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With a lot of states forcing businesses to close their doors over the past couple months, small businesses felt the pain of little to no foot traffic.Now, building customer relationships is more important than ever, and many businesses turned to the internet to help fill the gap in sales.“Everything happened, as we all know, in a matter of three days the world changed dramatically,” said Dawn Johnson, owner of Mainstream Boutique Aurora and Mainstream Boutique Castle Pines in Colorado. She’s been in business for seven years.“The passion of a small business owner goes so much deeper than people know. It’s like a child,” she said.Back in March, she was forced to close her doors. Her only solution was to move online.“I would come in on the weekend. My husband would hold the camera, my daughter who is 16 she would model the clothes,” Johnson explained. “We tried things we never tried before.” This included a virtual fashion show and a virtual selling event with one of their vendors.With limited resources, Jonson and her staff managed to post their items for sale on platforms like Instagram and Facebook in a matter of days.“Anything helps. Every time we get one sale on that I do a happy dance,” she said. And the reach of the internet brought in a following from all over.“One of the things we noticed is we had a captive audience for the first time ever,” she said.“We are social beings and I think our limitations on our social interactions have 100 percent changed the way we do so many things,” said Melissa Akaka, an Associate Professor of Marketing at the University of Denver. She does consumer insight research.“Small businesses have especially had to become innovative about how they can maintain a relationship with their customers when they need to follow all of the social distancing protocols that are in place,” she explained.Akaka said the pandemic has changed the way we buy things – and customer relationships, especially through social media, are more important than ever.“Those who have really strong brands and really strong community ties with their customers or their followers, I think have a better chance of being able to succeed on this type of platform because they already have their customers built in,” she explained.However, even companies with those strong ties are having a hard time.“We have a following, but we’re still a small family business,” said Steve Weil, President of Rockmount Ranch Wear. The company has been around 75 years, serving customers and other businesses with their clothing and other apparel. Rockmount went online back in 2001.“That has been our lifeblood quite frankly, because it enabled us to reach the world in a…disrupted retail landscape,” Weil explained. “Since COVID, it was part of our business that continued to operate whereas retail did not.”Long standing businesses like this, have seen hard times before.“Everything from tornadoes wiping our factories, to the Great Recession, and now this,” he said. “The secret of survival is never forgetting that disasters happen, and we’ve been through them every 10 years for 75 years.”Even with the help of the internet and social media, both Johnson and Weil saw a drop in sales in recent months.“It was less, it wasn't the same. But what it was able to do is keep us going because we literally would have had no income at all,” Johnson said.“Our sales plummeted to less than half of normal,” Weil said.Big social media sites like Facebook and Instagram are trying to make a difference by offering a platform for small businesses to market and sell. Facebook recently announced Facebook Shops, which will allow businesses to sell their items directly on their platform, without taking them to another site. Johnson said she plans on taking advantage of that as well.“The Facebook and the Instagrams of the world, it means a lot for companies to recognize how hard it is for small businesses. We’ll try anything to see if it works,” Johnson said.Akaka said when it comes to small businesses, there’s a lot of room for innovation, as customer relationships and online presence becomes more important.“Those who can figure out how to adapt and really think through solutions to not just their business problems but to their customers' problems,” she explained. “Those who can step up and be solutions for that are going to weather the storm much better.”  4395

We’re with you Bahamas. In the wake of Dorian, we’re mobilizing our fleet to help those who need it. In partnership with the Bahamian government & The Bahamas Feeding Network tomorrow we’ll deliver +43k water bottles, 10k meals, generators, supplies & we’re just getting started. pic.twitter.com/inTc7RDAJn— Royal Caribbean (@RoyalCaribbean) September 5, 2019 379

Two weeks after being grounded by the FAA, a Boeing 737 Max airplane en route from Orlando, Florida, to Victorville, California, had to return to Orlando International Airport to make an emergency landing Tuesday afternoon, the Associated Press reported. The jet, which was being shuttled to California for storage, only had two pilots on board. The jet belongs to Southwest Airlines, according to the AP.The Boeing 737 Max was grounded by US officials two weeks ago following the second deadly crash involving the series of planes. The AP reported that the emergency was not related to a glitch in the anti-stall software, which investigators believe caused the two previous planes to crash. On March 13, the FAA released a statement that said, "The grounding (of Boeing 737 Max planes) will remain in effect pending further investigation, including examination of information from the aircraft’s flight data recorders and cockpit voice recorders. An FAA team is in Ethiopia assisting the NTSB as parties to the investigation of the Flight 302 accident. The agency will continue to investigate." 1108

WASHINGTON — Sens. Dianne Feinstein (D-California), Kelly Loeffler (R-Georgia) and Jim Inhofe (R-Oklahoma) have been informed that the Justice Department has closed investigations into their stock trades, according to people familiar with the notifications. The senators came under scrutiny for transactions made in the weeks before the coronavirus sent markets downhill. The developments signaled that federal law enforcement might be narrowing its focus in the stock investigation to North Carolina Sen. Richard Burr. Agents showed up at his Washington-area home two weeks ago with a warrant to search his cellphone. Hours later, 644

Verizon will offer some customers a free year of Disney’s new streaming service. The telecommunications company says all of its new and existing 4G LTE and 5G unlimited wireless customers will be eligible for the free 12-month subscription to Disney+. Verizon will also offer the deal to its new Fios Home Internet and 5G Home Internet customers.Disney+ is set to launch on Nov. 12 and that’s also when Verizon’s offer begins. At launch, Verizon customers can activate their subscription and start streaming on a wide selection of mobile and connected TV devices, including gaming consoles, streaming media players, and smart TVs.Disney+ will be the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and more. The platform will also offer never-before-seen original programming including feature-length films, series, documentaries, and short-form content made exclusively for Disney+.In its first year alone, Disney+ will release more than 25 original series and 10 original films and documentaries.After the 12-month promotional period, Verizon says a .99+tax charge will be added to customers’ monthly bills. American customers who sign up for the streaming service independently will pay a month, or a year, 1289

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