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CHULA VISTA, Calif. (KGTV) - A South Bay mom says the dinner she ordered using a food delivery app never arrived, and the driver couldn't be tracked down."It was my second time using the app," said Melissa Stone.Last Sunday, when Stone's kids had a craving for burgers and fries, she signed into her Grubhub app and ordered an early dinner from Bull Chicks in Chula Vista. An hour passed, but there was no food."Went onto the app, checked the delivery status, and it said it was delivered," said Stone.Confused, she checked her front door but didn't see any deliveries. She called the restaurant. An employee told her her food had been picked up by the driver 15 minutes earlier. She asked for the driver's information and got a woman's name and number. Stone says she tried to contact the driver, but the number was disconnected."I'm upset and hangry at this point," said Stone.She says when complained to Grubhub, they didn't have any answers but gave her a refund."I think somebody was hungry, took my food and ate it," said Stone.Melissa posted the incident on Facebook and got several responses from local Grubhub customers with similar stories, including one involving a male driver who reportedly picked up the food but didn't deliver it."They never received their food," said Stone.And they may not be alone. According to a 2019 survey by US Foods, nearly 30% of drivers with food delivery apps, admit to snacking or stealing the food they're responsible for delivering. A Gruhhub spokesperson issued the following statement:"Our mission is to connect hungry diners with great, local restaurants. We always want our diners to have the best experience possible, and the vast majority of our 450,000 orders each day are completed without incident or complaints. But when things don’t go as planned, we appreciate hearing feedback and work hard to make it right.We looked into the two orders brought to our attention and found they are separate, isolated incidents. Both diners were helped by our customer care team and received refunds for the affected orders and promo codes for future orders. We did not find any evidence of misconduct by our drivers during either of the deliveries.Overall, we have zero tolerance for misconduct from our delivery partners, and we work to immediately resolve incidents. Our drivers sign a contract before partnering with us that makes it clear that misconduct is not permitted. As a matter of practice, we do extensive motor vehicle and criminal background checks before contracting with a driver, and we periodically re-run these checks while any driver is contracted with us." 2628

CHULA VISTA (CNS) - Four people were displaced when a fire damaged their South Bay home Sunday morning, authorities said.Dispatchers were alerted at about 9:20 a.m. to a fire at a house near the intersection of Madden and Donax avenues, according to the San Diego Police Department. The area is just west of Beyer Boulevard.Firefighters found a small fire in the attic, and were able to get everyone out of the house and extinguish the flames, a San Diego Fire-Rescue Department official said. The cause of the fire wasn't immediately known. The Red Cross was called to assist with finding shelter for the home's occupants, the Fire-Rescue official said. 662

CHULA VISTA, Calif. (KGTV) - A man suspected of making a threat against a Chula Vista Catholic church and school was arrested Wednesday, Chula Vista Police said.Thomas Escajeda, 61, called St. Rose of Lima church and school at 293 H St. Tuesday. He threatened to harm parishioners attending a mass for All Saints Day on Thursday at 8 a.m., police said.A church representative called police, who arrested Escajada Wednesday on suspicion of Felony Criminal Threats. He is currently being held on 0,000 bail.Escajeda has been a regular participant of the church for a year, police said. Investigators said they did not know the motive for the threat.The All Saints Day mass is part of a solemn holy day for Catholic worshippers, dedicated to honor of the saints of the Church, according to Catholic.org.The mass and Thursday classes were canceled despite the arrest, police said. Church officials rescheduled the mass for next Tuesday, November 6, at 9:00 a.m.Security will be hired as a precaution in the near future, according to Jeff Saavedra of St. Rose of Lima.  1115

CHICAGO, Ill. -- With the U.S. Postal Service stretched thin and millions voting by mail, some voters have taken extreme measures to ensure their vote counts. In some cases, they’ve traveled hundreds of miles to cast a ballot.Following the postmaster general’s controversial decision this summer to decommission nearly 700 mail-sorting machines across the country, Sarah Alana was worried about voting by mail.“We all have a choice and what's going on right now with the Postal Service is another matter entirely. Clearly, it's not working,” she said.In Georgia, where she has lived and voted since 2013, nearly a dozen mail-sorting machines were removed. Still, she applied for an absentee ballot.“It was sent out the same day,” said Alana. “Three weeks later, no absentee ballot. And I was getting just so mad.”Even more of a problem, she’s currently staying in Durango, Colorado, dealing with respiratory issues.“I'm here to see if the dry air is a little bit better for my breathing problems,” she said.In Georgia, more than 1.1 million absentee by mail ballots have been returned, trouncing the nearly 155,000 cast in 2016. But, another half million mail-in ballots have yet to be returned.Sarah Alana decided not to take any chances. Despite being high-risk for complications from COVID-19, she bought a 5 plane ticket and made the 1,600-mile journey from Durango to Atlanta to vote in person.“I went through three airports. I took two flights. I was in three Lyft rides, which actually, that was scary for me too.”Others have made similar trips, like a woman studying in Chicago who traveled to her home state of Texas to cast her ballot.The children of 94-year-old Mildred Madison children drove her 300 miles to Detroit to vote in person when her absentee ballot didn’t arrive at her temporary address.“Vote. But know who you are voting for and why,” said Madison.Alana says there’s too much at stake this election not to ensure your voice is heard.“I didn't want to be a victim,” she said. “There is no American citizen that needs to be a victim this year. Let's just do what it takes and get out there and vote.” 2134

CHULA VISTA, Calif. (KGTV) – More than 300 South Bay parents and students attended a school safety forum Monday night.The Sweetwater Union High School District and Chula Vista police held the meeting at Chula Vista High School’s Performing Arts Center.“We certainly had some questions, we pinged our kids on what drills are being done on their campuses,” said Ricky Gallegos, who has two kids that attend high schools in the district.School officials and police assured parents that they practice and prepare for the unthinkable. But police were also candid about their limited resources. They have 10 school resource officers for 61 campuses and more than 51,000 students in Chula Vista.  Police asked parents for their help by reminding them to be involved with their kids and school community and to report whatever doesn't sound right. They also told them about the “P-3 Anonymous Tip App” which was launched within the past year. They said it there have been more than 400 tips made and law enforcement removed 13 guns from San Diego County Schools as a result of the app.“I think it’s petty cool, especially that it’s anonymous because I know some students are worried that they’ll talk to someone else,” Leira Gardea, a sophomore at Chula Vista High School said.Mental health was also a big topic of discussion. The Sweetwater Union High School District says they have 13 therapists and assured parents they do their best to disturbed or troubled youth the help they need.Chula Vista Police is holding another school safety forum next week. That one will be with the Chula Vista Elementary School District. 1631

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