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SAN DIEGO (KGTV) -- Over the last year, thousands of San Diegans received incorrect water bills, but as the city recently discovered, thousands of customers received no bills at all.Officials said at a news conference Thursday afternoon that as many as 2,500 customers may have been affected over the last three to six months. In a press release sent to 10News Thursday, the city blamed a backlog of work orders and additional training for staff on a gap between meters and the public utilities department billing system.RELATED: Audit shows City sent thousands of faulty water bills?The city says meters were still collecting usage data, but the information wasn't being generated into a bill.Earlier this year, Mayor Kevin Faulconer asked the department to re-read every meter in the city. After the project was complete, workers found 10,000 meters broken, damaged or in need of replacement. The city is working to notify customers of the amounts they may owe and says that no water service will be affected. The city also promised that payment plans will be made available for customers.The issue comes on the heels of another problem with the department. Over the last year, the audit found that thousands of San Diegans received incorrect bills. RELATED: San Diego man furious with city over ,000 water billThe issue was largely due to human error, the audit found. Watch a news conference in the player below:  1492

SAN DIEGO (KGTV) -- One person was shot in San Diego's Shelltown neighborhood Sunday afternoon, San Diego Police confirm.According to San Diego Police, the shooting happened just after noon at the La Michoacana grocery store located at 1702 Vesta Street. The suspect, a man in his 20s, pulled out a handgun and demanded money from the cash register.The owner, a 40-year-old man, opened the register and gave the man money, police said. The suspect went to a second cash register and demanded money. The employee opened the second register and gave the suspect money.As the suspect was turning to leave, the owner pulled out a handgun. The suspect turned to the owner and the owner shot the suspect twice, hitting him in the abdomen and in the wrist, police say.The suspect was taken to a nearby hospital, but police said his injuries do not appear to be life-threatening. 879

SAN DIEGO (KGTV) - Neglecting dental hygiene can not only impact a person's overall health but also their self-esteem. For many San Diegans, a lack of insurance means they don't see a dentist for years or even decades. “I’ve seen people in my practice in the private area that haven’t been to the dentist in 20 to 40 years," said Dr. Irvin Silverstein, director of the UCSD Student-Run Free Clinic Project.The student-run clinic has been working to fill the gap for low-income patients in San Diego for 20 years. “The biggest thing it has done is help meet the need in San Diego for a lot of underserved people. People think that underserved means homelessness or out on the streets, no. We see a lot of working poor," said Silverstein. RELATED: Making it in San Diego: How to deal with large medical billsPoor dentistry can lead to heart conditions, stroke, diabetes, and several other health problems. The four UCSD clinics are run by students and volunteer dentists, offering free care to the community:Downtown: Provides comprehensive dental care and oral health education to underserved San DiegansPacific Beach: Offers urgent dental care to patients in severe pain or with active infectionsLemon Grove: Offers dental care to Lemon Grove School District students Pre-K to 8th grade and their families Veterans Village: Offers free dental care to veterans participating in a 9-month long rehabilitation programDr. Silverstein says another issue they are seeing is retirees no longer having access to dental care because Medicare does not cover it. He says the American Dental Association (ADA) is acknowledging dentistry should be a benefit in Medicare; to at least get teeth cleaned twice a year and examined.Medicaid does provide some dental coverage, but there are limitations, and only 20 percent of dentists nationwide accept it, according to the Center for Healthcare Strategies, Inc. Dr. Silverstein says he often sees parents getting care for their children while neglecting their own. “They’ll put off going to the dentist, and by the time they realize they have a problem, it’s so expensive they don’t know what to do. And sometimes they even pull out their own teeth," said Dr. Silverstein.Other resources in the community provide affordable options for San Diegans:San Diego County Dental Health InitiativeGary and Mary West Senior Dental CenterAdditional clinicsDr. Silverstein hopes to open a fifth clinic in Normal Heights but says he will need more volunteer dentists and students to make it happen. Interested students do not have to attend UC San Diego to take part in the clinic. 2611

SAN DIEGO (KGTV) -- Police have identified the man suspected of stabbing a 55-year-old to death in the Midway District Thanksgiving Day. According to San Diego Police, Forrest Robert Brantley, 38, stabbed 55-year-old Robert Frank Erbe around 8 a.m. November 28 on the 3100 block of Sports Arena Boulevard. Erbe was taken to the hospital but died from his injuries.RELATED: Police identify man killed in Midway District stabbingAfter investigating the stabbing, police learned that Brantley and Erbe got into some sort of fight before Brantley is accused of stabbing Erbe in the neck. Brantley was last seen walking away from the scene. He is considered armed and dangerous and should not be approached, police say. RELATED: Man stabbed to death in Midway District shopping centerAuthorities believe Brantley is in either San Diego County or Ventura County. He is wanted for the murder investigation as well as for a parole violation. Anyone who spots him is asked to call 911. Those with information are asked to call San Diego Police at 619-531-2293 or Crime Stoppers at 888-580-8477. 1094

SAN DIEGO (KGTV) -- Navigating the housing market can be a daunting task for first time home buyers. Zillow?recently released some statistics on what new home buyers can expect to see when getting into the San Diego market. Zillow found that, over the last five years, starter homes are actually increasing in value faster than other homes.The site says the quick appreciation is due to the demand for entry-level homes growing faster than supply.RELATED: Del Mar home sells for more than million in San Diego housing milestoneHome value appreciation among affordable homes is beneficial for people who own homes, but makes it tough for buyers trying to get into the market, according to Zillow.In the San Diego metro, there are 26 percent fewer starter homes to choose from than in 2017, where the typical entry-level home is worth 6,300.But there's good news for those lucky enough to land a home. Entry level homes in the San Diego metro have gained more than seven percent in value over the last year and nearly 65 percent over the last five years.RELATED: Housing association in California fining residents 0 for keeping garage door closedThe most expensive homes have gained just shy of seven percent in value.“When the housing market crashed, owners of the least valuable homes were especially hard hit, and lost more home value than homeowners at the upper end of the market,” said Zillow senior economist Aaron Terrazas. “Since then, though, demand for less expensive, entry-level homes has built steadily, causing prices to grow rapidly. As a result, these homeowners have been able to build wealth at a faster pace than owners of more expensive homes.” 1701