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SACRAMENTO, Calif. (AP) — California's DMV is trying to improve customer service by accepting credit cards, upgrading its website and offering clearer instructions on how to obtain a new federally mandated ID, but Gov. Gavin Newsom cautioned Tuesday the agency's long wait times and other troubles aren't over."This is going to take a few years. Next year will be tough," Newsom said, referencing an expected surge in people using the Department of Motor Vehicles next year to acquire new IDs that will be required for air travel.Newsom spoke as he released a report detailing efforts the DMV is making to improve services after wait times averaged two hours last summer, prompting outrage from lawmakers and customers. The state hired the high-powered firm McKinsey & Company to recommend improvements, with the funding coming out of roughly 0 million in new money the DMV got in this year's state budget.Newsom also announced he's appointed Steve Gordon as the agency's director. Gordon is a longtime employee of the private sector, working for Cisco Systems and most recently for zTransforms, a consulting company focused on business-wide process improvement. He is not registered in a political party and will make 6,000. The state Senate must approve his appointment.The DMV has been plagued by slow-downs related to the state's "motor voter" registration program and an uptick in people applying for REAL IDs, the new federal IDs that will be required for airplane travel starting in October 2020. More than 28 million Californians may seek a REAL ID.Beyond hiring McKinsey, the state has brought in a public relations firm to create a statewide awareness campaign about the new IDs and a consulting firm to think about what DMV offices should look like. The report did not say how much each is being paid.Other changes include the planned acceptance of credit cards, which will start at a Davis office in September before expanding to Fresno, Victorville and Roseville. The state hopes to eventually accept credit cards statewide. The DMV has also started launching REAL ID "pop ups" at businesses and plans to open 100 kiosks in August, where people can do routine transactions such as renewing vehicle registration without going to a customer service window.The goal, Newsom said, is to improve through small changes. "We're not going big at first — we want to go small and build on successes," he said.The department plans to hire between 1,800 and 1,900 new workers, most of them temporary, through next year. Newsom's announcement comes a day before the DMV plans to close offices statewide for half a day for a day of training for its more than 5,000 employees.Republican lawmakers were divided on the Democratic governor's actions. Republican Assemblyman Jim Patterson of Fresno faulted Newsom for "making excuses" for the DMV rather than re-imagining it and criticized him for saying wait times could be long again next summer. But GOP Sen. Pat Bates from Laguna Niguel said Newsom was taking "steps in the right direction to help fix the DMV."The report did not address problems with the state's "motor voter" registration programming, and Newsom said an audit on the program will be coming out soon. 3234

RIVERSIDE, Calif. (KGTV and AP) - New charges were filed Friday against a Riverside County couple accused of torturing their children by starving, beating and shackling them. 192

SACRAMENTO, Calif. (AP) -- A bill that would allow “bad officers” to be permanently stripped of their badges failed to pass the California Legislature.The measure was one of the year's top policing reform bills after the death of George Floyd while in police custody earlier this year.Law enforcement organizations opposed the bill because they said the proposed system is biased and lacks basic due process protections.The Legislature gave final approval to bills that would ban police officers from using choke holds and carotid holds and require independent investigations when police kill unarmed civilians.Those bills now go to Gov. Gavin Newsom's desk. 666

ROCKFORD, Ill. (AP) — Police say a gunman opened fire inside an Illinois bowling alley, killing three people and injuring three others during what authorities believe was a random attack. Rockford Police Chief Dan O'Shea says a 37-year-old white male suspect is in custody after the shooting Saturday night at Don Carter Lanes. Police were not seeking any other suspects. O'Shea did not immediately release additional information about the person of interest or the victims. A media briefing is expected to be held on Sunday morning.According to WREX, police received a call around 6:55 p.m. Saturday stating someone was shooting inside the bowling alley.WREX reported that police could not confirm the conditions of the three people injured in the shooting, but said at least two teenagers were shot. According to WREX, police could not confirm if the victims were patrons of the bowling alley or worked there.O'Shea says he did not think any officers fired their weapons. Rockford is about 80 miles northwest of Chicago. 1030

SACRAMENTO, Calif. (AP) — A California appeals court has denied the latest parole bid by Charles Manson follower Leslie Van Houten.Two of the three appellate judges on Friday upheld former Gov. Jerry Brown's decision to block her parole last year. She is serving a life sentence for helping Manson and others kill Los Angeles grocer Leno LaBianca and his wife, Rosemary, in August 1969.Current Gov. Gavin Newsom again denied her parole in June, saying she is still a threat at age 70.The appellate judges said that Brown's reasoning for denying Van Houten's parole is supported by some evidence. He said she has not taken full responsibility for her actions and remains dangerous.Van Houten's attorney, Rich Pfeiffer, said he'll appeal the decision to the state Supreme Court. 784