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CHULA VISTA, Calif. (KGTV) - A South Bay mom says the dinner she ordered using a food delivery app never arrived, and the driver couldn't be tracked down."It was my second time using the app," said Melissa Stone.Last Sunday, when Stone's kids had a craving for burgers and fries, she signed into her Grubhub app and ordered an early dinner from Bull Chicks in Chula Vista. An hour passed, but there was no food."Went onto the app, checked the delivery status, and it said it was delivered," said Stone.Confused, she checked her front door but didn't see any deliveries. She called the restaurant. An employee told her her food had been picked up by the driver 15 minutes earlier. She asked for the driver's information and got a woman's name and number. Stone says she tried to contact the driver, but the number was disconnected."I'm upset and hangry at this point," said Stone.She says when complained to Grubhub, they didn't have any answers but gave her a refund."I think somebody was hungry, took my food and ate it," said Stone.Melissa posted the incident on Facebook and got several responses from local Grubhub customers with similar stories, including one involving a male driver who reportedly picked up the food but didn't deliver it."They never received their food," said Stone.And they may not be alone. According to a 2019 survey by US Foods, nearly 30% of drivers with food delivery apps, admit to snacking or stealing the food they're responsible for delivering. A Gruhhub spokesperson issued the following statement:"Our mission is to connect hungry diners with great, local restaurants. We always want our diners to have the best experience possible, and the vast majority of our 450,000 orders each day are completed without incident or complaints. But when things don’t go as planned, we appreciate hearing feedback and work hard to make it right.We looked into the two orders brought to our attention and found they are separate, isolated incidents. Both diners were helped by our customer care team and received refunds for the affected orders and promo codes for future orders. We did not find any evidence of misconduct by our drivers during either of the deliveries.Overall, we have zero tolerance for misconduct from our delivery partners, and we work to immediately resolve incidents. Our drivers sign a contract before partnering with us that makes it clear that misconduct is not permitted. As a matter of practice, we do extensive motor vehicle and criminal background checks before contracting with a driver, and we periodically re-run these checks while any driver is contracted with us." 2628

CHULA VISTA, Calif. (KGTV) -- One driver was arrested at a DUI checkpoint in Chula Vista overnight Saturday. According to the Chula Vista Police Department, the checkpoint was held on the 300 block of East H Street between 7 p.m. Saturday and 1 a.m. Sunday. More than 3,500 vehicles traveled through the checkpoint, 1,209 were screened, 13 drivers underwent sobriety tests and one was arrested. RELATED: Nine arrested at San Diego DUI checkpoint as thousands celebrate HalloweenPolice also cited 15 drivers who were unlicensed or using a suspended licenses. Seven vehicles were also impounded. “The Chula Vista PD will be conducting additional DUI/Driver’s License Checkpoints throughout the remainder of the year in our ongoing commitment to lowering deaths and injuries upon our streets and highways,” police said. 825

CHULA VISTA, Calif. (KGTV) — Four students at Montgomery High School were arrested Halloween Day during a state-mandated lockdown drill at school. The arrest is causing controversy, and many are now questioning the decision to carry out real arrests during a drill. It was a short 15-minute drill. No one in, no one out. “The whole school was on lockdown and everyone was in their classes. And we had to stay inside because cops came,” student Ernesto Miranda said. Police presence during a lock down is protocol. However, this time, four students were taken away in cuffs. Some are now criticizing San Diego Police officers’ unusual arrest strategy, accusing the department of suing the drill as a ruse to arrest the students under investigation. “It shouldn’t be, like use the lockdown as an excuse to OK, bust down these kids,” student Derek Uribe said. 10News spoke to Sweetwater Union High School District spokesman, Manny Rubio, who told us over the phone, this is the first time the district has ever agreed to cooperate in this kind of arrest. Montgomery High School’s state-mandated lockdown drill was planned for Tuesday, Nov. 13. But on Oct. 29, Rubio said SDPD requested the district to move the drill up sooner, because they urgently needed to make an arrest on campus. The school agreed. They immediately notified students and parents that there would be a drill sometime that week, before noon. Two days later, Rubio said the school carried out the drill. During the 15-minute drill, school stage brought each student in question into the office, where they were arrested by San Diego Police. Rubio said the school made sure to minimize the effects onto the 1,800 students and 100 staff, making the arrests away from classrooms. "I want to be a cop so I think it's smart to not make it a big deal and come in and everything. Just [during] a lockdown drill,” Miranda said. The police department, the school district, nor the District Attorney’s office would specify the exact charges the students face. But Rubio said they allegedly committed multiple violent crimes throughout the county that were, “incredibly severe in nature.”10News asked SDPD a number of questions, including why the students were not arrested at their homes, and why they waited two days before arresting them. They declined to answer. The students’ juvenile court detention hearing is scheduled for tomorrow. 2404

CHULA VISTA (KGTV) — The man accused of threatening St Rose of Lima Church and School plead not guilty at his arraignment Friday at the Chula Vista Courthouse.During the afternoon proceedings Thomas Escajeda, 61, entered the courtroom and sat shoulders hunched, a frown carved into his face with eyes nervously panning the room.No facts in the case were shared, and bail stayed at 0,000.RELATED: Man accused of threatening South Bay church, school says it's all a misunderstandingAfter the arraignment, Escajeda's attorney Adam Hepburn spoke on his demeanor, "he's never been in custody before, this is his first time ever being arrested this is his first time ever having this type of contact with law enforcement... He is clearly upset, it's a new setting it's very difficult."Escajeda spoke exclusively with 10News from jail Thursday explaining it was all a big misunderstanding. He said he called the church office and wanted to help out with the All Saint's Day activities."If I could sell hot chocolate, and coffee maybe some donuts, I could make a killing because you know when you get up at 6:15 to go to church it's pretty cold," he said he didn't get to finish his sentence and wanted to apologize to everyone at the congregation.RELATED: Chula Vista church receives threat against All Saints Day massWhen Choir Member Silvia Sotelo heard what he told 10News she was surprised, "so hard to believe that... I think when we call an office, I mean we don't tell them I mean okay I'm going to kill everybody because I'm going to make a good chocolate, I mean that is not that way that we talk when we make a phone call."When asked if he should be punished, she replied, "It's not something I will decide," saying she wasn't the one to judge.Escajeda is facing a felony criminal threat and misdemeanor electronic communications threat charges."We take these threats very seriously I can tell you that our office and several other agencies formed essentially a committee, or a task force, and tried to develop protocols for these situations so we can get out in front," Deputy District Attorney Christopher Blaylock said.He could not say how long they've had the task force in place.Hepburn said they didn't argue the 0,000 bail Friday, "In order to combat or contradict that we like to get as many facts as possible, speak to family, friends, and do our own investigation before we make a bail pitch."Hepburn said the judge has to make a ruling on bail based on what has been presented so far in the police report, and take that as fact.If Escajeda's not guilty plea stands and he gets out, Sotelo said she'd welcome him back, "we're all sons of God it wouldn't be any different with me." 2762

CHULA VISTA, Calif. (KGTV) — Emergency crews Saturday were working to pull a submerged vehicle out of Otay Lakes.It's unclear how the vehicle became submerged and whether anyone was inside the vehicle. Photos from the scene showed crews coordinating on the lake's shore in the area of Upper Otay Lake near Wueste Rd. at Otay Lakes Rd.10News will update this as more information becomes available. 404