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(KGTV) - While Amazon customers have it fairly easy when it comes to returning items, the tech giant is only willing to go so far.Some Amazon customers have received emails notifying them they have been banned and cannot create a new account due to the number of returns they have made, according to the Wall Street Journal.Former Amazon managers told the WSJ they close accounts over activities including "requesting too many refunds" or "sending back the wrong items or violating other rules."RELATED: Ways to combat price hike for Amazon Prime"We have closed this account because you have consistently returned a large number of your orders. While we expect the occasional problem with an order, we cannot continue to accept returns at this rate," a 2015 email to an Amazon customer read.Others told the paper that Amazon asked them about their returns, despite providing a reason previously on the website. Some said they were not notified of the reasoning behind their canceled account until they reached out to a customer service representative.Amazon has yet to issue a statement regarding how it handles frequent returns. 1142

A 36-year-old mother of 4 is dead after stopping along a highway in Kentucky to help another crash victim.Ana Kincart was killed Monday morning when she was struck by an oncoming car. Kincart’s stepfather, Andy Cline, remembers her as someone who would help anyone with anything they needed.“Bodacious,” he said. “Yeah, she was bubbly. Happy. Just, I guess the life of a party, almost.”Kincart witnessed a crash on I-275. Investigators say Brandon Hicks, 24, lost control of his Chevy Camaro and spun out. Kincart, a nurse at the Lawrenceburg VA for 12 years, sent a picture of the crash to her employer along with this message:"Going to stay here to help comfort the individual in the car crash. To give a statement to police." 736

“Our thoughts and prayers go out to the Burrous family. Chris loved sharing the stories of Southern California and connecting with our viewers. He will be remembered as a great journalist and a wonderful friend to many. He brought a kindness to his work and will be deeply missed by the entire KTLA family.” 315

A 4-year-old girl was struck and killed by a woman who was allegedly driving drunk in the front yard of an Ashtabula County, Ohio home on Saturday evening, according to authorities.  210

(SAN DIEGO) KGTV -- A Scripps Ranch woman is demanding action for a problem with her Samsung refrigerator that she says has gone on too long.Stephanie Nivinskus bought her Samsung french door refrigerator in December 2014. It cost her nearly ,000. She said she had issues roughly six months after she bought it. "It's been a headache since the beginning," Nivinskus said. The first problem was the ice maker does not function properly, according to Nivinskus. "The ice just gathers and collects up there. It makes it so it doesn't work," Nivinskus said. She also has issues with the temperature of the refrigerator. The FDA says a safe temperature inside a refrigerator is 40 degrees or below. During the interview with Team 10, the thermometer inside of Nivinskus' refrigerator read about 56 degrees. "Having spoiled food is a real problem," she said. Because of that, she doesn't keep much food in her Samsung refrigerator, opting instead to keep her food in an old refrigerator from a different company they bought from a neighbor.She said the water dispenser and the freezer works, but that is about it. She has paid for a couple repairmen to come out over the years, but Nivinskus said the second person who came would not work on the refrigerator. "He said there's been so many complaints that they've gotten and that it's not fixable," she said. When she discovered there were other customers dealing with the same problem, she contacted Samsung. They offered her a partial refund with conditions. Nivinskus said she was told by a Samsung representative she had to physically cut the refrigerator's cord, remove the stickers inside the refrigerator, and sign a waiver that said she would take no further action against Samsung. Even after that, she said the refund would be "pending approval" from Samsung. "It's not a guarantee," she said. Samsung is currently facing a class-action lawsuit regarding the broken ice makers. Attorney Jonathan Shub, a partner with Kohn Swift & Graf, said between 4 to 5,000 customers have reached out to their firm regarding the lawsuit."The number of inquiries that I have received in this case reaches levels that I have not seen previously," Shub said. There are currently more than 4,000 people in a Facebook group demanding a recall of Samsung refrigerators. In an email, a Samsung spokesperson told Team 10: "At Samsung we stand behind all of our products, including our refrigerators, and want to ensure our customers are completely satisfied. If a customer encounters any problem with their product or service, we encourage them to reach out to us directly at 1-800-SAMSUNG so we can provide assistance."Nivinskus says she has already reached out to customer service. "I want them to recall to recall the problematic refrigerator and refund everyone that owns one," she said. Team 10 asked what would it take to issue a recall, but Samsung did not answer that question. "It's more about, you owe it to the public. You're a huge brand. This is not acceptable," Nivinskus said.The lawsuit regarding the ice makers failed in mediation, according to Shub, so litigation continues. 3139