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SAN DIEGO (KGTV) — There is new frustration for San Diegans trying to cutback their spending amid coronavirus restrictions.Some companies are refusing to freeze automatic renewals despite being closed. That's leading to resentment as workers across the county face layoffs, furloughs and reduced hours. Amanda Sullivan, a mental health professional, says she's still being billed a month for her 24 Hour Fitness membership, despite the gym shuttered. 24 Hour Fitness promises instead to add the lost time to the end of her membership. "It feels like robbery," she said. "We're taking your money, you can't do anything about it, we're telling you this is what we're offering, we'll just tack on time at the end."Sullivan said her emails to 24 Hour Fitness have gone largely ignored, or she's received boilerplate responses. Meanwhile, 24 Hour Fitness has shuttered its call center. In a statement, the gym stood by its decision, noting it also made available its subscription app that includes exercise instruction."24 Hour Fitness is focused on the continued health and safety of our club members, team members and guests. With that in mind, we have made some difficult decisions to ensure our ability to provide services to our club members and sustain our business over the long term," the statement said.The coronavirus shutdowns have prompted a variety of responses from membership-based businesses.While 24 hour is billing as normal, other gyms, like CorePower, OrangeTheory and Chuze have frozen fees. LA Fitness will only keep billing if a club reopens in the San Diego market by April 1.The San Diego Zoo and SeaWorld say they will extend annual passes to make up for the lost time. Spokespeople for both parks say additional questions should be directed to customer service. Consumer attorney Frederick Schenk, of CaseyGerry, says each subscription contract is different but he says it's always worth a phone call to ask for a refund. "I'm finding that vendors are working with their customers to come to terms with this horrible dilemma," Schenk said. "We're all facing it, and we have to face it together. So if a vendor thinks that it's going to take advantage of its members it will find in the not-too-distant future it will have lost that member and many others."Michael Weiner, a consumer attorney with Slate Law Group, said it is difficult to analyze situations without seeing individual contracts, but in general a consumer would appear to be on strong legal footing if he or she is being billed for something they aren't getting. Weiner suggested reaching out to corporate, and posting on social media if things don't change. "If they were still rebuffed, there are multiple avenues to take, from hiring counsel to speak to the company on their behalf, to filing a complaint with the Consumer Financial Protection Bureau and the local San Diego Chamber of Commerce," Weiner said. Sullivan, who has the 24 Hour Membership, said her days as a member there are numbered. 2999

SAN DIEGO (KGTV) — The trial of the Navy veteran accused of stabbing his wife, then dumping her body into the San Diego Bay, got underway today at San Diego Superior Court. Matthew Sullivan sat quietly next to his lawyers, nearly four years after the gruesome discovery of his wife, 32-year-old Elizabeth Sullivan. "She said, 'Hold on a sec.' And then she said 'I got to go,' quietly, and I didn't hear from her anymore," Calandra Harris said while wiping her tears. Harris described herself as Elizabeth's best friend. The two met while working together at Hampton University in Virginia. She said the last conversation she ever had with Elizabeth was on the day before she went missing in October 2014. Despite living on opposite coasts, Harris said she and Elizabeth talked every day. Harris said Elizabeth often consulted her about her tumultuous marriage with her husband. Both husband and wife filed domestic violence charges against each other, and the couple slept in separate rooms in the same Liberty Station home. So when Elizabeth went missing, Harris said she was worried, especially when she saw Sullivan's new Facebook post. "I noticed that he posted that he was in a relationship with Kay Taylor," Harris testified. "And when did you see that?" Deputy District Attorney Jill Lindberg asked. "Less than 30 days after and Liz was missing," Harris said. In October 2016, on the same day that Matthew was moving to Maryland with his new girlfriend and children, Elizabeth's decomposed body was discovered floating in the San Diego Bay. At this time, Matthew was not a suspect. But after months of investigating, police found blood underneath the carpet, and a knife hidden in the insulation of the Liberty Station home the couple once shared. "They can see blood in some of the crevices, down where the blade comes out of the handle and the bolts on the side," Lindberg said while displaying the knife to the jury. "They checked it, and they found Elizabeth's DNA and blood. A tiny bit of the defendant's, mostly the victims."The defense team agreed that the blood was Elizabeth's. But they said the mother of two, who had infidelity issues and abused drugs and alcohol, hurt herself. "Elizabeth had broken a mirror," Defense Attorney Marcus DeBose said. "Taking a large shard of glass out of the mirror, she inflicted a deep wound. She was bleeding profusely all over the third-floor bedroom."Both the prosecution and defense teams will call on additional witnesses starting Monday. 2504

