealer in San Diego, California, which sold the firearm to Earnest. Earnest picked up the rifle on April 26, 2019.”That was the day before the shooting.In a press conference on Thursday, Southern District of California U.S. Attorney Shane Harrigan told reporters, “I can say that there is no allegation that the defendant violated federal law when he acquired the rifle that he used in the violent attack on the synagogue.”Questions still remain as to whether state law was violated. Earnest is only 19 years-old.California law requires that adults be over 21 years-old before they can buy a firearm, unless they have a hunting license, are current or former military, or are in law enforcement.Prosecutors wouldn't comment on whether Earnest had a hunting license. “That allegation isn't in the complaint but please understand that as the criminal process moves forward, more information may be available to the public,” added Harrigan.District Attorney Summer Stephan originally said that the rifle had been obtained legally, but when pressed on Wednesday by 10News, she didn't provide a clear answer. “I don't want to [comment any further] because it's a pending case,” she said.At Thursday’s press conference, a reporter asked the federal prosecution about when Earnest purchased his 60 rounds of ammunition. Harrigan replied, “We’re limited to the allegations in the complaint. I hope you understand. I think more information may be forthcoming.” 1962

SAN DIEGO (KGTV) - A burglar squeezed through a doggie door and past a security system at a La Mesa-area home, making off with thousands of dollars in sentimental jewelry.Along Fuerte Drive, David Ward said his heart sank when he got home from running errands around 2 p.m. Wednesday. His eyes were immediately drawn to a back kitchen door."The cover to the dog door was not here .. it was lying on the floor. That's when I knew someone had entered the house," said Ward.RELATED: Map: Track crime in San Diego County neighborhoodsA quick look inside showed what the intruder was after. Some near-empty jewelry boxes were missing about a dozen pieces, most of the items sentimental. "Birthdays, anniversaries, Christmas ... There's a sadness. These are gifts I wanted my wife to have because she deserves them," said Ward.The total loss: more than ,000 dollars.RELATED: Escondido police ask for public's help in finding woman, group in jewelry theftsWard was left wondering, "What if?" His dog had passed several weeks earlier. That same day, Ward had taken measurements to have the door blocked off. Instead, it was open. He believes a professional burglar entered and left through the same doggie door while toting his wife's jewelry."He knew what he was doing. Any exterior door, the alarm would have gone off. It's a violation," said Ward.The thief also got away with some electronics and cash.If you have information on the case, call the Rancho San Diego Sheriff's station at 619-660-7090. 1530