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CLEVELAND — Chuck and Angie Graham have been married 33 years.They have been through a lot together in that time, but perhaps their biggest challenge yet came in January.The Diagnosis"I woke up in the morning to go to work and I lost my balance a couple times and fell down," Chuck said.Angie said she heard something and yelled up to him if he was OK."He said he was falling and couldn't walk," Angie recalled, tearing up.An ambulance ride, and several tests and scans later, the Grahams had their answer — and it was devastating."She said that I had a very aggressive tumor in my brain and it was malignant," Chuck said.Such a diagnosis can make you feel so helpless, Angie said.The DenialThey say the next blow was just as unexpected.Their health insurance provider denied covering the procedure Chuck's neurosurgeon recommended to treat his cancerous brain tumor, saying it was "experimental" and "investigational."The laser ablation procedure was FDA-cleared a decade ago, but that does not guarantee coverage.The Grahams appealed the decision. Chuck was prepped for surgery hoping for a last-minute approval that never came, and he was sent home."Just the look on his face, broke my heart," Angie said."He's a veteran. He's a dad. He's a husband, a grandpa and a friend who would do anything for you. How could they not value him?"Fighting BackChuck's family took action.His daughter Jen Koons led the charge."They've just always been there for us," Jen said.And now she wanted to be there for them.Jen turned to the power of social media.She had previously sent the letter to the company before posting it to Facebook.It began: "An open letter to SummaCare and our health insurance industry..."Jen wrote about her father's fight with brain cancer and health insurance.The letter continued: "I hope thousands of people read this letter and understand that our physicians do not get to decide what's best for us, insurance companies do."Her post was shared nearly 3,000 times. Hundreds commented. Her message resonated.Fighting Back"I would say don't give up," Jen said.She learned about the right to an external review. It is a free service all health plan issuers must provide once the internal appeals process has been exhausted.An independent organization reviewed Chuck's case and overturned the denial.Two weeks after he had been sent home from the hospital, Chuck got the surgery his doctor had recommended."I just think we would've had a whole different scenario today if he hadn't had that surgery," Angie said.The external reviewer found Chuck's procedure "medically necessary" and "beneficial" for his condition."I just want people to understand their rights and to find their voice," Jen saidChuck's tumor is shrinking, and Jen is happy how things turned out for her dad, but angry, she says, for the people who don't have someone to advocate for them."There's how many people who go home and think, 'Oh, this is just the way it is,' " she said.In her open letter she wrote, "People deserve better. People deserve to count on their health insurance. They are more than a premium payment."Chuck's provider called the procedure "experimental and investigational." It was FDA-cleared a decade ago, but that does not guarantee coverage.There are not clear guidelines as to what defines "experimental and investigational."It can create a gray area where patients seeking innovative uses for a procedure are caught up."I'd like to see legislation around experimental procedures," said Tracy H. Porter of Cleveland State University.She said she'd like to see clarification and rules put in place, like with pre-existing conditions."I would also like to see something where we're educating patients more on their rights," Porter said.That is why Chuck and his family said they wanted to share their story; they want to help others navigate the often murky waters of a diagnosis and a denial.Jen has kept meticulous track of her father's paperwork. She has two bulky binders filled with research, correspondence with doctors, the hospital, insurance and notes from outside agencies.WEWS did reach out to SummaCare for this story.They provided us with this statement:"First and foremost, at SummaCare, we want what is best for our members in all cases. In accordance with federal privacy laws, we cannot discuss the specific medical care or associated claims of any of our members."ResourcesJen said she also found helpful resources through the 4465

DAYTON, Ohio — Hours before President Donald Trump was scheduled to visit Dayton, Ohio in the wake of a Sunday mass shooting that left nine people dead, Mayor Nan Whaley 182

Coming off a day of record-breaking gains, the Dow Jones Industrial Average took a major hit on Tuesday, closing down nearly 800 points amid coronavirus fears. The Dow dropped despite the Federal Reserve announcing that interest rates would drop by .5 percent, a move generally used to help boost the economy in times of economic downturns. While the Dow gained nearly 1,300 points on Monday, a one-day record, the Dow has lost nearly 4,000 points in recent weeks. The market has lost nearly 15% of its total value in that time span. Among the industries to see major losses include travel, pharmaceutical and aviation. Companies such as Boeing, at Walt Disney and Walgreens have seen double-figure losses in their stock value. Oil companies such as Chevron have also seen a large drop in value in recent weeks. 824

Chloe Na says she studied every day for several hours ahead of the 2019 Scripps National Spelling Bee.“Trying to be well-rounded and make it through the dictionary,” she says of her strategy during the competition. One word the 12-year-old girl from Valencia, California is already familiar with: perseverance.When Na was in D.C., she received some heartbreaking news. Her grandfather, one of her biggest fans, died from a heart condition.“I think he would be proud,” she says. “He was always there to support us for every spelling bee.”Na’s mother, Denise, says the family decided to stay and compete, because they know that’s what Na’s grandfather would have wanted.“He was very excited. He would text me, call me, when we were taking about the Spelling Bee, so I’m happy he got the good news,” Denise Na says.While Na did not end up making it to the finals, she’s proud of what she accomplished and happy the pressure is off. Until next year that is.“I’m gonna practice again in a few months,” Na says. “I’m not gonna start right now, and I’m gonna try to do the nationals next year.”It’s an outlook she hopes will make her grandfather proud. 1157

CHARLOTTE, N.C. – President Donald Trump demanded Monday that North Carolina’s Democratic governor sign off “immediately” on allowing the Republican National Convention to move forward in August with full attendance despite the ongoing COVID-19 pandemic. Trump’s tweets Monday about the RNC planned for Charlotte come just two days after the state recorded its largest daily increase in positive cases yet. Gov. Roy Cooper allowed the state to enter a second phase of gradual reopening Friday with some further loosening of restrictions on hair salons, barbers and restaurants. However, Cooper said the state must continue to closely watch virus trends and has ordered entertainment venues, gyms and bars to remain closed.I love the Great State of North Carolina, so much so that I insisted on having the Republican National Convention in Charlotte at the end of August. Unfortunately, Democrat Governor, 917

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