SAN DIEGO (KGTV) -- The San Diego Unified School District Board voted Tuesday evening to support a package of bills making their way through Sacramento that would put a moratorium on new charter schools. There are four separate bills before the state legislature. Among other things, the measures would put a five year moratorium on new charter schools, increase local control by preventing charter schools from locating outside their district and put a cap on the number of charter schools that can open. San Diego Unified Trustee Richard Barrera helped draft the resolution in support of the bills. "We've got plenty of great examples of seeing laboratories of innovation that have happened over the past 25 years; however, what I think the law did not predict, was that charters have expanded very rapidly. There are organizations that kind of create chains of charter schools that go and pop up in different places around the state," said Barrera. He said the moratorium would not affect existing charter schools. "Let's think about the whole system; let's think about what's good for every kid, nothing in these bills affects existing charter schools. In fact, I believe these bills protect existing charter schools because they are as vulnerable to some new school popping up, that may or may not succeed, but in the meantime, you've got that movement of students back and forth," said Barrera. Barrera said roughly 16% of students in the district attend charter schools at a cost of approximately million dollars a year. There are nearly 50 charter schools in the district. Supporters of charter schools said the board's vote was motivated by politics and money. "I think they're kind of greedy, the public schools. They're wanting the money, for each student they get so much money," said Charles Taich, whose daughter attends a charter school. The California Charter Schools Association says the resolution the board passed isn't focused on students or families. "It really isn't about students. If you look at the resolution itself, it doesn't talk about parents and students. It just talks about districts and money and the information is not factual, so we want to address that," said Miles Durfee, Vice President of Regional Advocacy for the California Charter Schools Association. Durfee said they'll continue their fight at the state level. "The Charter Schools Association has worked really hard with members to really make sure we increase the quality of charter schools and we know schools need to continually improve, but we really believe that charter schools are one vehicle to do a great job to give choice to parents," said Durfee. 2667

SAN DIEGO (KGTV) - The San Diego Fire Marshall explained to 10News in an exclusive interview Wednesday why dozens of residents in a Little Italy apartment complex were trapped when a vandal flooded their stairwell.February 25th, around midnight residents heard the alarm go off, their only route of escape was to head to the stairs, but once they reached the bottom, they realized there was too much water to get out. When they climbed back up the stairs, they realized, they were locked in."It felt like a waterfall coming down on you," Resident Ryan Lange said."It was a freak accident," Fire Marshall Chief Doug Perry said the issue is the doors were supposed to unlock whenever an emergency alarm goes off. "When you're in an interior stair it's supposed to be openable from the egress side and ingress side without any special knowledge," Chief Perry said.Normally the locked hallway doors act as a way to protect residents from intruders. Chief Perry said the building management is being notified of the problem and given three options to fix it.Those are:-Install hardware on the doors so they unlock automatically when an alarm is triggered.-Install a button in the lobby so firefighters may unlock the doors during an emergency.-Install a phone on the 5th floor so anyone in the hallway can call a 24/7 service to unlock the doors remotely during an emergency.Chief Perry said the issue would've become apparent during their annual inspection, "we were right about the time frame where in the next two or three months we would've been in that building, we walk the whole building, check all the life safety stuff."So how did this fall through the cracks in the first place? The building's approved plans on file show the fire code was missed in the developing stages. "The onus is truly on the architect, because the arcitect is the design professional who knows these codes inside and out," Chief Perry said human error is always a concern.Thanks to Chief Perry, a fix is on the way or 1810 State Street. "Channel 10 should take credit for it because of the phone call that you made to me and got me involved with it," he said.If the building was one story taller it would have fallen under more strict codes and this would not have happened. If you have a concern about your building, contact your management. 2329

SAN DIEGO (KGTV) -- The Port of San Diego is kicking off another season of Waterfront Summer service.The service, which is now in its seventh season, provides transportation along the waterfront for per day.The shuttle, provided by the Port, will connect visitors and residents to businesses and attractions along the waterfront.According to the Port, the shuttle runs on a loop every 20 minutes from the Sheraton San Diego Hotel and Marina on Harbor Island to Harbor Drive Bridge with several stops in between.The shuttle will run every day from 10 a.m. to 11 p.m. during the summer season. The service will run from Friday, May 25 to Monday, September 3.Check out the map below to see route stops and to find out where to purchase tickets: 752